Barchester High Habberley House Care Home

Habberley Road, Kidderminster DY11 5RJ

Barchester High Habberley House Care Home, Kidderminster, Worcestershire
Barchester High Habberley House Care Home, Kidderminster, Worcestershire
Barchester High Habberley House Care Home, Kidderminster, Worcestershire

High Habberley House makes the most of pleasant grounds and a versatile interior, a converted neo-Georgian building, to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Jane Pye (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 45 residents

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Admission Information: Over 65 Years. Ages 18+.

Languages Spoken by Staff (other than English): Bulgarian, Polish, Russian, Tagalog

Single Rooms: 37

Shared Rooms: 4

Rooms with ensuite WC: 34

Facilities & Services: Day Care • Respite Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Barchester High Habberley House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.4 Barchester High Habberley House Care Home has a Review Score of 9.4 (9.389)

The Review Score of 9.4 (maximum of 10) for Barchester High Habberley House Care Home is based on 20 Review/Recommendations in the last 2 years. This Review Score of 9.389 is made up of a Quality Score of 4.5 Points (maximum of 5) relating to the rating and a Quantity Score of 4.889 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.389 for Barchester High Habberley House Care Home is based on 20 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.5 for Barchester High Habberley House Care Home is calculated as follows: ( (132 Excellents x 5) + (87 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 234 Ratings = 4.5

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.889 for Barchester High Habberley House Care Home is calculated as follows:

      1. 20 Positive Reviews = 3

      2. 0.1 x 20 Positive Reviews = 2.000 (maximum score = 1)

      3. (20 Positive Reviews ÷ 45 Registered Beds) x 2 = 0.889

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Barchester High Habberley House Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester High Habberley House Care Home

  • Resident / Service User
    7
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Father of Resident/Service User
    1
  • more

The staff are always polite when visiting my dad they do try and make you welcome. The food always looks and smells nice. They seem to keep residents together to help them mix with other residents. On the 17th September they had a party for one of the residents Birthday they put on cheese and crackers for residents and visitors, it was very nice to see them altogether enjoying their evening.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally very happy, staff are great and very helpful. Only one thing lets High Habberley down in my aunts eyes and that's the food! But staff always step in and finds her something to eat that she likes. Had cheese and wine evening in September very enjoyable, staff and residents enjoyed it.

How likely would you be to recommend Barchester High Habberley House Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Lovely friendly home and residents. Treated really well. Spotlessly clean. Your loved one is cared for as you would yourself.

How likely would you be to recommend Barchester High Habberley House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sara Morrissey, General Manager at Barchester High Habberley House Care Home responded to this review on 22 Sep 2015:

The team works extremely hard and it is lovely to get such positive comments from relatives. It really gives the team a well deserved boost. Thank you so much SM

High Habberley offers both daily activities and additional options such as shopping, outdoor events and occasional day trips. The house is decorated to a high standard and is always clean throughout. The staff are responsive, well informed and effective at all levels. High Habberley continues to prove itself as ' a cut above'.

How likely would you be to recommend Barchester High Habberley House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I cannot praise the staff highly enough for the care extended to my brother-in-law in his final days. They offered to take care of him instead of returning him to hospital which would have been the easy option. As a family we were treated to the greatest kindness and always asked what our wishes were. Staff were looking in on him regularly and giving him drinks and turning him where necessary, nothing seemed to be too much trouble. It is a loving and caring environment for residents.

How likely would you be to recommend Barchester High Habberley House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is great and I feel happy.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I find the home quiet and safe, well looked after by the staff.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Good

Safety / Security: Good

Rooms: Good

Very friendly staff who always help within 5 mins of being asked or called upon. The room my father has is to a good standard, and when we asked to get my father moved, he was within a week.

How likely would you be to recommend Barchester High Habberley House Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My husband uses High Habberley for respite and has done for five years. The staff and management are very good at what they do. I would not take my husband anywhere else. I would highly recommend it to anyone.

How likely would you be to recommend Barchester High Habberley House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is nice when they have games.

How likely would you be to recommend Barchester High Habberley House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been made very comfortable when visiting my mother. Mam settled very well from her first day of being there. I have recommended to friends about how lovely and homely it is.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our first experience of a care home - mother straight from hospital with her leg in a cast. All very scary and painful. The staff were so kind to her, and the nursing care excellent. That was 1810/2013.
My mother has settled but of course would rather be at home. I visit daily and all the staff know me well. Lovely and always caring.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has been a resident at the above home since 2013. I am very pleased with the care she has received while staying there. It is set in lovely grounds which she is able to enjoy during the warmer months. The staff there are friendly and professional and always make you feel welcome when visiting. There are very good facilities there, such as hairdressing. They have regular activities to pass the day, such as games, music and shows. There are different rooms that my mother can sit in depending on what mood she is in (e.g a quiet room, tv room, activity room) All in all and after initially visiting several homes. I am very pleased that we chose High Habberley House and my mother is very happy there.

How likely would you be to recommend Barchester High Habberley House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The nurses and carers at High Habberley have cared for my mum during a very difficult time, having helped her become more sociable with others and helping her get well again.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is looked after properly.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife has been a resident for 12 months. She/I appreciate the care and attention provided. We find the staff cooperative and helpful.

No Average Rating is available*

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I am very happy in my new home and very well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I moved in with my husband who has now sadly passed away whilst here my husband was very well looked after and I am still very happy in my home and well looked after.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very good home for services and safety.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am very happy in my home and well looked after.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

Job Vacancies

Staff Profiles

Sara

Sara Morrisey

Job Title: General Manager

Description:

Hi and welcome to High Habberley House! I started my career in care as most people do - on the bottom rung of the ladder as a Care Assistant. It wasn't long however before I realised providing care services to vulnerable people was my passion and I soon started to understand where my career was headed. I worked my way up through various positions in the care industry and pursued a nursing qualification whilst doing this.

In 2000, I obtained my Learning Disabilities Nursing Qualification (RNLD). I also hold a teaching qualification.

I have managed care homes in various settings for a number of years now and bring with me a true passion for ensuring the highest quality care delivery through a person centred approach. My team will be supported to perform their roles each day with a programme of continuous training and development. For those who wish to progress, the Barchester Business School is available to pursue their chosen qualifications. I am also a keen beleiver in an open door policy, ensuring that my team understand they can approach me at any time should they need to chat about anything at all.

This applies to the residents and the families of our residents also. I encourage a healthy environment where feedback and open discussions are paramount in enabling us to continually improve the already high standards we aim to attain.

Outside of work my time is occupied by my family and my 4 year old West Highland Terrier called Beau... he will become a regular visitor to the home also!

Do feel free to browse our web pages but there is no better way to get to know more about us, than to pop in for a coffee and a chat. A warm welcome will always await you at High Habberley House and I look forward to meeting you very soon!

Donna

Donna Reeves

Job Title: Head Housekeeper

Description:

Donna and her team work hard to ensure the home maintains a high standard in both laundry and cleaning. Donna and her team are regulalrly joined by residents who are always keen to assist with daily domestic tasks, be it be folding, laundry or polishing.

Sarah

Sarah Finch

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester High Habberley House Care Home