Barchester Henford House Nursing Home

Lower Marsh Road, Warminster BA12 9PB

Barchester Henford House Nursing Home, Warminster, Wiltshire
Barchester Henford House Nursing Home, Warminster, Wiltshire
Barchester Henford House Nursing Home, Warminster, Wiltshire

Henford House is a former family home dating back to the late nineteenth century with beautifully maintained grounds. Located in Warminster in picturesque Wiltshire.

Staff provide first-class 24-hour nursing care alongside support for people with a physical disability.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents. Regular church services are performed for any resident who wishes to take part.

Professionals think you'll find they're ideally suited to meet your needs now and in the future.

Group: Barchester Healthcare Ltd

Person in charge: Lynne Leather (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 58 residents

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 52

Shared Rooms: 3

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Barchester Henford House Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.7 Barchester Henford House Nursing Home has a Review Score of 8.7 (8.658)

The Review Score of 8.7 (maximum of 10) for Barchester Henford House Nursing Home is based on 6 Review/Recommendations in the last 2 years. This Review Score of 8.658 is made up of a Quality Score of 4.851 Points (maximum of 5) relating to the rating and a Quantity Score of 3.807 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.658 for Barchester Henford House Nursing Home is based on 6 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.851 for Barchester Henford House Nursing Home is calculated as follows: ( (57 Excellents x 5) + (10 Goods x 4) ) ÷ 67 Ratings = 4.851

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.807 for Barchester Henford House Nursing Home is calculated as follows:

      1. 6 Positive Reviews = 3

      2. 0.1 x 6 Positive Reviews = 0.600

      3. (6 Positive Reviews ÷ 58 Registered Beds) x 2 = 0.207

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Barchester Henford House Nursing Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Henford House Nursing Home

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.8 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 3 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

From the moment we first visited the home we were impressed with the homely, friendly environment. All the staff we met were outstanding with their hospitality and care of not only Mum but any visitors! In Mums final days nothing was too much trouble and we were grateful for their sensitive, caring work ethic.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Henford House is the most welcoming care home. It is 100% clean- no smells often associated with care homes. 100% professional staff. 100% caring staff. More like a real home than an 'institution'. Beautifully decorated. Rooms better than some hotel rooms! Food- amazing.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I have a Lasting Power of Attorney for a family friend who has been in Henford House for 3 1/2 years with early onset dementia, other mental health issues, severe leg ulcers, circulatory and respiratory problems. We chose Henford as we had previous experience with my late mother in law and knew their personal and health care care to be good.

Our friend is insular and a very challenging resident but the staff still manage him with a cheery smile and he admits that the care is excellent.

For the first 3 years he refused to leave his room and only left it for a shower or hospital appointments/admission. However, the Activities team eventually persuaded him to take escorted trips out and this has greatly improved his view on life.

We made absolutely the right call in selecting Henford for our friend.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother spent the last two years of her life at Henford House. She was very well cared for, and despite having Alzheimer's disease in a very advanced stage she was always treated with respect and died in a dignified and loving way.
My main recommendation, however, is for the love and care extended to relatives - my father, now a widower, is always invited to attend open days and garden parties, and also join staff and other residents for lunch once a month - he really enjoy them . In addition, the staff were most helpful In allowing us to use a room at the home for a small family party after mum's funeral - and they provided refreshments free of charge!

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Value for Money: Good

Henford House did as much as they possibly could to ensure that my mother was cared for as well as possible.

How likely would you be to recommend Barchester Henford House Nursing Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Mark and the team have been very helpful and have gone above and beyond the call of duty to make sure our uncle has been well cared for medically and socially.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Barchester Henford House Nursing Home

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

Job Vacancies

Staff Profiles

Lynne

Lynne Leather

Job Title: General Manager

Joined: 2013

Description:

My career in care began in 1988, when I began working as a carer in the community for Wiltshire Councils Home Care Service. Things then were very different.

I was lucky enough to have the opportunities for developing myself –and gradually moved upwards through the departments in Adult care service, gaining much experience of Health and Social care. Most recent role was a Reablement Manager for Wiltshire.

I came to Henford House in June 2013 as Deputy Manager/Home Trainer.
I had always worked in care in the community, so this was a little different for me!

I have come to know the Home, the Residents and the Staff well, and hope to continue to grow my skills here.
We are all very proud of Henford, and enjoy working here.

I have 2 “grown” up children and 2 fabulous new grandchildren.
I enjoy baby sitting at every opportunity – Walking the dog and Travelling.

Amanda

Amanda Harlow

Job Title: Deputy Manager

Joined: 1997

Description:

I joined Henford House in 1997 as a registered Nurse, i then developed my Nursing further and became Clinical Lead in 2013, then became Deputy Manager in 2015, i could'nt imagine working any where else, Henford has such a homely feeling.

Sarah

Sarah Hornel

Job Title: Administrator

Joined: 2008

Description:

Sarah has been at Henford House for over 10 years and has occupied nearly every role in the home!

Julie-Ann

Julie-Ann Cox

Job Title: Head Chef

Joined: 2008

Description:

When i statred at Henford House in 2008 i was overwhelmed by the homely and friendly atmosphere, 7 years later and i still feel the same!

Thomas

Thomas Lewis

Job Title: Maintenance Manager

Joined: 2012

Description:

I came to Henford in 2015 as the Maintenance Manager, after working at our sister Home in Trowbridge, The Wingfield for many years as the Maintenace assistant. i have worked very hard and attended all the training Barchester has provided me with, which has lead me to become the Maintenance Manager here at Henford House

Gilli, Debbie and Ana

Gilli, Debbie and Ana N/A

Job Title: Activities Team

Description:

The girls provide a varied and vibrant activities schedule for everyone at the home to enjoy if they wish.

Karen

Karen Kennedy Revers

Job Title: Clinical Lead

Description:

Karen is our clinical lead at Henford House.

Nicola

Nicola Welch

Job Title: Services Manager

Description:

Nicola has been at Henford House for over 21 years and leads a fantastic housekeeping team which keeps the home in immaculate condition!

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Henford House Nursing Home