Frethey House Care Home with Nursing

Frethey Lane, Bishops Hull, Taunton TA4 1AB

Frethey House Care Home with Nursing, Taunton, Somerset
Frethey House Care Home with Nursing, Taunton, Somerset
Frethey House Care Home with Nursing, Taunton, Somerset

Frethey House Care Home with nursing, is set within a beautiful Victorian building that has been skillfully converted into a friendly and safe care environment for older people.

The home has retained a number of period features and all bedrooms and communal areas are finished to the highest standard. The home is set within attractive and peaceful gardens in an accessible location with stunning views over the surrounding countryside.

The home welcomes permanent and respite residents, employing a multidisciplinary approach that cares for both the mental and physical health and wellbeing of residents.

Frethey House Care Home is a welcoming, friendly and safe care home which respects the privacy and dignity of residents at all times. Privacy is always respected and personal choice is encouraged, whether within the home itself or as part of community pursuits.

Group: Caring Homes Group

Person in charge: Susan Flowers (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 41 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 41

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Frethey House Care Home with Nursing: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 07 Nov 2016

Please call 01823 253071 for further information about current Bed Vacancies at Frethey House.

Current Reviews

9.4 Frethey House Care Home with Nursing has a Review Score of 9.4 (9.383)

The Review Score of 9.4 (maximum of 10) for Frethey House Care Home with Nursing is based on 15 Review/Recommendations in the last 2 years. This Review Score of 9.383 is made up of a Quality Score of 4.7 Points (maximum of 5) relating to the rating and a Quantity Score of 4.683 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.383 for Frethey House Care Home with Nursing is based on 15 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.7 for Frethey House Care Home with Nursing is calculated as follows: ( (123 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 170 Ratings = 4.7

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.683 for Frethey House Care Home with Nursing is calculated as follows:

      1. 14 Positive Reviews = 3

      2. 0.1 x 14 Positive Reviews = 1.400 (maximum score = 1)

      3. (14 Positive Reviews ÷ 41 Registered Beds) x 2 = 0.683

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Frethey House Care Home with Nursing?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Frethey House Care Home with Nursing

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

9 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 9 reviews. Ratings from the 6 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Mum was treated with great care and dignity most of the time, the room was light and airy with very little toilet odours.
The activities were very good, the staff were very friendly, the only fault I can find is that they do not employ enough staff, to ensure that they give a quick response to their patients needs.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Susan Flowers, Home Manager at Frethey House Care Home with Nursing responded to this review on 08 Aug 2016:

Thank you for taking the time to review Frethey House, we really appreciate your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

A very pleasant and clean nursing home. Reception staff are very smiley and friendly. We found the nursing care workers very caring and supportive, nothing was too much trouble for our relative in her rime of need.

A cup of tea was always there if we wanted one on our visits and we enjoyed many of the entertainments with her. It made such a difference to us as a family knowing she was haappy

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

When we phoned to confirm death a foreign nurse unable to understand conversation. But otherwise all staff have been excellent while he was in their care.

How likely would you be to recommend Frethey House Care Home with Nursing? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Flowers, Home Manager at Frethey House Care Home with Nursing responded to this review on 13 May 2016:

Thank you for taking the time to review Frethey House, we really appreciated your feedback. At Frethey House we take great pride in ensuring we deliver high quality care and facilities, including high quality nursing. We are sorry to hear you felt the nurse was unable to understand your conversation, especially at such a difficult time. At Frethey House, our care staff are trained to the highest standards and we are committed to providing the highest quality of care. We always welcome the opportunity to improve, and welcome any further feedback, should you have it.

My wife had Parkinson's and narrowing arteries of the heart. My wife had no balance at all and everything had to be done for her. She was difficult insisting she could stand etc and consequently fall. She was very well looked after, patiently, kindly and efficiently. Encouraged to do things, we were listened to by staff, occasional lapses of communication but put right quickly. It felt right as a place.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff were very kind and attentive to mum and to relatives, at a very difficult time. They were open and honest, keeping us abreast of any difficulties mum was having. They were also very accommodating to visiting dogs/families etc. The place is pleasant, light, airy and had a nice atmosphere. Well run and cheerful.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Rooms: Good

Value for Money: Good

My mother-in-law was cared for during the last weeks of her life at Frethey House. She had a lovely room with a pleasant view. She was treated with the care and kindness at all times. She was never allowed to be in any pain and all her needs were speedingly attended to. There were plenty of staff available and all residents were treated with kindness and respect. I would unhesitatingly recommend Frethey House.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum came to Frethey House on a recommendation from a friend, who had had a very positive experience there. She very much felt it was the right choice for her offering her a place of friendliness and safety. She felt she was listened to by the staff regarding any comment she has on her care and acted upon them. My mum always spoke highly of all at Frethey House who came into contact with her and as her family we always felt welcomed and reassured at all times. We are really grateful that she was able to end her days in the care of Frethey House. Thank you.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We looked at several nursing homes before choosing Frethey. What made Frethey stand out when we visited was the friendly calm but efficient atmosphere. The way the residents were being talked to and the interaction of the staff with the residents. My brother moved into Frethey in June 2014. The staff soon got to know him, his likes and dislikes and above all else his sense of humour. We visited frequently and to hear the laughter coming from his room was brilliant. My brother had Motor Neurone disease which is a progressive, limiting illness that threw up a lot of challenges along the way. I always felt that the staff were very aware of the changes that the illness brought and supported my brother's choices. I always knew that I could talk to the manager and her staff no matter how busy they were. She is a very hands on manager who gives and gains respect from her staff. My brother and my family built up some wonderful relationships with the staff. My brother died in September 2015 and we will be forever grateful to the care team for the support and care they gave to my brother. The staff are what makes Frethey so good.

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband was in Frethey House for 5 years during which time he was always treated with respect. The staff were gentle, cheerful and caring towards him at all times.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Frethey House shows excellent care. All the staff are friendly and welcoming, I would highly recommend Frethey.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care we received for my father was excellent. I have no hesitation in recommending or using this care home again. All the staff are helpful and polite and always attended brilliantly to my fathers needs.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Delightful staff.
Easy going atmosphere.
Plenty of activities.
Warmth and compassion exude.
Never heard a cross/judgemental/disinterested comment from any staff member.

No Average Rating is available*

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent his last few weeks at Frethey where he was cared for with great dignity, respect and affection. The manager Sue and her dedicated team of staff were exceptional and helped us all through a difficult time.

No Average Rating is available*

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Without question, this is an excellent care home.

I have no hesitation in recommending this service to any other families looking for care, as we have found the experience very satisfying.

Janet Thirkettle

How likely would you be to recommend Frethey House Care Home with Nursing? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The warmth that we felt from the Management to the Laundry Assistants from the first moment we approached Frethey to care for my dad will not be forgotten.
Susan Flowers was exceptional and dealt with my Mother with great empathy when she visited my very poorly father she always put my Mother's mind at rest.
The Care Assistants Donna and Kath especially were wonderful also nurses Kath and Ester. My Dad couldn't have been cared for better in his dying days.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2016

June 2012

Beacon Award

Recipient: Frethey House Care Home with Nursing

Date: Tuesday 26 Jun 2012

more details

Job Vacancies

Staff Profiles

Susan

Susan Flowers

Job Title: Home Manager

Joined: 2014

Description:

I lead my professional Care Team in delivering the highest level of residential and nursing care for up to 41 residents.

Having grown up in Taunton, just a few miles from Frethey House, I trained as a nurse from the age of 19. I have since gained many years of experience, received an award for End of Life Care and recently completed a degree in Nursing Practice. My commitment to professional development has equipped me well for my role at Frethey House, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

Away from work, I’m a keen follower of current affairs and politics. To relax, I take full advantage of the nearby countryside through walking, cycling and camping with my children.

Frethey House is our residents’ home and is it important to me that their views and opinions will help to shape the future of the home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Frethey House Care Home with Nursing