Athelstan House, Malmesbury, Wiltshire
Athelstan House, Malmesbury, Wiltshire
Athelstan House, Malmesbury, Wiltshire

Athelstan House is an eighty capacity care home located in Malmesbury, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia and other mental health related needs. The home has en-suite rooms and also welcomes younger adults with care needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Daisy Matthews (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 80 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Athelstan House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

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Current Reviews

Review Score: 9 (8.984)

The user 'Review Score' ( 9 for Athelstan House) is based on 14 reviews. The Review Score is is calculated using a combination of the average of all ratings on user reviews submitted in the last 2 years, and the total number of user reviews submitted in relation to the number of beds at the care home. The maximum Review Score is 10. To see more about the carehome.co.uk user reviews please click here.

The reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such reviews.

Please note that before 1st July 2015 carehome.co.uk only accepted Recommendations (positive only), and as of 1st July 2015 all of the Recommendations are referred to as Reviews, and along with all Reviews (positive and negative) submitted since the 1st July 2015 they are included in the calculation of the Review Score. For further information on our move from Recommendations to Reviews please click here.

Athelstan House

My Mother-in-law arrived at Athelstan House in a terrible state, dehydrated and weighing only six stone. With the staffs love and care she has returned to the correct weight and is very happy. She had continuous stimulation, trips out and lots and lots of love. I have no qualms in recommending Athelstan House and if I require a home in the future I hope it is in Athelstan House.

How likely would you be to recommend Athelstan House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Athelstan House

My Mother is a resident at Athelstan House and has been there for over 2 years with dementia. On my Mothers arrival at Athelstan House she was most dreadfully unwell, malnourished/dehydrated and with a severe infection, in my opinion my Mothers life would have been shortened greatly, if she had not received the wonderful care that the staff provide at Athelstan House. I cannot fault in anyway the quality of care that my Mother receives the staff are highly dedicated and genuine caring people and most importantly the residents retain their dignity, and treat each resident as an individual. They also have an extremely good team organising in house entertainment and outings for the residents, where appropriate. All in all I have no hesitation in endorsing the home.

How likely would you be to recommend Athelstan House? Extremely likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Daisy Matthews, Home Manager at Athelstan House responded to this review on 21 Aug 2015:

Thank you so much for these kind words. It has been our pleasure and privilege to look after your mother and we are so pleased to have been able to help her recover and see her gain in strength while she has been living at Athelstan House. I will certainly ensure your comments are shared with the whole team, who will very much appreciate them.

Athelstan House

A very friendly and caring environment is created at Athelstan House. Nothing is too much trouble for the staff and they always have a smile and a kind word. The manager is an exceptional manager and very hands on. She can be found helping out at all hours.

How likely would you be to recommend Athelstan House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Athelstan House

The moment you walk through the entrance you know that this is a special place with its atmosphere of calmness, kindness and cleanliness. The surroundings are modern and attractive with lovely gardens laid out for easy access to use at any time. The rooms are en-suite light and airy and easily personalised to make it like home. The staff are lovely so supportive, caring, cheerful and committed to those in their care. As a visitor I feel welcomed and looked after too. My husband came here after a stroke. He as improved in health and is very happy here so am I. The food is great too! There is dignity here which is very important.

How likely would you be to recommend Athelstan House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Athelstan House

My wife was at Athelstan House for two and a half weeks respite whilst I went away. Consequently I only saw the home when I dropped her off and collected her at the end of her stay. However I was impressed with every aspect of what I did see and experience. I understand that she took a little while to settle in her new surroundings but then found everything very satisfactory.

Overall Standard: Excellent

Facilities: Good

Cleanliness: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Athelstan House

The staff did their best to make mum feel welcome and to help settle her in every time she went for respite care.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Athelstan House

My mother-in-law uses Athelstan House on a Monday, Wednesday and Friday. Also for respite when we are unable to talk her on holiday with us. Also she has used it as intermediate care when leaving hospital. She has dementia and Alzheimer's. She remembers Athelstan House as a part of her routine.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Athelstan House

A well appointed modern care home providing good care and services for the elderly disabled.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Athelstan House

I would recommend this care home to anyone who is thinking about going in for respite care or anything else. The reason for my recommendation is that this is lovely and clean, the staff are very friendly and they cannot do enough for you, very attentive.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Athelstan House

My stay at Athelstan House has been very beneficial and enjoyable. The atmosphere is friendly, efficient and active. A number of activities are offered for us all, including quizzes, concerts and skittles etc. The overwhelming feeling from the staff is one of friendliness, kindness, helpfulness and compassion. No request for help is too much trouble and no one is ever made to feel a nuisance. Great care is taken to understand and cope with individual needs. There is a charming outside garden helping to produce a therapeutic feel. All in all, a delightful and well run residential home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Athelstan House

An absolutely outstanding residence. Superb caring staff that always maintain the dignity of the residents. My father has recently passed away and the care and attention provided by all concerned has been overwhelming. I can think of no higher accolade than to say that, were I to require a care home that is where I would wish to be.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Athelstan House

My sister first went into the nursing wing of Athelstan House 5 years ago unable to walk. The staff were very patient with her and got her on her feet again and walking with a frame which now allows her to live as near a normal life. With a lot of help she has a good quality of life and at 88yrs old is good for us to see.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Athelstan House

Staff were excellent treating residents like a family member. Always kind, cheerful and willing to help. Very good at keeping in touch regarding falls, illness etc with a family member. Very approachable re problems.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Athelstan House

If you take the old adage that nothing is perfect, then Athelstan House is as good as it could get! They are super efficient, caring and respectful to both patient and relatives. My recently deceased, 91 year old Father, has spent 5 years in Lavender, the nursing home section of Athelstan House, with progressive Old Age Parkinson's. After a spell in hospital with a broken hip, he went into the Care Home with an appalling bed sore. They turned him EVER two hours, night and day, and, to everyone's amazement, completely cured his sore. This has to be one of this region's best run Care Homes and should be held up as an example to all. Not only have they provided excellent holistic care during the whole 5 year period of his residence, but they keep the family informed at each juncture, and when life comes to an inevitable end they behave with such dignity and understanding, that you are left believing your loved one could not have had better care anywhere.

How likely would you be to recommend Athelstan House? Extremely likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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