Canford Chase

40 Western Road, Branksome Park, Poole BH13 6EU

Canford Chase, Poole, Dorset
Canford Chase, Poole, Dorset
Canford Chase, Poole, Dorset

Canford Chase is situated in the select area of Branksome Park and is within easy reach of the award winning beaches of Poole and Bournemouth. Set in a secluded peaceful garden it offers five star luxury accommodation for fifty two residents.

Canford Chase is situated in the grounds of large secluded garden with easy access, mature trees and various seating areas. The tastefully furnished reception with seating area adjoins the extensive ground floor lounge with large flat screen television. The spacious dining room overlooks the grounds and garden. On the first floor the quiet lounge gives on to two balcony areas. The large and airy lounge on second floor provides additional television viewing facilities. The Home has is own fully equipped hairdressing salon, and a selection of specialist bathrooms including a hydrotherapy bath.

Group: Colten Care Ltd

Person in charge: Charlotte Wilson (Manager)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 52 residents

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 50

Shared Rooms: 1

Rooms with ensuite WC: 51

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Canford Chase is easily accessible by car. If using a GPS or route finder system to get to the home, enter the home's postcode BH13 6EU.

Wilts & Dorset operate regular bus services in the Poole area, all routes and timetables can be found at http://www.morebus.co.uk.

Branksome Train Station is just under 1 mile from the home.

Visiting:

At Canford Chase, there are no specific visiting hours, all that is asked is that the visitors book is signed, if outside of Reception hours, just ring the bell and a member of staff will enable entry.

Parking:

Canford Chase has its own car park just outside the front of the home. When planing a visit please get in touch and a space can be saved.

Latest CQC* Report on Canford Chase: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 20 Jun 2016

Nursing & Residential

Current Reviews

Review Score: 9.4 (9.388)

The Review Score of 9.4 (maximum of 10) for Canford Chase is based on 12 Review/Recommendations in the last 2 years. This Review Score of 9.388 is made up of a Quality Score of 4.926 Points (maximum of 5) relating to the rating and a Quantity Score of 4.462 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.388 for Canford Chase is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.926 for Canford Chase is calculated as follows: ( (125 Excellents x 5) + (10 Goods x 4) ) ÷ 135 Ratings = 4.926

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.462 for Canford Chase is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 52 Registered Beds) x 2 = 0.462

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Everything first class, staff excellent good care, pleasant people, rooms very good, always ready to help.

How likely would you be to recommend Canford Chase? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Canford Chase offers an open and pleasing residence of a high standard at all levels of care for 54 ladies and gentleman. The rooms are well maintained offering comforting d├ęcor and unsuits. The communal areas are spacious and bright but can feel crowded at times when busy with wheelchairs and frames. Staff on all levels are to be commended for their service 24/7 creating a calm and happy atmosphere and quality meals, activities and excursions.

How likely would you be to recommend Canford Chase? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My godmother has been in two other homes. The first care home chosen by myself became unsuitable due to her increasing care needs. The second chosen by social services was ok but Canford Chase was my 1st choice once I got P.O.A. It feels like a nice friendly hotel. All staff are welcoming and friendly. The rooms are clean and smart. My godmother is getting great care. Family and friends are encouraged to come in for lunch anytime (with 24 hours notice) I can honestly say the food is excellent. They are very organised and label all clothes within minutes of giving new items to them using smart iron on labels. I have no faults to say at all, well done Colton Care!

How likely would you be to recommend Canford Chase? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Superlative in every way. Nothing but praise.

How likely would you be to recommend Canford Chase? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home (although not cheap) is absolutely first class in every category.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent in every respect.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After an operation on my hand and arm I needed help. Nearly 3 years ago I had 6 weeks respite care and chose to return having found Canford Chase satisfactory. I think it is the best home in the Bournemouth/Poole area. Many of the staff remembered me and welcomed me.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a stay in hospital I came to Canford Chase for respite care. They overcome my fears of moving into a care home after being self-sufficient.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful home and surroundings, cleanliness excellent and activities are a real pleasure to attend. Good interaction with relatives. Care overall excellent.

Overall Standard: Excellent

Care / Support: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Canford Chase restored my faith in residential care.The whole staff team are worthy of five stars for the warmth,caring and helpfulness. Nothing is to much trouble. The relaxed and happy atmosphere is evident form the moment you walk through the front door, all supported by wonderful food and motivational activities to suit all tastes.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was only at this care home before she passed away. But as a family she couldn't have had better care and consideration given to her and us. Nothing was too much trouble. Our only regret she was only there a week.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Response to respite care.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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  • For further information on our Review Policy please click here.

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Care Home Idol 2015

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