Camelot House and Lodge, Wellington, Somerset
Camelot House and Lodge, Wellington, Somerset
Camelot House and Lodge, Wellington, Somerset

Camelot House has been extensively refurbished, making the most of modern care capabilities within a spacious and comfortable environment. The interior is also ideal for residents diagnosed with a form of dementia, including colour-coded wings and clear signage that suits the daily lives of those with memory loss.

A Willow Wing lounge overlooks colourful gardens, with residents also delighting in the sound of birdsong from an on site aviary. The home also has its own chickens, guinea pigs and a rabbit, as well as a small allotment to suit residents who wish to grow their own vegetables.

Group: Camelot Care Group

Person in charge: Clare Woodhead (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 90 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Orthopaedic • Parkinson's Disease • Schizophrenia

Admission Information: Ages 65+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Camelot House and Lodge: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.9 Camelot House and Lodge has a Review Score of 8.9 (8.874)

The Review Score of 8.9 (maximum of 10) for Camelot House and Lodge is based on 12 Review/Recommendations in the last 2 years. This Review Score of 8.874 is made up of a Quality Score of 4.607 Points (maximum of 5) relating to the rating and a Quantity Score of 4.267 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.874 for Camelot House and Lodge is based on 12 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.607 for Camelot House and Lodge is calculated as follows: ( (90 Excellents x 5) + (45 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 140 Ratings = 4.607

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.267 for Camelot House and Lodge is calculated as follows:

      1. 12 Positive Reviews = 3

      2. 0.1 x 12 Positive Reviews = 1.200 (maximum score = 1)

      3. (12 Positive Reviews ÷ 90 Registered Beds) x 2 = 0.267

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Camelot House and Lodge?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Camelot House and Lodge

  • Husband of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

8 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 8 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Very caring and attentive staff. Pleasant surroundings. Home clean and tidy with a comfortable bedroom.

How likely would you be to recommend Camelot House and Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ann Vaughan, Administration Manager at Camelot House and Lodge responded to this review on 21 Nov 2016:

Dear Ralph

Thank you for your review.

I have been visiting your home for 18 months. I have always been greeted with politeness and a smile. Sometimes I need to ask a medical question which is always answered by the nurse in charge as it should be.

How likely would you be to recommend Camelot House and Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Ann Vaughan, Administration Manager at Camelot House and Lodge responded to this review on 07 Nov 2016:

Dear Valarie

Thank you very much for taking the time to complete and return the review.

Caring for people with dementia and mental disorders is really difficult (I know I have tried) but in the five months that my wife has been in Camelot House and Lodge her needs and welfare have been met to my complete satisfaction. The staff and management work very hard and in an amazingly cheerful way and I thank them all for the care given to my wife (and me).

How likely would you be to recommend Camelot House and Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ann Vaughan, Administration Manager at Camelot House and Lodge responded to this review on 14 Oct 2016:

Thank you for your kind comments Mr C.

My father is well cared for, the staff treat him with dignity and love.

How likely would you be to recommend Camelot House and Lodge? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Ann Vaughan, Administration Manager at Camelot House and Lodge responded to this review on 06 Oct 2016:

Dear Sandra

Thank you very much for taking the time to complete the review of our Care Home, we make every effort to make sure all our services are excellent and any areas of improvement identified will be addressed immediately.

We, as a family have been overwhelmed with the care and compassion our dad has received whilst in Camelot House and Lodge. Nothing has been too much trouble and all family members have been well looked after with endless food and cups of tea. Very impressed with the dignity and respect dad has been shown.

How likely would you be to recommend Camelot House and Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ann Vaughan, Administration Manager at Camelot House and Lodge responded to this review on 06 Oct 2016:

Dear Gill

Thank you very much for your positive comments. We very much enjoyed looking after your father and appreciated all your input into his care.

I have found on visiting the lodge that all the members of staff have been helpful, approachable and very good at handling both my friends sister and other residents. Their jobs are extremely demanding but they carry out their tasks with cheerfulness and immense patience.

How likely would you be to recommend Camelot House and Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

The staff are always very helpful and considerate. My wife is always clean and tidy. The food is well prepared to meet her needs and she is helped each meal time because she cannot feed herself. The senior staff always update me at each visit (daily) if there have been any concerns relating to her health and well-being.
All in all, I am very satisfied with the care my wife gets and have recommended Camelot to other people. These people do a difficult job to a very high standard.

How likely would you be to recommend Camelot House and Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My other was in Camelot Lodge for the last 15 months of her life. In all the time she spent there she was cared for in a kind and loving way. In particular the activities co-ordinator was superb in all her care and help towards my mother.

How likely would you be to recommend Camelot House and Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The overall perception of Camelot Lodge is excellent. It is friendly and as it is new all the decor is what we would expect to make the residents feel at home. The room is very light and spacious and again the decor is very pleasant with plenty of storage, all that one needs. Better equipped than some hotel rooms!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The most wonderful care givers you could ask for, dignity and kindness was shown at all times. Everywhere was clean not a nasty smell anywhere how good was that! each and everyone gave me such support. Thank You.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the care staff very friendly and helpful, this also includes service staff and senior management. Since my wife has been in care at Camelot I have had the utmost confidence in the care and support she has been given, This in turn has given myself a feeling of wellbeing, knowing she is being looked after. I can visit her when I like which is good for her.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been at Camelot for almost six years. I am very pleased with the way she has been cared for. The carers particularly are good and love her. She first showed signs of dementia in 2002 and considering it is now 2015 I think we had had a good run.

No Average Rating is available*

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

November 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Camelot House and Lodge