Hampton Grange, Hereford, Herefordshire
Hampton Grange, Hereford, Herefordshire
Hampton Grange, Hereford, Herefordshire

Hampton Grange Nursing Home employs a qualified team of carers able to assist with a wide range of healthcare issues, alongside an enjoyable programme of social activities, and access to therapies.

The team are committed to efficient and compassionate care, without forgetting the importance of a homely environment and friendly approach.

Hot and nutritious meals are served daily, with residents able to choose whether to socialise or eat in private. The in house chef uses local ingredients wherever possible and any special dietary needs or preferences can be easily catered for.

Group: Rotherwood Group

Person in charge: Nicky Shaw (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 7

Rooms with ensuite WC: 9

Facilities & Services: Palliative Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time. If you wish to have a personally conducted tour of the Home with the Manager, it is advisable to ring ahead and make an appointment. However, this is not essential as there will always be somebody available to show you around.

Parking:

There is plenty of off-road parking on site.

Latest CQC* Report on Hampton Grange: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 10 (9.989)

The Review Score of 10 (maximum of 10) for Hampton Grange is based on 22 Review/Recommendations in the last 2 years. This Review Score of 9.989 is made up of a Quality Score of 4.989 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.989 for Hampton Grange is based on 22 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.989 for Hampton Grange is calculated as follows: ( (260 Excellents x 5) + (3 Goods x 4) ) ÷ 263 Ratings = 4.989

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Hampton Grange is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 42 Registered Beds) x 2 = 1.048 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My Mum was there until she passed away, the staff were brilliant and very professional, could not thank them enough for what they done for my Mum in her last days there.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy we found this home. My father is very happy here and I know that when I'm not here he is always very well taken care of. I have always found the carers polite and friendly of my father, he says how nice they are.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very nice to my husband and the home is lovely. His room is always clean and tidy. The food is high quality and there is always a good choice. He is well looked after.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit every week and always find the staff to be very caring. The building is lovely and always very clean and I like the bedrooms. I would recommend Hampton Grange to anyone.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The location of the home is brilliant with very special views. The staff do a terrific job, they are friendly and very caring. The management are very friendly.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Grandfather is very happy at Hampton and whenever we visit we are always made to feel very welcome. We also feel that we are involved in his care and any questions we have are always answered very quickly. It was hard for my grandfather to go into care but he couldn't be happier. He is getting a level of care that we simply couldn't offer him at home and he is improving all the time. Thank you to everyone at Hampton.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very caring and nice. The homes is very clean and I am always made to feel welcome. The staff are very attentive.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We would like to personally thank you for the lovely bird table outside my husbands bedroom and remembering he enjoys to listen to Glen Miller music. We really appreciated the tranquillity of the aromatherapy visits to help him relax.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife's care is excellent. I am able to eat with my wife daily. The food is varied, seasonal and always tasty and well presented. There is a varied range of activities for daily living. I personally have received complimentary therapy treatments as part of the support to families. I cannot fault the service. First class. Thank you.

How likely would you be to recommend Hampton Grange? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During my regular visits the resident at Hampton Grange Nursing Home are well cared for, happy and content, the staff are always attentive and compassionate.

How likely would you be to recommend Hampton Grange? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hampton Grange is excellent and I would recommend it to anyone. The staff are friendly and caring and I always feel well looked after when I visit. The atmosphere is calm and caring and everyone seems very happy.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are nice and always helpful. The food is always nice and the rooms are always tidy. I can feel relaxed knowing my father is safe and that he's being well looked after. I like that I can visit whenever I like.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I used to visit my wife every day at Hampton grange and visited for 7 years. Over this time I felt like I became part of the team and I always felt apart of my wife's care. They are so accommodating and friendly. I am so grateful to every one at Hampton grange. I cannot recommend them highly enough.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here, my daughter visits every day. If there's anything I want I know I can ask, nothing is too much trouble.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has a pleasant atmosphere, the staff are very polite and approachable. The view is stunning and the patio is fantastic. The residents are looked after very well and I would definitely recommend Hampton Grange.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is always kept to a very high standard and the staff are very patient with my friend and deliver excellent care. I am always made to feel welcome whenever I visit and nothing is too much trouble.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just like a 5 star hotel. Caring and kind. Nothing too much trouble. Wish I could stay there myself!

How likely would you be to recommend Hampton Grange? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was pleased with the overall patience and care given to my grandmother during her recent stay. The attention to detail and overall facilities within Hampton Grange could not be faulted!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandfather was cared for in an extremely professional manner. Staff were warm, friendly and always available for a chat to discuss my grandfathers needs/health.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent

How likely would you be to recommend Hampton Grange? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been here for 7 years. The standard of care and hospitality is second to none.
Thank you for mum's special birthday party.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The nursing home is excellently managed, very clean, the food is very tasty and well presented. The recent renovations are excellent. The conservatory is light and comfortable. The grounds are very impressive. Samantha Simcock always goes the extra mile and makes my visits lovely and special for the time with my wife.

How likely would you be to recommend Hampton Grange? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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Awards / Recognitions

February 2016

Job Vacancies

There are no jobs posted yet for Hampton Grange

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hampton Grange