Zetland Court, Bournemouth, Dorset
Zetland Court, Bournemouth, Dorset
Zetland Court, Bournemouth, Dorset

Built in the 1840s, this magnificent house was redesigned and refurbished in the early 1980s. It is situated in its own grounds, a short walk from the beach in a peaceful area of Westbourne, near Bournemouth. The grounds are beautifully landscaped and well maintained, providing pleasant areas to sit and walk with sufficient space for disabled access. Zetland Court is registered for residential and nursing care with the dual benefits of individual rooms and shared communal areas. The categories of care offered are dependent upon people’s assessed individual needs. All Homes can offer places to people with dementia, dependent on the individual needs of the person. Please contact the Home of your choice for further information.

Group: Royal Masonic Benevolent Institution Care Company

Person in charge: Debbie Powell (Home Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 63 residents

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Freemasons and their dependants non masons considered. Ages 60+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Parking on site

Latest CQC* Report on Zetland Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Zetland Court has a Review Score of 7.8 (7.781)

The Review Score of 7.8 (maximum of 10) for Zetland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Zetland Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.702 for Zetland Court is calculated as follows: ( (104 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 141 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.079 Points relating to the number of positive Reviews for Zetland Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12.6 positive Reviews (63 registered beds ÷ 5). 1 Reviews ÷ 12.6 Target = 0.079

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Zetland Court?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Zetland Court

  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My partner has been at Zetland Court from November 2015. I and her family are very pleased that she is in such a pleasant place.
It is well run, management are first class, this passes down through the staff. A very happy home.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found the home and staff to be 1st class. I can't speak to highly of them.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent. Feel supported and seeing much happier Mum. Thanks!

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home has made me proud to be a mason as the care my sister has received, has been of the highest standard. Due to her illness and therefore medication it has not been easy for her to adjust to this confined situation, yet the staff have been sympathetic and knowledgeable in their dealings with the difficult situations. Thank you

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

A lovely home, made to feel very welcome. I brought in my Grandsons whom were also made to feel welcome.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My mother at 92 is missing her family as we live in the USA and South Africa 'but' she calls the staff at Zetland Court 'her' second family. She never stops praising the whole team and my own experience with the team is of a dedicated team, who always have time and are willing to assist and help without treating the residents as numbers, but always as individual people. Congratulations to Zetland and the team.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Crucially the staff are helpful, warm and friendly.
The premises very clean and spacious. Some of the public rooms are luxurious.
Food and restaurant service is excellent.
The home clearly takes it's overall ethos and approach from it's very warm manager.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am writing this for my husband as he is partially sighted. He moved to Zetland Court in August after falling down the stairs and breaking a bone in the bottom of his spine. The staff here have been extremely good helping him to come to terms with the fact that he will be unable to walk again and he needs two people to help him all the time. The activities are superb!! After being married for 54 years he needed to go into a care home we couldn't have chosen better.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Unfortunately I cannot look after my husband at home, nowhere is going to be perfect so I would rather not comment, it's ok to a certain extent.

How likely would you be to recommend Zetland Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am completing this review on behalf of my mother whom has lived at Zetland Court Care Home for nearly five years. She is quite happy with the care that she is receiving.
the care home itself is very comfortable and clean. There is plenty of choice of entertainment provided at this home to suit all tastes. I usually visit my mother twice a week and am always made welcome by the staff.
The only thing that could be improved upon is occasionally the food, as the meat can be tough and can sometimes look and taste insipid.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Kristin Mewald, Marketing & Communications Officer at Zetland Court responded to this review on 09 Dec 2015:

All of our Homes have fully serviced kitchens with on-site chefs and catering staff.
They use fresh produce to create appetising meals and a variety of cuisines, catering for all tastes.
We provide healthy meals each day to help you maintain a balanced diet. Special diets are also catered for.
Although residents are given a choice of meals each day, we encourage them to contribute ideas to the menus.

Although a new resident at Zetland Court the initial experience has been one of care and consideration. The food served has also been very good and all cooked to order on site. My room is airy and spacious and includes all the facilities required including an en suite too. Visitors are also made very welcome with tea/coffee and cakes being made available. Zetland Court has been known to me for many years and is a home for Masons.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Could not be looked after better.
Food always at least three choice at each meal to choose from and my care has been excellent.

How likely would you be to recommend Zetland Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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