The Aldbury

672/674 Ringwood Road, Parkstone, Poole BH12 4NA

The Aldbury, Poole, Dorset
The Aldbury, Poole, Dorset
The Aldbury, Poole, Dorset

The Aldbury is an award winning, purpose built home designed to provide nursing and residential care dedicated to people living with dementia.

The Aldbury has been designed and furnished to create a safe and stimulating environment. This friendly home provides an extensive range of features to help residents to be as independent as possible.

Every aspect has been considered in order to enhance the quality of life at the Aldbury, from the cosy little alcoves and pretty courtyards to the homely communal lounge-dining rooms and level landscaped garden.

Group: Colten Care Ltd

Person in charge: Alan Icely-Brown (Home Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 55 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 55

Rooms with ensuite WC: 55

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The Aldbury is easily accessible by car. If you are using a GPS or route finder system to get to the home, enter the home's postcode BH12 4NA. Wilts & Dorset Buses service Poole and the surrounding areas. Services are frequent and there is a bus stop situated just outside the Alderney Hospital.

Visiting:

At The Aldbury, there are no specific visiting hours, all that is asked is that you let The Aldbury know you are in the building by signing into the visitors book, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking:

The Aldbury has its own car park outside the front of the home. If you know when you are planning to visit, please get in touch and we'll save you a space.

Latest CQC* Report on The Aldbury: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 30 Nov 2016

Specialist Dementia Care Home

Current Reviews

9.8 The Aldbury has a Review Score of 9.8 (9.782)

The Review Score of 9.8 (maximum of 10) for The Aldbury is based on 30 Review/Recommendations in the last 2 years. This Review Score of 9.782 is made up of a Quality Score of 4.782 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.782 for The Aldbury is based on 30 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.782 for The Aldbury is calculated as follows: ( (286 Excellents x 5) + (64 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 357 Ratings = 4.782

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for The Aldbury is calculated as follows:

      1. 30 Positive Reviews = 3

      2. 0.1 x 30 Positive Reviews = 3.000 (maximum score = 1)

      3. (30 Positive Reviews ÷ 55 Registered Beds) x 2 = 1.091 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend The Aldbury?

  • Extremely LIKELY
    24
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Aldbury

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

25 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 25 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Thank you for the care of my Mum over the years that she was a resident at The Aldbury. I could not have wished for anything better. Your care extended to all the relatives and we were always so welcomed and often enjoyed the entertainments with the residents. When it came to the end, everything was done with great dignity. I can't say thank you enough to all the team at The Aldbury.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Aldbury is remarkable on every aspect needed by its residents. Regardless of expense. The care given could not be matched at home by family care. Even GP doctors are on tap 24/7. All aspects of required care are well taken care of. There are more staff than residents. Visitors are allowed 24/7 at any hour without notice. I visit my wife at The Aldbury every afternoon 24/7. I am very much part of my wife's daily routine. I would be very happy to personally be a resident.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There has been a real change in mum, from what she was like at home she seems less agitated and happy. The staff are friendly, approachable and helpful. Mum likes the carers and does focus on certain people.
Staff have also supported my dad.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Aldbury has been outstanding from the moment we walked in. Both mum and the family have been shown care and compassion. Any questions have always been answered. The staff have been very supportive, both trained and carers. The carers have been brilliant all the way. The best interests of the resident have been the utmost importance.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The The Aldbury, is a nice home, it is very comfortable and the staff are very friendly. I like the gardens, they are nicely planted and planned. My brother is well looked after.

How likely would you be to recommend The Aldbury? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

There is an excellent quality of care at The Aldbury. The approach to care is proactive and tailored to the individual. I really like the four house groups and how the home is structured a big family and cosy environment. The food is excellent, my mother can be quite a fussy eater and the meals are tailored to her needs. The chef visited us when she arrived to discuss her needs.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I always get a warm welcome at The Aldbury. The gardens are lovely. I came in for lunch with my wife and we were very well looked after, the white chocolate and cranberry pudding was delicious. I look forward to coming again.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Aldbury care home is excellent for my husband. He has settled down much better than I thought he would all the staff are excellent with him. Accommodation and food are excellent. I can visit him anytime, and the staff look after and comfort him when I leave as it's upsetting for both of us. I wish he could come home, but The Aldbury care home is the next best home for him. I wish he could stay as he is happy and well-looked after.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed by the standards of care and attention, and the fact that the staff always devote as much time as is necessary for the well being of the resident.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Completely satisfied with everything except the very high fees of £5,500 per 4 weeks plus extras and except staffing. Sometimes there are staffing difficulties (not enough to cover mealtimes - some residents in rooms for meals (one to one) and some in day room) sometimes no staff in day room.

How likely would you be to recommend The Aldbury? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Elaine Farrer, Director of Operations at The Aldbury responded to this review on 13 Jul 2016:

"Thank you for your comments about the care at The Aldbury.
As an independent and family–run group determined to set the highest standards in all aspects of care for the elderly, our hard-working team will be particularly pleased to see that you are "completely satisfied with everything." The Aldbury is a dedicated care home for people living with dementia and, in some cases, a person with dementia may be entitled to receive NHS Continuing Healthcare (CHC) funding. I understand that in this case, CHC funding was initially granted but ended following a review. Please be assured that our fees reflect the cost of providing highly personalised care and are in line with our sector. Regarding staffing at The Aldbury, our staffing levels are acknowledged as being among the best in the care sector and there have been no staff shortages at the home. Thank you, again, for your review and please feel free to speak to the Home Manager if there are any other matters you wish to raise."

I would like to express my thanks to the care home manager of The Aldbury for all her help and support with CHC assessment for my mum. Not all care homes have that knowledge and support. Her time, skill and knowledge has helped immensely in this daunting task. Just knowing that someone else is with you along this path, to help fight for what you feel is right for your loved one is a comfort. No matter what the outcome is .... I have admiration for The Aldbury.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My partner has dementia and can be challenging. All aspects of care are excellent, given that he can sometimes be difficult to manage.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The Aldbury is always very clean and welcoming, We are always welcomed with smiles by all members of staff we see. My dad is always clean, well dressed and looking happy. He is always very well cared for, I have never felt cause to worry about my dad while in the care of the staff at The Aldbury. Dad is given meals and snacks regularly something I know he enjoys. On a side note my young children have always been made to feel completely welcome and are free to come and see their granddad whenever they like. The staff all make a fuss of them and The Aldbury put on family activities which can involve both my dad and his grandchildren.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Dad seems very happy. He gets plenty of affection which he loves especially from the ladies. The food seems very good. Overall very happy with the care.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into The Aldbury Care Home for respite care for four weeks in an emergency situation when my father was admitted to hospital with a terminal illness. The family were extremely stressed at the time.
My mother had never even considered living in a care home. The staff were helpful and supportive, arranging urgent assessment and admission to meet our needs. They helped us deal with all the distress associated with admitting an elderly relative in a gentle, caring and friendly way.
Everyone from the manager down, went out of their way to make us feel 'at home' and we felt welcome to visit unannounced, at any time of the day or night. It was a very positive experience.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My mum is well cared for. She enjoys the activities which are very stimulating. She likes joining in with things but finds the giant scrabble too difficult to follow. She enjoys the food, she especially likes the trips out and even gave swimming a try recently but found the water a bit cold. She is generally happy and contented.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband is cared for in a friendly and dignified way. All the staff say hello and have always made the whole family feel very welcome. I always know when I leave him that he is being well looked after, which puts my mind at ease.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home provides mum with all her needs with dementia. They look after her very well.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have just been to visit my mum with my father and daughter - dad was able to have his hair cut which was lovely for him to be fussed over. Mum was in bed but was clean and had obviously had her hair brushed and looked comfortable and when mentioned she needed changing it was done instantly.
Everyone is always really friendly and helpful to all of us and nothing is too much trouble for them. They make a fuss of my dad too, which he loves!!!

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has severe dementia, he attends day care 3 times a week, he is well looked after, fed and given drinks. The staff also bath him each day as I am unable to now. The staff try to include him in activities but this is normally unsuccessful as he in uncooperative. he goes to The Aldbury willingly each time and appears to enjoy it very much, he does not have the ability to talk now so I have to go by his moods. (happy/angry etc)

How likely would you be to recommend The Aldbury? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I/we visit mum at least once a week and have been very impressed by the high standard of care. I have witnessed several specific incidents where carers have been very, very quick to attend to any disruptive behaviours. There is a lot of care to preserve the dignity of the residents and generally good communication to let relatives know if there are any particular incidents or concerns.

How likely would you be to recommend The Aldbury? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father spent his final weeks of his life at The Aldbury, as a family it was a very significant step moving into residential care for both him and my mother, however it was made as easy as possible with the help and support from staff. My father had no verbal communication, however every effort was made to accommodate this including a staff member devising a simple communication tool. Initially there were a few little difficulties but these were resolved with discussion with the family to seek a way forward in a constructive and sympathetic way. My father spent his last birthday and Christmas at the home, we valued very much the opportunity to enjoy a private family birthday meal in the coffee shop a treasured memory for us all and his final day we cannot thank staff enough for their compassionate support and the peaceful environment provided for him to slip away.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care home. First class carers/staff. Nothing is too much trouble. Residents are looked after extremely well and made to feel at home.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad was a resident at The Aldbury from November 2013 to October 2015 when he passed away. Dad was admitted initially as an urgent case to provide respite care for my mum, we hadn't had time to do any research, but it quickly became clear we had got the best home possible for dad. All the carers are completely dedicated and provide a personal service, bespoke to the individuals, caring and compassionate. This applies to everyone at the home, managers, nurses, cooks, cleaners and receptionists, nothing is too much trouble. Every resident is treated as an individual. Similar care was displayed to my mum when she visited. Dad was very content and happy and we are very grateful he spent his last months here.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My brother-in-law moved to The Aldbury in July after being in two other nursing homes. From the start the dedication of all the staff was clearly evident and he settled in very quickly. Nothing is too much trouble, each person is treated as an individual and their needs are met with respect ensuring their dignity at all times. My brother-in-law can be difficult at times but all the staff deal with this in a very professional way, diffusing the situation by showing him they care and making him feel special. At the other homes he stayed in his room for most of the time but since being at The Aldbury he asks to go in the lounge with the other residents and has been out on minibus trips. The activities each day are excellent and we are encouraged to join in when visiting.
Before when leaving him we used to worry about the care he was receiving but since moving him to The Aldbury we are quite happy to go home knowing that he is well cared for, clean and as happy as his illness will let him be. We have got to know some of the other residents and considering the nature of dementia there is always a happy atmosphere in the home what ever time of day we visit.
On a personal note I would like to thank the staff for the support given to me and my husband. We are always made to feel welcome from the time we sign in at the reception desk to the time we leave and we would recommend this home to anyone.

How likely would you be to recommend The Aldbury? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having been through a very difficult and distressing time in previous care home, it was a huge relief to be given the reassurance and support offered by the manager and the whole team at The Aldbury, from housekeeping to care staff, everyone really cares about all the people they are supporting, including relatives. To know my mum is being treated with such care is PRICELESS. Thank you.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident in The Aldbury for almost two years. He was very happy there and that was very reassuring. The moment you enter the home you are made to feel welcome. The staff are very friendly and always pleased to see you and the residents all appear happy and content. I had total confidence that my father was being treated with the utmost respect , care and dignity. It was a pleasure to visit him in his new home. Sadly he recently passed away there, the staff ensuring he was comfortable and free of pain. The care, compassion and love shown to him at that very difficult time was very special, and it was wonderful to see six of his close carers at his funeral.

I will continue to visit the home to see those special people who cared for my father with such sincerity.

How likely would you be to recommend The Aldbury? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were so pleased to have found this care home. My mother had advanced dementia with hallucinations and delusions, and in addition was registered blind. The staff were all very caring and quickly recognised my mother’s needs and how to best to help and support her, whilst always treating her with respect and dignity. My mother was a very fastidious and independent lady, and whilst giving her the help she needed, the staff were always sensitive to her need for privacy. I always felt her care was personalised to her personality as well as her physical and medical needs.
The staff levels are good, being much higher than most nursing homes. This means residents needs can always be attended to promptly and efficiently. The care staff seemed well trained, as they always knew how to handle any situation, however difficult. There were always 2 nurses at the home 24 hours a day, and they all knew my mother’s medical needs well. What I especially liked were some of them were mental health nurses, so especially well trained for this area of work. The entertainment team were always busy, working with the residents individually or in groups. The entertainment schedule was good, with something every morning and afternoon, much of which was provided by outside entertainers and therapists. my mother especially liked the musical entertainments, where she would happily sing along. In addition the management and administration team were always friendly and helpful.
My mother loved to be outside, and the gardens are delightful and well maintained. Inside there are plenty of wide areas for residents to walk, and areas for sitting. I especially liked to take my mother into the coffee room (only accessible with visitors and staff, for safety reasons).
The staff were very friendly and helpful to myself and any visiting friends and family, making them welcome and providing whatever information/help/guidance was requested. When as a family we went on Boxing Day for dinner, the staff laid up a separate room for us, and served us a lovely meal in a lovely setting.
I would recommend this care home without reservation.

How likely would you be to recommend The Aldbury? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In August 2014, it was necessary to move my late mother to a specialist Dementia Care Home, and The Aldbury was mentioned to me. Right from the very first telephone call to the home to make an appointment to view, the subsequent meeting, and admission of my mother, I felt that she would receive the proper and professional care she rightly deserved. The moment you walk into reception, you are greeted with friendly smiles, and nothing is too much trouble. Every member of staff, from the youngest to the oldest, be they male or female, are there to make sure that both you and your loved one are treated with the utmost respect, care and dignity. Every resident is treated as an individual, and visiting there is a real pleasure. The facilities are second-to-none, it is exceptionally clean, and more akin to a 5-star hotel. Sadly, my mother, who celebrated her 100th birthday in November, passed away between Christmas and New Year, but I will continue to make visits to the home to see the special people who cared for my mother so wonderfully, and gave me, her sole relative, such complete peace of mind and support.

How likely would you be to recommend The Aldbury? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Superb environment, lots of space, light and lovely grounds, caring and respectful staff. Clean environment and very modern. Haven't seen a better home! and so well run. The design of the building is amazing.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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