Lynhales Hall Nursing Home, Kington, Herefordshire
Lynhales Hall Nursing Home, Kington, Herefordshire
Lynhales Hall Nursing Home, Kington, Herefordshire

Lynhales Hall Nursing Home is a refurbished property with a Georgian history that is fully staffed and equipped to offer skilled patient care.

A personalised approach is taken from a team who are highly-trained and dedicated to providing excellent care. Residents are able to take part in a range of activities and enjoy nutritious meals from the home's own kitchens.

The home's grounds are especially suited to wildlife lovers, an excellent place to relax and unwind, enjoy the scenic views while also being known for a great variety of wildflowers, thanks to one of its former owner's obsessions.

Group: Rotherwood Group

Person in charge: Rhodora Cunanan (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 73 residents

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 57

Shared Rooms: 8

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors are welcome at any time. If you wish to have a personally conducted tour of the home with the Manager, it is advisable to ring ahead and make an appointment. However, this is not essential - there will always be somebody available to show you around.

Parking:

Lynhales Hall is set in its own grounds, with plenty of parking at both front and rear of the building.

Latest CQC* Report on Lynhales Hall Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.468)

The Review Score of 9.5 (maximum of 10) for Lynhales Hall Nursing Home is based on 21 Review/Recommendations in the last 2 years. This Review Score of 9.468 is made up of a Quality Score of 4.893 Points (maximum of 5) relating to the rating and a Quantity Score of 4.575 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.468 for Lynhales Hall Nursing Home is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.893 for Lynhales Hall Nursing Home is calculated as follows: ( (226 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 252 Ratings = 4.893

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.575 for Lynhales Hall Nursing Home is calculated as follows:

      1. 21 Positive Reviews = 3

      2. 0.1 x 21 Positive Reviews = 2.100 (maximum score = 1)

      3. (21 Positive Reviews ÷ 73 Registered Beds) x 2 = 0.575

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother has received superb care during her time here. The staff are caring, friendly and treat my mother like their own family. There are many activities that keep my mum happy . Her room is nicely decorated and she loves the staff as they treat her with such dignity and care. The food is wonderful and the residents have a wide choice of meals .The menu reads like a top class restaurant! The grounds are stunning, and my mum loves watching the squirrels, birds and rabbits.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Beautiful surroundings! The home, the staff and the management are fantastic. I would recommend the home to anyone looking for care for their loved one. The location is truly special.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A really special place in a wonderful location the views and the setting are excellent. The staff are brilliant, very caring and respectful. Everyone is looked after including visitors. I'm very pleased with the service and would recommend it.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We all think the home is very good. It's friendly and everyone is well looked after. The staff are brilliant, they're always happy to help. The bedrooms are lovely, they're warm and spacious. Its always clean and tidy and there are never any smells. For all these reasons I would never hesitate to recommend this home.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend this care home to anyone! The staff are lovely, manager was very friendly and approachable. The care home is clean and the food is at highly quality.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My niece has over the past 5 years had the most horrendous placements in 23 assorted Mental Health institutions throughout the country. Every medication known to man was prescribed to "keep her quiet and calm" . This was suppressing the problem, not helping her through. Being continually drugged up and in a world of her own had its consequences, ongoing residential placements! . Some of these establishments, which were privately run, were a disgrace. There was no compassion, kindness, patience, or even any caring aspect. Staff literally had no interest in their work or their patient/resident.

Often being left alone very frightened and needing just a little kindness shown, a drastic deterioration took place time and time again. Her hair was unkempt and her general appearance scruffy, everything screamed of neglect. No one anywhere cared or wanted to help. Lies were spread around, incorrect reports and incorrect diagnosis forwarded to new placements; no one would take responsibility or listen to us her family as to how patients with Mental Health issues are being treated.

How can this be in our Society today? On one occasion I said to a senior Doctor "She would have better treatment in prison" I was told "Yes, she would". What an admission, but we know so, so true.

Much to our horror the next placement was to be into a Nursing home with very old people. How could they even suggest this? This would be yet another disaster. She was only 54, to be among old people - no, no no.

But.... We will always Thank God for this recent placement! At Lynhales the staff are caring, (and show that they care) they are compassionate, patient, kind, committed and dedicated. They understand what's going on and they want to help.

They know everyone by name in the centre and acknowledge each resident and visitor in the corridor; making each one feel special and important: each one an individual. Something so trivial as an "hello" means so much to these loved ones; reaching out their hand to them, or just a touch on the shoulder reassuring them. These carers use their common sense, their initiative, they certainly go beyond the call of duty. Plus so much 'involvement and participation' for the family. My niece went from being bedridden, incontinent, not bathing, not talking, being spoon fed to such an improvement, it was unbelievable. She is able to take herself to the toilet, sit at the dining table for meals with other residents, using a knife and fork. Having a bath/shower. Walking down the mile long drive on a daily basis. Phoning her family regularly, knitting, doing jigsaw puzzles and crafts and watching television! I could go on and on, so much progress.

Yes she still has a long, long way to go, but we no longer have to worry about her, wonder what she is going through, or happening to her. We have the reassurance that she is well cared for.
She has been transformed from a zombie to someone who has some quality of life. She feels loved and cared for, and knows the staff have her best interests at heart. Even visitors are treated with respect and courtesy: a friendly chat and a 'cuppa`!!! We are kept informed of all eventualities and asked for our suggestions and ideas.

I certainly would never have expected such results in a "Nursing Home", but it is all down to the individuals; the management, and the staff, who have obviously been highly trained, and carry out their work in a highly dedicated and professional manner and look after their clients with a passion.

This is a Care Home that is worthy of high praise, because they achieve results for the `very important`people in their care.
This is how it should be done, why is not so in so many places?.

Thank you all at Lynhales: You are a credit to society!!!!

We cannot thank you enough.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband was placed in the nursing home in April 2014. He settled in straight away and was lovingly cared for from day one. He loves walking and as there is plenty of space in the lounges and corridors, he is happy. He suffers with sever dementia but I know he is very well monitored and cared for. The dining room is light and airy, the food is excellent. He always looks clean and tidy. The staff are all very caring, always calling him by his name and all are very friendly to me and they also call me by my name. I am very happy to know that he is happy there.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I went to visit my friend and the staff were very attentive. The premises is fresh and clean and decorated to a high standard. My friend is always looked after by the very kind staff.

How likely would you be to recommend Lynhales Hall Nursing Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother moved to Lynhales after 5 months in hospital. I have been so impressed by the care, concern, expertise and kindness shown to him during this time he still has dementia but the calm and lovely environment suits him and he looks much better. Thank you all. God bless.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff. Beautiful place to live in. Beautiful rooms. Lovely food. Meeting people's needs. Interesting activities.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only been here a few months, but the staff have been very helpful to all her needs.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother is very happy and beautifully looked after. I bring my father to visit her and he is treated extremely well too, tea and coffee on a lovely tray etc. The staff all know my mother well and she adores them, they also know me well and we speak often, when there are lovely things to say as well as practical, so I am still involved in mum's life. My father has realised that mum is now happy and content, which has really improved his life too.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We as a family think Tom is in a warm friendly home, and is happy and contented and well looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom's life has been turned around after arriving at Lynhales. When he was at home he was unable to care for himself, and his health deteriorated. He is now happy, warm, and well fed.
The staff are wonderful and provide there love and security Tom needs.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister has been at Lynhales Hall for approximately 10 months. At first she was in the main house but she found it quite confusing there. However since she has been in the John Sperry Unit she is much more settled and the staff in both units have always been fantastic. Their care and patience are always marvelous, I appreciate that my sister can be difficult but the staff are always sympathetic and understanding. My visits to Lynhale have been made pleasurable by the staff. I do not know if my sister appreciates the marvelous facilities and surroundings but other members of her family certainly do.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Aunt was at Lynehales for just a very short time unfortunately, but during that time I found the care my Aunt received was good and the staff are very caring towards her and also her family which was most comforting. I would have no problem in recommending Lynehales.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has been very well looked after during his time at Lynhales (four months). The staff are brilliant and I couldn't wish for a better place for him to be looked after.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lynhales Hall is a superb nursing home. All residents treated with respect./ Care standards in this home are exemplary. As a family we are more than happy with the care of our relative (my wife) receives. We could not wish for nicer, friendlier, caring member of staff. Eveyone is always so happy to help.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father has been a resident at Lynhales for the past six months. In my opinion he is being looked after incredibly well. He is treated well, the food is excellent and the staff are supportive and friendly. His personal hygiene is very well attended too, in fact, on the whole, his needs are met very well. It is always a worry when a loved one needs to be in full time care and I did look at other residential homes because it is so important to try and get it right for them. Lynhales really helped me and my Father with this transition and I cannot thank you enough.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend Lynhales to everyone, quality of care is very good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would thoroughly recommend Lynhales for all the care, kindness and everything that is done to make relative comfortable.

How likely would you be to recommend Lynhales Hall Nursing Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Lynhales Hall Nursing Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Lynhales Hall Nursing Home

Job Vacancies

There are no jobs posted yet for Lynhales Hall Nursing Home

Staff Profiles

No image found

Vicky Wheeler

Job Title: Administrator

Joined: 2012

Description:

Vicky started at Lynhales on 03/12/2012 as the Administrator, having only recently moved back to the area after travelling. She had spent a while in Fuerteventura running her own bar and restaurant.

Her background:

She is an energetic professional, and self-motivated team leader. Within this challenging position she can really utilise her existing commercial skills and experiences while also acquiring new skills, she's ambitious, trustworthy, reliable and outgoing, with good all round interpersonal skills.

Vicky constantly strives to go the extra mile to achieve what is expected and this is a must within the care sector.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lynhales Hall Nursing Home