Athelstan House

Priory Way, Burton Hill, Malmesbury SN16 0FB

Athelstan House, Malmesbury, Wiltshire
Athelstan House, Malmesbury, Wiltshire
Athelstan House, Malmesbury, Wiltshire

Athelstan House is an eighty capacity care home located in Malmesbury, dedicated to person-centred methods and offering quality care for adults diagnosed with dementia and other mental health related needs. The home has en-suite rooms and also welcomes younger adults with care needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Group: The Orders of St John Care Trust

Person in charge: Jackie Moss (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 80 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Athelstan House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.186)

The Review Score of 9.2 (maximum of 10) for Athelstan House is based on 22 Review/Recommendations in the last 2 years. This Review Score of 9.186 is made up of a Quality Score of 4.636 Points (maximum of 5) relating to the rating and a Quantity Score of 4.55 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.186 for Athelstan House is based on 22 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.636 for Athelstan House is calculated as follows: ( (176 Excellents x 5) + (70 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 258 Ratings = 4.636

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.55 for Athelstan House is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 80 Registered Beds) x 2 = 0.550

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother has stated she is happy and feels this is her second home. The staff at all levels are warm, friendly, knowledgeable and caring.
The environment is bright, clean and excellent.
The food is exceptionally nice, well served and plentiful.
Nothing seems too much trouble to any member of staff. The efficiency is second to none. Activities are a bonus.

How likely would you be to recommend Athelstan House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My answers reflect the care my husband receives on Lavender Ward which is a nursing wing. I am reassured to know he is receiving good care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Caring with compassion in comfortable accommodation.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Althelstan is a caring home for the elderly. Staff are helpful, patient and caring beyond what is expected. Residents are encouraged to stay active as much as they can and there is a general happy feeling around the home.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Cleanliness throughout very good. Excellent. Decoration excellent throughout. Accommodation, rooms very good.
Surrounding gardens to front, room well-maintained.
Seating area and pathways very good.
General appearance of the building looking from outside very nice indeed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is a good warm, clean, and quiet home.

How likely would you be to recommend Athelstan House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

A wonderful purpose built building which provides a lovely homelike environment for its residents. It is safe and secure with friendly staff who do their best to meet the needs of the residents. I am so pleased I researched and found this home for my mother, it is the best place for her as it meets her needs.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I could not be more pleased with the care that my mother has received at Athelstan House. The staff are without exception kind, caring and professional. I cannot recommend it highly enough.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Had to ask the Manager to see that my aunt had a bath or shower at least once a week as she is incontinent.

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jackie Moss, Home Manager at Athelstan House responded to this review on 23 Dec 2015:

Thank you for taking the time to submit your comment. We do our best to deliver care and support tailored to the needs of our residents' individual care plans. However should you wish to discuss this or anything relating to your Aunt's care in more detail, please do come and discuss this with me when you next visit.

Athelstan House is an exceptionally well run and pleasing environment to have your loved one cared for. I have no hesitation in recommending the home for a member of the family.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother-in-law arrived at Athelstan House in a terrible state, dehydrated and weighing only six stone. With the staffs love and care she has returned to the correct weight and is very happy. She had continuous stimulation, trips out and lots and lots of love.
I have no qualms in recommending Athelstan House and if I require a home in the future I hope it is in Athelstan House.

How likely would you be to recommend Athelstan House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very friendly and caring environment is created at Athelstan House. Nothing is too much trouble for the staff and they always have a smile and a kind word. The manager is an exceptional manager and very hands on. She can be found helping out at all hours.

How likely would you be to recommend Athelstan House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The moment you walk through the entrance you know that this is a special place with its atmosphere of calmness, kindness and cleanliness. The surroundings are modern and attractive with lovely gardens laid out for easy access to use at any time. The rooms are en-suite light and airy and easily personalised to make it like home. The staff are lovely so supportive, caring, cheerful and committed to those in their care. As a visitor I feel welcomed and looked after too. My husband came here after a stroke. He as improved in health and is very happy here so am I. The food is great too! There is dignity here which is very important.

How likely would you be to recommend Athelstan House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was at Athelstan House for two and a half weeks respite whilst I went away. Consequently I only saw the home when I dropped her off and collected her at the end of her stay. However I was impressed with every aspect of what I did see and experience. I understand that she took a little while to settle in her new surroundings but then found everything very satisfactory.

Overall Standard: Excellent

Facilities: Good

Cleanliness: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff did their best to make mum feel welcome and to help settle her in every time she went for respite care.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law uses Athelstan House on a Monday, Wednesday and Friday. Also for respite when we are unable to talk her on holiday with us. Also she has used it as intermediate care when leaving hospital. She has dementia and Alzheimer's. She remembers Athelstan House as a part of her routine.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

A well appointed modern care home providing good care and services for the elderly disabled.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would recommend this care home to anyone who is thinking about going in for respite care or anything else. The reason for my recommendation is that this is lovely and clean, the staff are very friendly and they cannot do enough for you, very attentive.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay at Athelstan House has been very beneficial and enjoyable. The atmosphere is friendly, efficient and active. A number of activities are offered for us all, including quizzes, concerts and skittles etc. The overwhelming feeling from the staff is one of friendliness, kindness, helpfulness and compassion. No request for help is too much trouble and no one is ever made to feel a nuisance. Great care is taken to understand and cope with individual needs. There is a charming outside garden helping to produce a therapeutic feel. All in all, a delightful and well run residential home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An absolutely outstanding residence. Superb caring staff that always maintain the dignity of the residents. My father has recently passed away and the care and attention provided by all concerned has been overwhelming. I can think of no higher accolade than to say that, were I to require a care home that is where I would wish to be.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff were excellent treating residents like a family member. Always kind, cheerful and willing to help.
Very good at keeping in touch regarding falls, illness etc with a family member.
Very approachable re problems.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

If you take the old adage that nothing is perfect, then Athelstan House is as good as it could get!
They are super efficient, caring and respectful to both patient and relatives.
My recently deceased, 91 year old Father, has spent 5 years in Lavender, the nursing home section of Athelstan House, with progressive Old Age Parkinson's. After a spell in hospital with a broken hip, he went into the Care Home with an appalling bed sore. They turned him EVER two hours, night and day, and, to everyone's amazement, completely cured his sore.
This has to be one of this region's best run Care Homes and should be held up as an example to all.
Not only have they provided excellent holistic care during the whole 5 year period of his residence, but they keep the family informed at each juncture, and when life comes to an inevitable end they behave with such dignity and understanding, that you are left believing your loved one could not have had better care anywhere.

How likely would you be to recommend Athelstan House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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