Grevill House, Cheltenham, Gloucestershire
Grevill House, Cheltenham, Gloucestershire
Grevill House, Cheltenham, Gloucestershire

Grevill House is a fifty capacity care home located in Cheltenham, dedicated to person-centred methods and offering quality care for older people and a wide range of nursing needs.

The Orders of St John Care Trust, a care charity and provider, are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Joseph Caine (Home Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 50 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 50

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on Grevill House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.610)

The Review Score of 9.6 (maximum of 10) for Grevill House is based on 52 Review/Recommendations in the last 2 years. This Review Score of 9.610 is made up of a Quality Score of 4.61 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.610 for Grevill House is based on 52 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.61 for Grevill House is calculated as follows: ( (398 Excellents x 5) + (154 Goods x 4) + (35 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 589 Ratings = 4.61

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Grevill House is calculated as follows:

      1. 51 Positive Reviews = 3

      2. 0.1 x 51 Positive Reviews = 5.100 (maximum score = 1)

      3. (51 Positive Reviews ÷ 50 Registered Beds) x 2 = 2.040 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My aunty was taken into Grevill House, suffering from C.O.P.D, during the time she was there all of the staff were faultless, nothing was too much trouble for them. Also they were friendly and helpful towards me, answering any questions I had. All I can say is the staff are brilliant. You hear of bad homes, but this is one of the best. They made a difficult time for me easy, as my aunty was my last relative,

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay in Ashley House has been a real pleasure and therapy towards my recuperation. The management and staff have been wonderful in nursing and caring for me, beyond the call of duty and have helped me so much on my road to recovery. I cannot praise them enough. The joy having a very pleasant room to myself has been a big part in my recovery also, sheer bliss after sharing a big ward!!

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

A very friendly and helpful environment, always treated with care and consideration.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

An incredible experience of excellent care and service. Amazed by the professionalism of all the staff and the tender care demonstrated during my father's stay before his passing. I was overwhelmed by the warmth and caring that staff showed my father and all our family. I have told friends and family of the wonderful experience and would be happy to share details to anyone who wants to know about Grevill Care Home.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was given a warm welcome on arrival. I found that nothing was too much trouble and help was given on the spot or arranged for advice and help from another person (eg. doctor, nurse, manager, physiotherapist). I like the idea of the board by the door giving a general summary of 'abilities' and of help to be given. It has been very difficult not being able to use a mobile phone because of the lack of a signal. I have missed being able to contact the outside world. I was impressed with the easy availability of the manager and staff.

How likely would you be to recommend Grevill House? Extremely Likely

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Overall the facilities, staff and accommodation are excellent. However , food at times could be a lot better.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Throughout my stay at 'Ashley Intermediate Care Centre' I have received excellent care, love and affection towards my recovery. The staff at all times were helpful and friendly.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

There was no vacancy at another care home, in Burton-on-the-Water, when my sister needed full-time nursing care. When offered the room at Grevill House I had no hesitation in accepting it as I had already known a resident who had been very happy and well cared for during her stay there.
I cannot speak too highly of the staff of Grevill House for the care and attention given to my sister.

Reluctantly, my sister has moved to the other Orders of St John Care Trust nursing home, where our sister-in-law is also a resident and is being well cared for. This now enables me to visit both relations at the same time and relieves me of travelling unnecessary mileage.
Both care homes are under the Orders of St John Care Trust which have very high reputations for looking after residents in their care. As my sister is deaf and relies on a hearing aid she stayed in her room; therefore, she was unable to participate in the activities I noticed arranged for the residents.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

If I was to go anywhere I would come back here, I was looked after very well. I arrived in a suicidal state and the staff have helped me to recover. They are wonderful, every single one of them.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Staff are very polite. Staff (Physio) doing a good job helping to reach my goals, and getting me home safely.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very grateful to be here as all has been lovely.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This unit has done an awful lot for me, I am so much better with mobilising since being here. Staff have been marvellous, I could not complain at all about the staff, they have been great.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It's a splendid place to be, and I wish I'd known it was here before. I found no fault. Food all right, attention's all night.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am in the care of Ashley ICC. I have found the staff willing to help and encourage me to push forward in gaining confidence in learning to walk again and respecting and encouraging me to be independent.
I would also like to bring to your attention that the unit leader at Ashley ICC is involved and active in all the daily running of the centre. This reflects in the staff being happy, respectful and willing to go out of their way to make sure all individuals are receiving the best while at Ashley.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Feel happy being in here as I could get no rest in hospital, whereas here the environment is so welcoming. I now feel I can start to get better and back on my feet to return home.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Quite happy here, even though I am looking forward to going home. Staff are lovely and always very prompt answering the call bell. Treated with dignity.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Feels perfectly content even though she didn't thinks she would be. She is very happy and surprised with how kind and lovely he carers have been. She has enjoyed her stay, whilst feeling very cared for. Would be happy to come and stay again.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Can honestly say it has helped me very much, I could hardly walk before coming here, now I can. Immensely happy with the staff, I couldn't ask for better.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find that the manager is not very pleasant he doesn't speak when he sees you. I've never even had a "Hello" from him. Also it would be nice if the visitors could make themselves a hot drink especially when its cold outside.

How likely would you be to recommend Grevill House? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Joseph Caine, Home Manager at Grevill House responded to this review on 18 Jan 2016:

Thank you for taking the time to write a review. With regard to your comments, there appears to be a communication issue and I would like to ensure that any misrepresentation is addressed at the earliest opportunity. To that end, I will be in touch to arrange a meeting next time you are in the home. We have an open door policy here at Grevill House and visitors are welcome to meet up with me to discuss their concerns at any time. I have witnessed my staff on many occasions offering visitors a warm drink and I am not sure why this did not happen on this occasion. To make drinks more accessible and to meet the need for visitor refreshments we are in the process of installing a refreshment station in the home.

Made to feel welcome. All very friendly. Lovely room.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All very kind to me. Nothing too much trouble. Lovely room, makes you not want to go home.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

I received a warm welcome from a member of staff and from then on excellent care and attention from all. The physiotherapist here is excellent, nursing also and help is on hand at all times. From feeling really poorly, with the attention and intake of very good food, within a few days I was anticipating returning home. This is a very good home.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anything I wanted I was given no hanging about for it. Very pleasant room. Food is good. Staff treat us as people. People would be "gone" if they found anything wrong with this place.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

After a fall at home I was admitted to hospital and transferred here to convalescence. The experience and care has been good. I should have had better from the NHS after paying for forty odd years for help and care which did not appear after a long time. I think one deserves some care after long service to the educational system of this country.

How likely would you be to recommend Grevill House? Likely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

All has been excellent. Nice rooms and staff.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Doesn't like to say excellent, prefers "very good".
Not able to do activities at the moment.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Safety / Security: Good

Rooms: Excellent

I was looked after by excellent carers and staff after an operation on my left foot (non weight bearing for 10 weeks) Everyone very kind especially night staff and the hairdresser!

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Good here, no problems, care is very good, kind staff.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Enjoyed my stay here, well looked after and staff are kind and caring.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very friendly and helpful.

How likely would you be to recommend Grevill House? Likely

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think it is wonderful here, the staff are pleasant.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am very thrilled with the service I have received here at Grevill. The staff are absolutely super. I feel absolutely safe here which is great as it was my main worry and I felt very vulnerable but I have had lots of support here. I have no worried here they were taken off me being here. Happy with how I've been looked after. Wonderful place my main concern was to be treated with dignity and I've been treated with the utmost respect.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

I find the quality of care to be good and caring. I stayed here six months ago and the home has improved remarkably. The food has also improved a great deal. I feel totally safe when I stay. I find the day staff very kind and attentive. I would defiantly recommend this home.

How likely would you be to recommend Grevill House? Likely

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother was welcomed into Grevill House only 12 days before she died. The care she received was first class throughout her stay. The staff at all levels received and treated mum amazingly well, with great kindness and sensitivity. The home manager was on hand and very helpful, even helping with the transfer from Stroud Hospital. With regards to activities my mother didn't get out of bed for the duration of her stay, so I couldn't comment.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

I think the staff are great and its very clean. They provide anything possible that you need. Feel very safe. Don't think it could be any better. I live local. Food is nice, happy to stay here, displayed on plate lovely. Overall it's lovely.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault anything in the time that my mother was at Grevill House. The level of care and kindness was excellent and nothing was too much trouble for the staff and managers. They made a stressful time much easier to bear.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I think it is absolutely marvelous. I stayed at a place before but this is far better. The staff are absolutely fantastic. You couldn't wish for better. I feel very comfortable here. No trouble whatsoever. Everyone is really kind.

How likely would you be to recommend Grevill House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After being here once, I waited to be bale to come back to this home as I like it so much. It's very convenient for my family and friends it's very clean comfortable and a good team workers.

How likely would you be to recommend Grevill House? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the staff are really friendly. Good care. Enjoy the food, lovely gardens as I sit outside most of the day. Organised best possible. I think I'm well looked after.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother is looked after very well, she really loves it there, even though she is completely bed bound. She is nearly blind but still knows most of the staff there by their voices. They try their hardest to give my mum everything she needs, ie. company, tea etc.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers were very friendly and nothing is too much trouble for them day or night. I need a soft food diet and this was provided this is a five star establishment.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend was sent here after hospitalisation. She is on her own with no relatives anywhere near. I am impressed with the consistent cleanliness of her bedding and nightwear and the quiet way that staff move about also their cleanliness amongst themselves.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Value for Money: Excellent

My father has spent 4 weeks in Grevill House and has received wonderful care. the staff have been extremely helpful and caring. They always seem to be smiling, he has been very well looked after and also enjoyed the food.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been well cared for and treated with kindness and dignity. Professional care has been very good. The food is excellent. I have observed care workers taking great pains to help residents when necessary at meal times. There is a visiting hairdresser and chiropodist and soem activities for those able to participate. I would unhesitatingly recommend Grevill House to anyone looking for a good care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise this home enough. Dad has been a resident for over five years and has always received first class care. My mum died in November 2014 and all members of staff were so kind and considerate to Dad and all the family, even allowing the wake to be held at the home to make Dad feel comfortable. Dad considers Grevill House to be his home - I think that says it all.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just pleased with overall standard of care and cleanliness.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Quality of care, e.f very caring and kind. we are kept informed of any change, medication changes, Dr visits.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Whenever I visited everyone was extremely friendly. The person I visited was treated very well and all the staff loved her. She was quite happy and settled until her death.

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mrs M (my friend) is very happy there, so would recommend it highly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was admitted to Grevill House with serious bed sores after a bad experience at a previous home and hospital. They nursed her back to health and helped her integrate in her new home and socialised at meal times which she had refused before. As her health deteriorated the staff cared for her wonderfully and her needs were met. They kept me informed.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

First rate nursing home. My mum has been well looked after and is happy and comfortable here.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My sister has settled very well, her room is very nice, adequate for her needs. She is very well looked after and the staff are great, very friendly and I think do a very good job. The chefs try very hard to find food she can have as she has problems eating. I cannot comment on activities as she is confined to bed.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Grevill House

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Job Vacancies

There are no jobs posted yet for Grevill House

Staff Profiles

Joe

Joe Caine

Job Title: Home Manager

Joined: 2012

Description:

The residents of Grevill House and the clients of the Ashley Intermediate Care Centre are looked after by two highly dedicated teams of over one hundred staff that include nurses, carers, administrators and ancillary staff. The Ashley Intermediate Care Centre provides rehabilitation and enablement for people that are discharged from hospital but who are not quite ready to return home. They are supported by a multidisciplinary team from the local NHS Trust.

Joe Caine has been the manager of Grevill House since July 2012 and has worked for the Trust since 2009. Joe has over 40 years’ experience as a Registered Nurse (adult) and as a Registered Mental Health Nurse. He spent approximately 19 years teaching nurses and was a senior lecturer in mental health nursing. He then went on to work in the independent care sector and worked at both senior management and home level.

Following qualification as a registered mental health nurse he worked as a staff nurse and as a charge nurse in a large Victorian Mental Hospital. During this time he embarked on his teaching career. First qualifying as a clinical nurse teacher and then gaining a certificate in education and progressing to become a registered nurse tutor and then a senior lecturer in mental health nursing.

In addition Joe has studied for an undergraduate degree and a post graduate degree. He possesses A Bsc (Hons) 2:1 degree in Sociology and a Masters Degree in Mental Health Nursing Studies. Joe has maintained his skills and competencies in adult nursing over time whilst working for a nursing agency and working in other care homes. He has worked as an operations manager and also for a brief time as a regional manager with a smaller provider.

Joe sets high standards of conduct and performance for himself and bring a wealth of knowledge and expertise to his current role. He is proud of his achievements and is constantly striving to deliver person centred care and in doing so promoting and developing the skills of his team.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grevill House