Richmond Painswick, Stroud, Gloucestershire
Richmond Painswick, Stroud, Gloucestershire
Richmond Painswick, Stroud, Gloucestershire

Richmond Painswick offers independent living, assisted living/extra care and a care home providing nursing care beds all within a luxury village environment.

Independent and assisted living/extra care apartments are available to purchase, with the care beds available on a weekly fee. Respite and convalescent care is catered for either in one bedroom apartments or within the nursing home depending on the care required.

Richmond Painswick also offers wide ranging on-site facilities including a café, restaurant, elegant sitting rooms, a hairdressing salon, landscaped gardens, plus a Wellness Spa which includes a swimming pool, gym, sauna, Jacuzzi and treatment rooms. A daily activity programme and day trips means there is never a dull moment!

The 24 en-suite room Nursing Home is managed by the Head of Care who is supported by experienced nurses and carers. The village also has its own registered domiciliary care agency, plus Village Manager, Social & Recreational Therapists, Hospitality team, Maintenance team, Gardeners and Full-time driver and fleet of vehicles.

Group: Richmond Villages

Person in charge: Julia Clarke (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 24 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 24

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Richmond Painswick: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Richmond Painswick has a Review Score of 9.5 (9.542)

The Review Score of 9.5 (maximum of 10) for Richmond Painswick is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Richmond Painswick in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.542 for Richmond Painswick is calculated as follows: ( (44 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Richmond Painswick is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered beds ÷ 5). 5 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Painswick?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Painswick

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3

To arrive at the Richmond is like arriving at a hotel - no locked doors, always cheerful and helpful reception, staff and beautiful flowers. It is always tidy and clean, first impressions are vital when seeking a care home for a loved one. The care home continues with this theme, it is spacious with plenty of private areas to chat, you can move around freely and residents are encouraged to do so to the best of their abilities.
There is a sense of calm, staff will smile readily and interact with compassion and often humour. It is a home where residents are looked after with kindness and made us feel as a family, safe in the knowledge that mum was safe and loved.

How likely would you be to recommend Richmond Painswick? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Bev Ingram, Village Manager at Richmond Painswick responded to this review on 04 Nov 2016:

Thank you for your kind words Wendy. It was an absolute pleasure to care for your mum and we have many lovely memories of her time with us.

After the fourth operation at the hospital (throat), I needed a place to rest and recuperate. This place provided that, after four days on the care ward which was a bit noisy at night of course, I was moved to the suite which was a delightful, calm and restorative space. With a small terrace and access via that too, it seemed extremely well designed for anyone seeking a convalescence period.
Painswick is so pretty and accessible too; so in many ways, Richmond is perfectly placed for a break of some sort. The staff, attention to detail and kindness of approach to residents were exemplary. Catering and food more excellent. Thank you for such a welcoming place.

How likely would you be to recommend Richmond Painswick? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bev Ingram, Village Manager at Richmond Painswick responded to this review on 26 Oct 2016:

Thank you for your kind comments Sarah, we are really pleased you enjoyed your stay with us and managed to get the rest and relaxation you needed.

The post-operative care for my hip replacement was planned as per the hospital guidelines but left hospital 2 days later than planned after my surgery went wrong with post-operative complications. This meant the 2 weeks care booked at Richmond Village Painswick DCA was now out of their scheduling. 9 days later, the head of nursing care paid me a visit in hospital and agreed to my moving to Richmond Village Painswick DCA for the remaining 2nd week of my 2-week contract. My worry of how I was going to recover quickly enough to return home on my own was quickly resolved as management had agreed to my 2-week contract starting from the time of arrival, plus after discussion with family, another 2 weeks was added to my contract giving me peace of mind and excellent care and food to enable me to be strong enough again for independent living.

How likely would you be to recommend Richmond Painswick? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bev Ingram, Village Manager at Richmond Painswick responded to this review on 26 Oct 2016:

Thank you for your comments Anne, we are really pleased you have enjoyed your stay with us and now feel strong enough to return home

Both my parents lived here for the last three years of their lives. I cannot fault the care and assistance they were given. In every way, they were treated with dignity, kindness and compassion. The domiciliary care team, in particular, were exceptional. In no way does it shout "care home" more like a 4-star hotel.

How likely would you be to recommend Richmond Painswick? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dawn Perrill, Senior Village Adviser at Richmond Painswick responded to this review on 06 Oct 2016:

Thank you, Elizabeth, for your complimentary review, I know that I can speak on behalf of everyone here at Richmond Painswick when I say it has been our pleasure to look after and support your parents over the years.

July 2016 was a busy month - my father's 89th Birthday which was marked by staff and family alike - all sorts of kind gestures. Two social occasions for the village which gave great enjoyment to all involved and participating as well as to residents. The happy atmosphere which permeates Richmond Village Painswick is derived from high-level care and compassion as well as a pro-active positive approach which enhances quality of life and promotes a supportive environment which respects the needs and wishes of individuals.

How likely would you be to recommend Richmond Painswick? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dawn Perrill, Deputy Village Manager at Richmond Painswick responded to this review on 22 Sep 2016:

Thank you Nicola for your kind review, it is a pleasure having your Father as a resident in our care home and also to act as a support to you. Long may your Father's good health continue.

Very happy, helpful staff. I was a little disappointed they didn't pop in to check although all the bells were answered cheerfully and promptly, it was leading up to Christmas with activities going on, I was encouraged to join these, overall felt safe and well cared for.

How likely would you be to recommend Richmond Painswick? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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