The Hollies, Dursley, Gloucestershire
The Hollies, Dursley, Gloucestershire
The Hollies, Dursley, Gloucestershire

The Hollies at Littlecombe Park provides compassionate residential and nursing care for people with a range of care needs, with round the clock care offered by a team of dedicated and well trained staff.

The nursing home is set in a purpose built building holding the best in modern equipment and resources to meet the changing needs of its residents.

The small family lead company has a catering team responsible for the healthy and appetising daily menus created at the Hollies, which is served in the home's own restaurant.

Owner: Littlecombe Park Ltd

Person in charge: Peter Gardiner (General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 56 residents

Registered Care Categories*: Dementia • Eating Disorders • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment • Speech Impairment • Stroke • Visual Impairment

Admission Information: Subject to pre-admission assessment. Ages 50+.

Languages Spoken by Staff (other than English): Chinese - Cantonese, Malay, Romanian

Single Rooms: 46

Shared Rooms: 5

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single £1065 – £1200 , Personal Care Shared (per person) £900 – £950

Nursing Care Single £1065 – £1200 , Nursing Care Shared (per person) £900 – £950

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

From the M5 leave the motorway and travel along the A38 (signposted Dursley). Continue to the to the B066 (signposted Dursley). At the first mini roundabout, turn right onto Kingshill Road (A4135). In the centre of Dursley, turn left into Long Street.
At the bottom of Long Street, follow the road around to the right and take the first left between the office building and cottage. Enter the driveway and proceed to the main building (400m).

Visiting:

Feel free to visit at any time, it is home for the residents, open 24 hours a day 7 days a week. You will need to ring the door bell as The Hollies is locked up safe and secure at night. Please remember to sign the visitor book when you arrive and leave.

Parking:

Plenty of parking and reserved space for visitors and disabled guests.

Latest CQC* Report on The Hollies: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 The Hollies has a Review Score of 9.3 (9.253)

The Review Score of 9.3 (maximum of 10) for The Hollies is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Hollies in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.807 for The Hollies is calculated as follows: ( (48 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 57 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.446 Points relating to the number of positive Reviews for The Hollies is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered beds ÷ 5). 5 Reviews ÷ 11.2 Target = 0.446

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Hollies?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Hollies

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1

Happy with everything. Lovely staff who seem to not change, so are familiar faces. In an ideal world more of a garden that is accessible would be nice.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Peter Gardiner, General Manager at The Hollies responded to this review on 29 Jun 2016:

Thank you for your kind comments about the Hollies and the Team. It is always gratifying for us to learn that our hard work and dedication to our residents is appreciated.

Thank you as well for your comments about the gardens. We have been working hard this year to try and increase the garden area, we have panted a new lavender hedge at the back of the Hollies and added a large number of hanging baskets and pots.

Despite this we do agree with your comments and we are currently planning to build a new easy access sensory garden at the front of the Hollies as well, we hope to have this ready in the coming months. Thanks again for your feedback.

My wife was semi paralysed and could not speak due to a stroke. When nurses and staff were attending to her they were caring, gentle and efficient. My wife was prone to pain and vomiting. On two occasions I found her covered in vomit and no one around to report this to. As a previous carer, I was able on the first occasion, to clean and change her nightdress. Second time I found help. I asked for a meeting of nurses and asked for 1/2 hour visits. Also when people passed the door to look and listen in. This was agreed and I was content.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Peter Gardiner, General Manager at The Hollies responded to this review on 24 May 2016:

Thank you for your review, I have passed your kind comments on to the team. It can take a few days to get to know new resident and establish the right person centred routine; this can be difficult where we have to rely on their primary carer to communicate at the early stages. However I am pleased that we managed to establish the best level of care for your wife quickly. Thank you again for your 'Excellent' review for the care that we provided and thank you for your review.

Stayed for two weeks respite with my husband whilst my daughter recovered form a foot operation. I would never have dreamt that I would ever stay in a nursing home, but I was totally surprised by how wonderful it was. The staff were wonderful so kind and caring, nothing was too much trouble. I had a lovely bath which I had not managed to do for a very long time. The facilities were amazing just like a hotel. We would certainly stay again, and are thinking about trying a care home, either short or long term. I would certainly recommend The Hollies.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Peter Gardiner, General Manager at The Hollies responded to this review on 24 May 2016:

Thank you for your kind words. I have passed on your comments to the Team at The Hollies who are always encouraged to hear that their hard work and dedication is appreciated. We hope to see you again at some point in the future at The Hollies.

My mother was in The Hollies for 8 and a half months, I could not fault the care she received. It is a wonderful home from home.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Manager at The Hollies responded to this review on 20 May 2016:

Thank you for your very kind review, it is always gratifying to hear that the dedication of the Team at the Hollies is appreciated.

My mother stayed at the Hollies for a 4 weeks stay following an operation.
She was warmly welcomed and made to feel at home, from arrival.
The accommodation was first class, excellently decorated, with all the modern amenities that a hotel would provide. The activities team were amazing, and put her immediately at ease.
Nothing was too much trouble. She went out on several trips in the mini-bus, which she loved. The activities team provided everything, even sun-cream and hats as it was hot one day. The food was delicious, nutritious, her meals were planned, and a personal visit by the chef, ensured that all her likes and dislikes were accommodated.
The care team were fantastic both day and night. Nothing was too much trouble. Staff were always cheerful, caring and treated my mother like a member of the family. The owner, took the time and trouble to get to know my mother during her stay, which she was very impressed with. She would definitely return again, very highly recommended.

How likely would you be to recommend The Hollies? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peter Gardiner, Home Manager at The Hollies responded to this review on 16 May 2016:

Thank you for your kind words, it is always gratifying to hear that the hard work and dedication of our team at The Hollies is appreciated.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Hollies

Job Vacancies

Staff Profiles

Peter

Peter Gardiner

Job Title: General Manager

Description:

Peter has over 30 years experience in the hospitality industry bringing a strong sense of comfortable and homely care at the Hollies. Peter leads a professional friendly team of over 80 including a large care and nursing team.

Patricia

Patricia Pyne

Job Title: Clinical Lead

Description:

Trish has a wealth of experience in providing care for the elderly as a Registered Nurse. Trish leads a large team of experienced Nurses and carers specialising in residential, nursing, dementia and palliative care.

Diane

Diane Browning

Job Title: Activities Manager

Description:

Diane has a wealth of experience teaching and supporting groups of ages. Diane has a team of 2 activities coordinators organising daily events and activities. The daily programme includes musical entertainment, days out, special interest events, arts and craft lessons and the occasional boat trip and picnics in the summer.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Hollies