Grosvenor House

Aqueduct Lane, Coopers Hill, Barnt Green, Birmingham B48 7BS

Grosvenor House, Birmingham, Worcestershire
Grosvenor House, Birmingham, Worcestershire
Grosvenor House, Birmingham, Worcestershire

Grosvenor House is one of two care homes based around the Bromsgrove and Barnt Green areas, that are owned by Spring View Care, a family oriented care provider well respected in the local area for offering a personalised and compassionate level of care.

Grosvenor House is dedicated towards caring for those in need of nursing, respite or rehabilitation, giving access to a safe and comfortable short or long-term stay with care experts on hand for any complications.

Alvechurch village is itself a peaceful location where those who feel fit and able enough to get outside can have access to the local community and any amenities on offer.

Group: Spring View Care Ltd

Person in charge: Mercy Johnson (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 25 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 60+.

Single Rooms: 19

Shared Rooms: 3

Rooms with ensuite WC: 16

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Grosvenor House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.8 (9.789)

The Review Score of 9.8 (maximum of 10) for Grosvenor House is based on 51 Review/Recommendations in the last 2 years. This Review Score of 9.789 is made up of a Quality Score of 4.789 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.789 for Grosvenor House is based on 51 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.789 for Grosvenor House is calculated as follows: ( (487 Excellents x 5) + (112 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 607 Ratings = 4.789

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Grosvenor House is calculated as follows:

      1. 51 Positive Reviews = 3

      2. 0.1 x 51 Positive Reviews = 5.100 (maximum score = 1)

      3. (51 Positive Reviews ÷ 25 Registered Beds) x 2 = 4.080 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


At a very challenging time having mum put into care, the staff have made it a very good experience for mum and the whole family. Mums general wellbeing has improved immensely since being cared for by all the staff at Grosvenor House. We as a family have always been made very welcome at any time and are always available to talk to. We could not wish for mum to be in a better place.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Grosvenor House mid December 2015. Sadly she has recently passed away but the few weeks she lived at Grosvenor House she was happy and treated with love, respect and dignity. The staff cared and loved her until the end and ensured she was comfortable in her last hours. Thank you to everyone we couldn't have asked for more.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Finding a suitable home is difficult and partly luck. First impressions of Grosvenor was of a well run and maintained facility. All the staff wore smart uniforms and there was a general atmosphere of contentment. I was met by a lady who immediately established a welcome feeling of rapport. I was left alone in the lounge where I spoke to several residents having an art lesson. They were all most complimentary about their care and all gave me the impression of being well stimulated. The nursing care, what I have seen has been of an exemplary standard. Absolutely nothing is too much trouble for visitors and residents alike. Every person is treated individually. I feel so lucky that my relative can finish her days in such a wonderful atmosphere.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the home to be very well run. The staff are very professional and friendly. My family and I are always made to feel welcome no matter what time we arrive. The staff work really hard to try and treat residents as individuals with their own needs. Well done.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mothers been in Grosvenor House since my father died 18 months ago. I find the care and support given to my mother is excellent. Nothing is too much trouble and myself and husband are always made to feel very welcome. We can also visit at any time which I find very good. The activities provided are very good and they try to get my mother involved. Food always looks very nice.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is so thoughtful and caring. The home is clean and well organised. Care is given to every aspect of the residents life from excellent nursing to interests and entertainment. All done in a very caring, thoughtful way.
I have observed the staff in all situations with people varying physical problems and dispositions and each one has been very patient with them throughout.
I highly recommend this home and it really is a home to anyone.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would highly recommend Grosvenor House, both staff and management were extremely helpful with my mother-in-law and our family. Food is excellent. Cleanliness is up to a very high standard.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a home from home, perfectly satisfied. The food is good, nice atmosphere here, all the staff are good.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very helpful, pleasant environment, extremely pleased with how my uncle has settled in and has been supported.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first day we have all been welcomed and made to feel at home. Our mother is having the best care that she could possibly get from all the staff at Grosvenor House. We are updated daily and have seen a big improvement in mums condition since being admitted. We could not be happier with the care she is receiving.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff polite and cheerful. Place clean. Mom kept very clean. She seems very happy here.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always ready to help even the visitors. First class service.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister in law has been a resident at Grosvenor House for at least 3 years. I visit as often as I can and have always been impressed at the standard of care to all the residents. They organise lots of events and the owners are always attend. The staff are always attentive, hard working, nothing is to much trouble. Food, from what I have seen looks very appetising which encourages residents to eat.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father came to live at Grosvenor House for end of life care, so some aspects of life there were not applicable to him. The staff were very attentive without being intrusive, enabling him to pass the last weeks of his life peacefully and as comfortably as possible. A high level of support was offered to us, his family, at such a difficult time. My mother has said that she would be very happy to live at Grosvenor House should the need for assisted living arise.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The home is very good, it has all the facilities one could wish for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it because it is very nice, plenty of food, it is very homely.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a lovely home. I will recommend to others. Getting good care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very good, made very welcome when I have settled in, very easy and more than pleased.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has not been a resident for long. The house is lovely . I find the staff always helpful and make time to visit and chat.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Pleasant and friendly staff. Food excellent.
Would recommend to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since my aunt came to Grosvenor House she has improved in all respects. She is very happy with her accommodation and the care she has been given. The food is excellent and the staff caring and happy.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are warm and welcoming.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Grosvenor is always clean and dad is never dirty. He is comfortable and all staff are very friendly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I think that my room is excellent and as I spend the majority of my time in the room I see the staff all the time its excellent.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My sister in law has spent the last five weeks at Grosvenor House, this was her first time away from home, and when she arrived from hospital she was physically very weak and mentally confused and disturbed, her first night was quite traumatic for her. The next day after being helped by staff to wash and dress and wheeled to the lounge for breakfast she was feeling a little better. The physiotherapist encouraged the group to join in word games and skittles from their wheelchairs, this gives them physical and mental co-ordination and focus (brilliant) I would readily recommend Grosvenor care home.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Highly recommended very caring staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been well looked after at Grosvenor House. He is happy, healthy and well cared for. He interacts well with the staff who look after him.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We've been visiting Grosvenor House for five years, It is wonderful, the staff are kind and thoughtful and the residents dealt with in a warm, friendly & dignified manor. The building is in a lovely spot with beautiful gardens, is decorated to a high standard. Having visited other care homes with my Father-in-law; this is the best. For example; the home smells nice, there aren't alarms going off all the time and the food looks wonderful! We will book in ourselves.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Facilities are outstanding at the home. It is very clean, the laundry and food are excellent. Lots of choice here and everyone including visitors are made to feel very welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Living here is like staying in a first class hotel! I'm very happy. Always lots to do with the wonderful activities lady.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff always welcoming and care for the residents - personally my father is looked after, kept safe, warm, well fed and there is always a general feeling of peace. Having experienced other homes this is definitely a home that understands the family's heartache at the situation.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My husband a resident of the above is very settled very content kept clean and well fed. All the staff so caring and nothing is too much trouble. I to have been kindly treated as a visitor and contact by telephone.

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

The staff of Grosvenor House are so kind, caring and patient. Though my mother is now mainly confined to be still all her needs are catered for. Furthermore the staff have always been kind, caring and supportive to me. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Good choice of meals each day, good variety of activities to include everyone and the care is of a high standard. I have great relationships with everyone in the home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has been a resident at Grosvenor House Nursing Home for over three years. He receives great care from a friendly team of staff, he has his own self contained room with a patio so he can sit out and enjoy the wide variety of birds. The owners are very involved in the day to day running of the home and spend time talking to my husband and involving him in any changes that they are planning. I work full time and never have to worry about my husband as I know he is getting great care.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very happy for my husband to be at Grosvenor House and looked after by the caring and attentive staff. It gives me peace of mind to know he is there.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I chose this home for my friend as she had no close family. She is very happy to be there. The residents feel it is their home and are involved in making decisions and the various parties that take place. My friend feels very safe and know that the staff will deal with anything she needs help with. The food is of a high standard and the cook knows what the residents enjoy. I am very impressed with the staff and the way the home is managed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the home and would happily recommend this home to anyone looking for somewhere to have their elderly relative places happily.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peace of mind

My father moved to Grosvenor house in October from assisted living accommodation. I have been so impressed with the level of care and attention he has received which has been very much specific to his own needs. I cannot fault the carers and management staff. Communication has been excellent. There is a friendly happy feeling whenever I visit Dad and everyone seems genuinely concerned for his well being. It has been a huge weight off my mind as I had worried the move would unsettle him, I only wish I had done it sooner. The activities coordinator is a huge asset to the team and is a really bubbly character who seems to bring out the best in everyone.

How likely would you be to recommend Grosvenor House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My nan joined the home after breaking her hip. She was previously in a dementia home. Her health had deteriorated immensely prior to her move. The home have looked after her well with one to one care and recently she even took her first steps in 6 months. The team are wonderful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-Law Jeanne has settled very well at Grosvenor House after a very long stay in hospital which left her without a hip and in a wheelchair. Grosvenor House gives a real homely feel with lots of fun and laughter with constant activities. Apart from being in a wheelchair at 92 Jeanne is back to her normal self.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We are very pleased with the level of care dad has received so far. He has made massive progress, thanks to nursing care and carers go out of their way for him. Staff always make us feel very welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here now for about 3 years, I couldn't think of a better place for her to be at. The care my mother has had is first class, the staff here are very loving, very caring in every way possible. If any problems arise they always hone me at once. My main concern was would my mother be happy my doubts never came back she fitted in straight away. They even arranged for my mother to attend her daughters funeral and the family will always thank them for being so kind to mom at a very sad time.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for the past eight years and despite being unable to walk or talk she continues to enjoy life thanks to the excellent care and support provided by all the staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would highly recommend Grosvenor House. The level of care Nan receives is second to none. The day to day activities are great for everyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally, whilst mom has been in the care of Grosvenor House we have always found her to be happy and content and we know that her personal care and attention has been excellent. On a few occasions we have noticed the carers being under pressure due to apparent shortage in staff but are not aware of this affecting Moms well being overall I find Grosvenor House to be very welcoming clean and well organised home, Excellent, caring and helpful staff.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mom has been there for 3 years and I find the activities are good, plus they look after her very well. Food and everything else is excellent. Facilities are very good etc.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother loves the staff and I always find them attentive, helpful and very welcoming. I would recommend Grosvenor House for your loved ones as it has a family feeling. Warm, inclusive and caring. In the new, single story extension the rooms are light and airy with access to a small, outside patio.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have lived here for 8 months and feel I have been cared for in every way. I have been encouraged to do things for myself and, as a result, my mobility has improved considerably. The staff are cheerful but conscientious, and I would recommend the home to anyone considering life in a home. I know I am in the best place for me and friends have agreed with me.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here over a year now and I would recommend this home as a caring, pleasant place to be. The management and care staff are very dedicated to their residents and do their best to make it a 'home from home' for them.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

I would highly recommend Grosvenor to people. Very happy home, my mother is very happy and the food is lovely.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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