Abbey Park Nursing Home

Humber Road, Abbey Park, Coventry CV3 4FE

Abbey Park Nursing Home, Coventry, West Midlands
Abbey Park Nursing Home, Coventry, West Midlands
Abbey Park Nursing Home, Coventry, West Midlands

At Abbey Park, it’s all about choice – from residents’ selection of rooms to the range of activities and services available every day.

As well as 30 private rooms for people with dementia and dementia nursing care needs, Abbey Park has 24 self-contained care suites, each with a bedroom, lounge and kitchenette. These double-sized suites are suitable for couples, or individuals who enjoy the extra space.

In addition to private time, residents might take a trip on the home’s own minibus (their own decision as to where to go, naturally), or have some peace and quiet in its sanctuary room or sensory gardens. Residents can also use the home’s library or essentials shop, and Abbey Park even has its own on-site hair and reflexology salon, with its own reflexologist.

Whatever you need and whatever you want, Abbey Park promotes physical and mental well-being for each individual.

Group: MHA (Methodist Homes)

Person in charge: Tina Thompson (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 84 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Requires nursing as deemed by RNCC Assessment. Ages 18+.

Single Rooms: 84

Rooms with ensuite WC: 84

Facilities & Services: Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Abbey Park Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Abbey Park Nursing Home has a Review Score of 9.4 (9.367)

The Review Score of 9.4 (maximum of 10) for Abbey Park Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Abbey Park Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.891 for Abbey Park Nursing Home is calculated as follows: ( (143 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 156 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.476 Points relating to the number of positive Reviews for Abbey Park Nursing Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.8 positive Reviews (84 registered beds ÷ 5). 8 Reviews ÷ 16.8 Target = 0.476

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbey Park Nursing Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbey Park Nursing Home

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mother was only in Abbey Park Nursing Home for a very short period of time but during that time, the care was excellent. My mother received palliative care and passed away at the home. During that time she was treated with respect and dignity. As a family, we felt we were very well supported and constantly updated with her treatment and progression towards the end of her life. We were supported afterwards and the staff were very helpful with questions we asked them.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 12 Dec 2016:

Thank you for sharing your experience of your Mother's end of life care at Abbey Park. It is really important for all concerned that we should support everyone during the end of life journey. It is lovely to hear that you felt so supported.

My mother needed to be moved into nursing care immediately upon the sudden death of my father, and we were very lucky to find a room available here. My mother was moved in quickly and easily (although the lift is not big enough to accommodate a stretcher - therefore a ground floor room had to be allocated). This was a traumatic time for all of us, especially my mother, who was distressed and disorientated. However, the staff were kind and patient, and always on hand. I especially commend the Chaplain, who took an invaluable personal interest in my mother's welfare - we don't live locally, so it was a comfort to know that my mother was being so well cared for. My mother was bed-ridden and immobile, which restricted the benefit she could have got from her short residency before her death - there is a spacious lounge and a lovely enclosed garden with chickens! Having to move into nursing care is never easy, but in Abbey Park Nursing Home, I feel we had found the very best available in Coventry.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

From the minute Mum arrived at Abbey Park Nursing Home, nothing was too much trouble for any of the Staff. Everyone cared, had compassion and importantly humour. We appreciated the Staff always knocking on Mum's door, a small gesture but showing respect.
We as a family always felt comfortable there, and always felt like we could talk to the staff if we were concerned about anything. We cannot praise Abbey Park Nursing Home highly enough.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 13 Oct 2016:

Thank you for your lovely comments about the care and support your Mum received at Abbey Park Nursing Home. It is lovely to hear that the family always felt comfortable when visiting and that your Mum was cared for with such compassion and humour. Our staff team try hard to recognise that a little laughter and fun can do a lot to brighten someone’s day.

All carers are excellent and keep my husband very clean. They attend to all his medical needs and always very kind to me by making me tea and cake.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 16 Sep 2016:

Thank you for your kind comments about how well the team at Abbey Park care for your Husband. I hope that you continue to enjoy the tea and cake at your visits.

The care and attention given to my husband in the last 4 and a half years has been superb from all levels. Management, care-staff, kitchen and housekeeping all deserve a medal. We are also looked after as a family .

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 16 Sep 2016:

It is great to hear that our team at Abbey Park care for the whole family including your Husband and that you find everyone so great, thank you for sharing your thoughts with us, it means so much to the team.

My Dad lived at Abbey Park for almost 2 years until he passed away at the beginning of August. He hated needing nursing care and could be a challenge, especially as he had serious communication difficulties too but always received the best possible care while at Abbey Park. All the staff are exceptional and clearly, care about as well as for the residents. The carers and nurses looking after my Dad became people we as a family knew and could absolutely rely on. They knew him well personally and would always go the extra mile despite his sometimes grumpy manner. In our opinion, the staff at Abbey Park display real love and compassion as well as professionalism. During his final illness, the staff were kindness itself to us as a family as well as my Dad and it made a huge difference to all of us.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 31 Aug 2016:

Thank you for telling us about the exceptional care your Dad received while he was at Abbey Park. It is lovely to hear that you found our team loving, compassionate and professional and that they were able to help you as well as Dad to cope with such a difficult time in your lives.

The staff are caring and professional. The home is spotless. The food is excellent. Atmosphere calm and inviting. The staff are friendly and go over and above board to help you. The activities are very good.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 17 Jun 2016:

Thank you for sharing your thoughts on the care at Abbey Park. It is really great to hear that you believe our team go above and beyond what would normally be expected. I will be sure to pass those plus your other kind comments on to the team.

My Mum was privileged to spend the last 6 months for her life at Abbey Park. Moving from her own home to residential care was a huge move and we were all apprehensive. The staff at Abbey Park made the transition as easy as possible.
Words cannot describe how amazing the carers were. Their concern, kindness, consideration and absolute professionalism ensured that my Mum felt safe and valued. There are many activities that residents can partake in, my Mum enjoyed them. The staff work as a real team with everyone including the cleaners, caterers etc totally focused on caring for the residents in a tender and respectful manner.

When my Mum declined and was at the end of her life the way that the staff cared for her and supported the whole family emotionally was remarkable. This ensured that she was able to die at the home surrounded by family and love. We owe a huge debt to MHA and their wonderful staff. I can't see how you could find anywhere better.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 04 May 2016:

Thank you for telling us about the care and support your Mum received at Abbey Park. It is great to have it affirmed that the whole team contribute to the support a resident and their family feel. I will be sure to tell them of your wonderful review.

My mum has just moved into Abbey Park. She has received such a lovely warm welcome. She is extremely deaf and struggles because of her deafness to join in or make friends, but the staff have been amazing, she now goes tot he dining room for her lunch and the staff have helped her to make conversation with the other residents. She joins in now with most activities with enjoyment. I can now leave my mum at the end of a visit feeling happy. My mum is content and has said she loves all the staff at Abbey Park.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 11 Dec 2015:

It is lovely to hear how welcome your Mum felt when she moved to Abbey Park care home. In particular it sounds as if she has been supported with her deafness and is now able to socialise again, that is a truly wonderful outcome for her.

When my Mum arrived at Abbey Park, just two months ago. I would not have believed that such a dramatic change in her health and well being was possible. After 3 years in another home in Coventry, I had almost given up hope that she would ever be happy again. I had slowly watched my lovely, happy, lively and good humoured Mum disappear. She was often tearful and nearly always sad, and I almost dreaded going to visit her.

What a joy it is to see her now! The staff could not have been more supportive during the period it took her to settle in to her new surroundings, and what wonderful surroundings they are. The whole place is so clean and cheerful, and her room is a pleasure to be in. Her health has improved, and she is eating much better, which is hardly surprising, as the food is so good. The activities are varied and really involve the residents.

As always, it is the staff that make anywhere special. The manager has to be commended on the quality of her staff. The atmosphere that they have all collectively created here, is so warm and comforting. The moment you walk in, you are welcomed by smiling faces and a sense of joy. The staff here are so caring and show genuine love for those in their care. For the first time in years, I can relax knowing that my Mum is truly being looked after, both physically and emotionally.
I owe you all a big thank you for returning my Mum to me. Words cannot relay how much it means to me to see her smiling and happy.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 02 Nov 2015:

Thank you for the lovely comments you have made about the care and support your Mum is receiving at Abbey Park. I am so pleased to hear that your Mum's emotional and physical well being are improving and that you feel you have your Mum back. I will be sure to pass your heart warming comments onto the staff team who will be delighted to receive them.

Abbey Park has been such a breath of fresh air after having an awful experience in another residential care home in Coventry. My Nan has been a resident for just over a month now in the new residential suites and has settled in so well. It gives me great comfort to know that she is happy. I can't thank all the staff from domestics, admin, maintenance, kitchen, activities, management, Chaplain, carers and nurses enough for all the time, care, dignity, support and love that they have shown not only to my Nan but her family too. Everyone has gone above and beyond to make such a stressful move so easy and welcoming. Its such a relief to know that she is supported with all her needs not only physical but emotional too. Abbey Park has such a friendly, warm, clean and homely atmosphere from the moment you walk through the door. I would highly recommend Abbey Park.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 30 Sep 2015:

Thank you for taking the time to review the care that your Nan is receiving at Abbey Park. I am sorry that you had such a bad experience in another care home but am pleased to hear that you find everyone welcoming and helpful at here. I will be sure to pass your lovely comments onto the team who will be delighted to hear them.

My dad was diagnosed with terminal cancer and went into Abbey Park on 9th August 2011. We thought it would be a sad place, but it was warm and homely. Dad used to like looking out of the window at the chickens and rabbits and he looked forward to the tasty meals. Staff were always jovial and they became friends of my mum and dad. The carers would often bring a tasty treat for mum to eat too. The care dad received was excellent as the nursing staff were always one step ahead of the pain. Most importantly as a family we were able to stay with dad all day and night until dad died. Thank you to everyone at Abbey park.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was admitted to Abbey Park in February 2013 on being transferred from a hospice. At the time she was very reluctant and unhappy about the move but the welcome and care she received won her over very quickly. The people who welcomed her were wonderful towards her and she soon realized that she was in the right place for her and settled in. Everyone from the carers and nurses to management, maintenance men, cooks volunteers and the chaplain pitched in to help her. She died in 2013 as comfortable and cared for as we could have wished.

Abbey Park's care continues for me since my wife's death, which it does for relatives. This is through such things as a memorial service. Invitations to special events such as the establishment of a memorial garden, as well as others for instance Christmas and Easter. I have been welcomed to visit the home from time to time, which I do, to maintain contact with members of staff and the chaplain. All this has helped me to deal with my bereavement.

How likely would you be to recommend Abbey Park Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tina Thompson, Home Manager at Abbey Park Nursing Home responded to this review on 24 Jul 2015:

Thank you for taking the time to write such a wonderful review about the care and support your wife received at Abbey Park. It is lovely to hear that you are able to maintain contact with the home and that our commemorative services and visits have brought some comfort as you live through your bereavement.

As you clearly point out, it is the whole team that deliver the care and support in a care home and I feel sure they will all be delighted with your kind comments.

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