Aspen Court Care Home, Taunton, Somerset
Aspen Court Care Home, Taunton, Somerset
Aspen Court Care Home, Taunton, Somerset

Aspen Court is a purpose built 2 storey home located on the northern edge of the county town of Taunton. Accommodation is offered in 42 en-suite rooms that are light and spacious. New residents soon feel at home, safe and comfortable in this popular home which provides high quality care in a first class environment. Aspen Court is registered to provide nursing care to 42 residents with dementia. 24 hour care is provided by the care team and registered nurses. The home provides a progressive programme for elderly people living with confusional conditions. Carers support the existing capabilities of people with dementia by firmly placing the person before the illness. A dedicated activities co-ordinator provides a programme of meaningful activities for people living with dementia. Activities are built into all areas of life in the home. Life history and reminiscence work help to stimulate residents, so improving their self-esteem and sense of well-being.

Group: Notaro Homes Ltd

Person in charge: Nqabutho Sibanda (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: 50 years & over. Ages 50+.

Languages Spoken by Staff (other than English): Afrikaans, Polish

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

There is a private car park on site

Latest CQC* Report on Aspen Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.9 Aspen Court Care Home has a Review Score of 8.9 (8.865)

The Review Score of 8.9 (maximum of 10) for Aspen Court Care Home is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.865 is made up of a Quality Score of 4.684 Points (maximum of 5) relating to the rating and a Quantity Score of 4.181 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.865 for Aspen Court Care Home is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.684 for Aspen Court Care Home is calculated as follows: ( (70 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 95 Ratings = 4.684

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.181 for Aspen Court Care Home is calculated as follows:

      1. 8 Positive Reviews = 3

      2. 0.1 x 8 Positive Reviews = 0.800

      3. (8 Positive Reviews ÷ 42 Registered Beds) x 2 = 0.381

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Aspen Court Care Home?

  • Extremely LIKELY
    4
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Aspen Court Care Home

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I have visited my mother every day since the beginning of January 2016. I am very grateful for the high level of medical, emotional, intellectual and physical care my mother has received. She is treated as an individual and with dignity. She has her hair done every week and her clothes are beautifully washed and ironed. She loves the excellent food, staff ask her for her preferences before each meal. They always knock before entering her room. Staff are courteous, friendly and helpful. There are daily activities for residents.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to thank all staff for their care n compassion towards my dad. It is such a warm and friendly home that provides everything it says and more. I love visiting, seeing dad happy, clean, in his own clothes, well fed and looked after, with his respect and dignity intact. He's safe and more alert and it's lovely to see. The staff make us welcome from cleaners through to nurses and management. I like to talk to the other residents and their families, we all have a good connection and network going on. Thank you.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

From the manager down to the domestic staff, all make you feel welcome and with loving care to all relatives. Residents enjoys activities especially music afternoons. On visiting a tray of tea or coffee most welcome. Hairdresser and chiropody service on a regular basis.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally well staffed and residents receive all the help and attention they need. Plenty of extra activities and entertainment for Christmas period. Manager personally gave gifts from owners Notaro to every resident on Christmas morning. Good communication with families and friends, regular group meetings. Special Christmas lunch all invited before the big day when lunch just for residents.

How likely would you be to recommend Aspen Court Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Sharon Warren, PR Manager at Aspen Court Care Home responded to this review on 02 Feb 2016:

We greatly appreciate the time you have taken to complete this wonderful review. I will personally ensure that the manager and staff are aware of your comments and feedback. Feedback is greatly valued by the team and allows us to ensure we delivering a very high standard of care and support.

Care home good in all respects. To few waste paper baskets on first floor. Hand bag not secure.

How likely would you be to recommend Aspen Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

I feel that my sister Maria Perry receives excellent care. I do feel sometimes that the staff are overworked and therefore could do with extra people being hired. And helping when staff are unwell or off on holiday.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Excellent experience. Kim/Jacob/Sheryl and the team are doing wonders with my Aunt Judith. I have seen many care homes - some are dreadful but Aspen Court is the gold standard. The clue is in the name, they actually care.

How likely would you be to recommend Aspen Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I feel I have made the best choice of care homes in Aspen Court for my mother, who has dementia, to spend the rest of her days.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Aspen Court Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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