The Hollies, Dursley, Gloucestershire
The Hollies, Dursley, Gloucestershire
The Hollies, Dursley, Gloucestershire

The Hollies at Littlecombe Park provides compassionate residential and nursing care for people with a range of care needs, with round the clock care offered by a team of dedicated and well trained staff.

The nursing home is set in a purpose built building holding the best in modern equipment and resources to meet the changing needs of its residents.

The small family lead company has a catering team responsible for the healthy and appetising daily menus created at the Hollies, which is served in the home's own restaurant.

Owner: Littlecombe Park Ltd

Person in charge: Peter Gardiner (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 56 residents

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Speech Impairment • Stroke • Visual Impairment

Admission Information: Subject to pre-admission assessment. Ages 50+.

Languages Spoken by Staff (other than English): Chinese - Cantonese, Malay, Romanian

Single Rooms: 46

Shared Rooms: 5

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £995 – £1200 , Personal Care Shared (per person) £900 – £950

Nursing Care Single £995 – £1200 , Nursing Care Shared (per person) £900 – £950

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the M5 leave the motorway and travel along the A38 (signposted Dursley). Continue to the to the B066 (signposted Dursley). At the first mini roundabout, turn right onto Kingshill Road (A4135). In the centre of Dursley, turn left into Long Street.
At the bottom of Long Street, follow the road around to the right and take the first left between the office building and cottage. Enter the driveway and proceed to the main building (400m).

Visiting:

Feel free to visit at any time, it is home for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking:

Plenty of parking and reserved space for visitors and disabled guests.

Latest CQC* Report on The Hollies: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 06 May 2016

We have a waiting list for certain room types, please enquire.

Current Reviews

Review Score: 8.4 (8.434)

The Review Score of 8.4 (maximum of 10) for The Hollies is based on 4 Review/Recommendations in the last 2 years. This Review Score of 8.434 is made up of a Quality Score of 4.891 Points (maximum of 5) relating to the rating and a Quantity Score of 3.543 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.434 for The Hollies is based on 4 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.891 for The Hollies is calculated as follows: ( (42 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 46 Ratings = 4.891

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.543 for The Hollies is calculated as follows:

      1. 4 Positive Reviews = 3

      2. 0.1 x 4 Positive Reviews = 0.400

      3. (4 Positive Reviews ÷ 56 Registered Beds) x 2 = 0.143

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My wife was semi paralysed and could not speak due to a stroke. When nurses and staff were attending to her they were caring, gentle and efficient. My wife was prone to pain and vomiting. On two occasions I found her covered in vomit and no one around to report this to. As a previous carer, I was able on the first occasion, to clean and change her nightdress. Second time I found help. I asked for a meeting of nurses and asked for 1/2 hour visits. Also when people passed the door to look and listen in. This was agreed and I was content.

How likely would you be to recommend The Hollies? Extremely Likely

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Peter Gardiner, General Manager at The Hollies responded to this review on 24 May 2016:

Thank you for your review, I have passed your kind comments on to the team. It can take a few days to get to know new resident and establish the right person centred routine; this can be difficult where we have to rely on their primary carer to communicate at the early stages. However I am pleased that we managed to establish the best level of care for your wife quickly. Thank you again for your 'Excellent' review for the care that we provided and thank you for your review.

Stayed for two weeks respite with my husband whilst my daughter recovered form a foot operation. I would never have dreamt that I would ever stay in a nursing home, but I was totally surprised by how wonderful it was. The staff were wonderful so kind and caring, nothing was too much trouble. I had a lovely bath which I had not managed to do for a very long time. The facilities were amazing just like a hotel. We would certainly stay again, and are thinking about trying a care home, either short or long term. I would certainly recommend The Hollies.

How likely would you be to recommend The Hollies? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Peter Gardiner, General Manager at The Hollies responded to this review on 24 May 2016:

Thank you for your kind words. I have passed on your comments to the Team at The Hollies who are always encouraged to hear that their hard work and dedication is appreciated. We hope to see you again at some point in the future at The Hollies.

My mother was in The Hollies for 8 and a half months, I could not fault the care she received. It is a wonderful home from home.

How likely would you be to recommend The Hollies? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Manager at The Hollies responded to this review on 20 May 2016:

Thank you for your very kind review, it is always gratifying to hear that the dedication of the Team at the Hollies is appreciated.

My mother stayed at the Hollies for a 4 weeks stay following an operation.
She was warmly welcomed and made to feel at home, from arrival.
The accommodation was first class, excellently decorated, with all the modern amenities that a hotel would provide. The activities team were amazing, and put her immediately at ease.
Nothing was too much trouble. She went out on several trips in the mini-bus, which she loved. The activities team provided everything, even sun-cream and hats as it was hot one day. The food was delicious, nutritious, her meals were planned, and a personal visit by the chef, ensured that all her likes and dislikes were accommodated.
The care team were fantastic both day and night. Nothing was too much trouble. Staff were always cheerful, caring and treated my mother like a member of the family. The owner, took the time and trouble to get to know my mother during her stay, which she was very impressed with. She would definitely return again, very highly recommended.

How likely would you be to recommend The Hollies? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Home Manager at The Hollies responded to this review on 16 May 2016:

Thank you for your kind words, it is always gratifying to hear that the hard work and dedication of our team at The Hollies is appreciated.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Hollies

Job Vacancies

There are no jobs posted yet for The Hollies

Staff Profiles

Peter

Peter Gardiner

Job Title: General Manager

Description:

Peter has over 30 years experience in the hospitality industry bringing a strong sense of comfortable and homely care at the Hollies. Peter leads a professional friendly team of over 80 including a large care and nursing team.

Patricia

Patricia Pyne

Job Title: Clinical Lead

Description:

Trish has a wealth of experience in providing care for the elderly as a Registered Nurse. Trish leads a large team of experienced Nurses and carers specialising in residential, nursing, dementia and palliative care.

Diane

Diane Browning

Job Title: Activities Manager

Description:

Diane has a wealth of experience teaching and supporting groups of ages. Diane has a team of 2 activities coordinators organising daily events and activities. The daily programme includes musical entertainment, days out, special interest events, arts and craft lessons and the occasional boat trip and picnics in the summer.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at The Hollies