Brandon House Care Home

140 Old Church Road, Bell Green, Coventry CV6 7ED

Brandon House Care Home, Coventry, West Midlands
Brandon House Care Home, Coventry, West Midlands
Brandon House Care Home, Coventry, West Midlands

Brandon House Care Home is located in a beautiful part of the West Midlands, a large specially converted 35 bedded property offering dementia and nursing care.

At Brandon House, residents have a choice of lounge areas with scenic views of gardens which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms decorated in keeping with the character of the house; some rooms also have views across the garden.

Chefs at Brandon House pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sheryl Davis (Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 35 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, Shona

Single Rooms: 35

Rooms with ensuite WC: 35

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Brandon House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.5 Brandon House Care Home has a Review Score of 8.5 (8.485)

The Review Score of 8.5 (maximum of 10) for Brandon House Care Home is based on 6 Review/Recommendations in the last 2 years. This Review Score of 8.485 is made up of a Quality Score of 4.542 Points (maximum of 5) relating to the rating and a Quantity Score of 3.943 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.485 for Brandon House Care Home is based on 6 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.542 for Brandon House Care Home is calculated as follows: ( (41 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 72 Ratings = 4.542

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.943 for Brandon House Care Home is calculated as follows:

      1. 6 Positive Reviews = 3

      2. 0.1 x 6 Positive Reviews = 0.600

      3. (6 Positive Reviews ÷ 35 Registered Beds) x 2 = 0.343

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Brandon House Care Home?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brandon House Care Home

  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 4 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Brandon House is a small, compact care home and as such, residents are more likely to get care on a personal or one to one basis than might otherwise be expected.

During early 2016, the home has had significant refurbishments to upgrade the general d├ęcor and facilities in community areas, including the gardens, to a high standard befitting the level of care given.

All staff, from management and admin to carers and nurses, from kitchen and laundry to cleaners and maintenance interact and fraternize with residents as the need or opportunity arises.

For those able to take part, there are wide and varied activities, entertainment and outings organised during the year.

My wife has been at Brandon for 4 years and is always treated with dignity and respect. I have every confidence in the caring capabilities, skills and professionalism of the vast majority of staff providing the service and in the management to ensure the caring standards remain high.

How likely would you be to recommend Brandon House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My wife who is at the late stage of dementia and since her admission to Brandon House, has received dignified care and attention, which could only be provided by staff that have been trained to a high standard. Any request or task never seems a problem, noticeable by the pleasant attitude in all the care given. I visit my wife on a regular basis and have always been treated with courtesy and respect, this with the excellent way my wife is cared for enables me to return home relaxed and content that all is being done to make her comfortable. My sincere thanks to all concerned at this first class nursing home.

How likely would you be to recommend Brandon House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have attended a number of events at Brandon House. Today (19/6/15) I attended an open day at the home which was dedicated to the 1950's, a singer entertained the residents and visitors. The staff dressed up in 50's gear and threw themselves wholeheartedly into the spirit. The local school sent a group of children to visit the home and they did activities in the garden. I know my mum enjoyed the interaction, her feet were tapping as the singer performed. A fantastic day, I can't wait for the next one and I will persuaded other members of the family to attend.

How likely would you be to recommend Brandon House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since moving to Brandon House I have seen a noticeable improvement in my dad's physical and mental health. He is calm and relaxed and more coherent than he has been for a long time. He is always clean and tidy and on the occasions I have been present at meal times the amount and variety of the meals has always been excellent. The staff are lovely and I'm very happy.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are mostly very good, some are excellent patient and conscientious. They are smart and professional. Safety and security of the building is good. Nice gardens activities co-ordinator tries hard to make events and activities varied and interesting. The building is quite old but pleasantly decorated. family and friends welcome to visit most reasonable hours. Most care needs are met. Own mini bus for occasional outings.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff have been extremely accommodating in letting me continue to help care for my husband. The residents individual needs are taken into account and the staff do their upmost to fulfil their preferences. The care home is always clean and smells lovely. The staff are warm and friendly which makes me feel welcome.

How likely would you be to recommend Brandon House Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Brandon House Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brandon House Care Home