Barchester Hollyfields Care Home

Habberley Road, Kidderminster DY11 5RJ

Barchester Hollyfields Care Home, Kidderminster, Worcestershire
Barchester Hollyfields Care Home, Kidderminster, Worcestershire
Barchester Hollyfields Care Home, Kidderminster, Worcestershire

Barchester Hollyfields Care Home is set overlooking Habberley Valley in the Wyre Forest District.

Its' picturesque views coupled with its' accessibility to nearby Bewdley Town Centre and Kidderminster make it a perfect location.

Hollyfields provide first-class 24-hour nursing and residential care for varied needs including all forms of dementia, mental health, physical and learning disabilities. Younger adults are also catered for.

The Home Manager was shortlisted in 2014 in the Great West Midlands Care Awards in the Dementia Care Manager of the Year category and reached the finals along with her Activity Coodinator who also made the finals in the Activity Coordinator of the Year category.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and in organising meaningful activities for residents.

Hollyfields can assist with a wide range of needs so please do call if you are unsure whether the home is suitable, or alternatively, drop in! A warm welcome will always await you.

Group: Barchester Healthcare Ltd

Person in charge: Jane Pye (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 41 residents

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Full needs assessment prior to admission. Ages 55+.

Languages Spoken by Staff (other than English): Patois; Patwa; Patwah, French

Single Rooms: 31

Shared Rooms: 5

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time. To meet the Manager it is advisable to make an appointment.

Parking:

On site parking available

Latest CQC* Report on Barchester Hollyfields Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.7 Barchester Hollyfields Care Home has a Review Score of 9.7 (9.692)

The Review Score of 9.7 (maximum of 10) for Barchester Hollyfields Care Home is based on 32 Review/Recommendations in the last 2 years. This Review Score of 9.692 is made up of a Quality Score of 4.692 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.692 for Barchester Hollyfields Care Home is based on 32 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.692 for Barchester Hollyfields Care Home is calculated as follows: ( (269 Excellents x 5) + (105 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 380 Ratings = 4.692

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Barchester Hollyfields Care Home is calculated as follows:

      1. 32 Positive Reviews = 3

      2. 0.1 x 32 Positive Reviews = 3.200 (maximum score = 1)

      3. (32 Positive Reviews ÷ 41 Registered Beds) x 2 = 1.561 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Barchester Hollyfields Care Home?

  • Extremely LIKELY
    16
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Hollyfields Care Home

  • Resident / Service User
    11
  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Sister of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • more

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 27 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Have complete faith in all of the staff that my dad's needs are met, treated and cared for very well. Barchester Hollyfields Care Home is set in a lovely peaceful location. The home is clean and has memorabilia all around for service users to reminisce. There are activities to do every day and the food is amazing. The staff are friendly, approachable and professional.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Since my husband arrived at Hollyfields I have been extremely satisfied with the level of care and support he is being given. Staff are always helpful and courteous to me and keep me well informed. My husband has always been dressed very smart. Unfortunately he had a fall two weeks and after an operation he is being nursed in bed. Staff are very vigilant regards pressure areas etc. Before this happened he was enjoying social interaction and also trips into the garden. He has a lovely spacious room kept clean and tidy.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Always a warm welcome, when entering the home. The staff are very pleasant and helpful, if you need advice there is always one of the staff to help you. Certainly would recommend. I think they need more staff on at weekends, as carers cannot be everywhere when needed.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at the home are very friendly and welcoming. They know all our family and are very kind and caring towards my Mum. The job of the carers is very difficult at times but they are always professional and treat the residents with the maximum respect and maintain their dignity. There are plenty of activities organised for the residents and the decorations around the home change to fit the seasons.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother has been at Hollyfields Care Home for nearly 7 years and I have visited weekly at various times and on different days during that time. I have always been very satisfied with the care that she receives. The staff are extremely welcoming, friendly and helpful, both the admin staff and the carers. There is always someone to ask if we have a query about Mum's care and we feel very much included in the decisions taken relating to her care or the running of the home.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jean is settled and seem to be quite calm, clean and tidy. The staff are very pleasant and helpful.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister seems to be really settled. Eating well and calmer now. The staff are very good and happy to help Jean and us when we visit.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Residents seem very happy. There are lots of activities for residents and plenty of opportunities for relatives to attend coffee mornings and events with their relatives.
Staff are cheerful and caring. The home is clean.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hollyfields have worked wonders! After experiencing a mental health hospital for several months this had a detrimental effect on dad however, Hollyfields have turned this around. It's an open door policy and each visit all staff have been friendly and genuinely attentive, they treat dad with respect. There is a great feel to the place, home from home and a fabulous choice of meals. This is the next best thing from home and it gives the family and dad peace of mind!

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was in this home for nearly six years, and all aspects of her care were good, and provided with dignity and respect. I visited my wife most days for several hours and found the carers were most helpful and always cheerful and of good humour. The nursing staff were helpful and co-operative and went out of their way to care for my wife.

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Husband has been in Hollyfields for 3 years and right from the start he has been treated with the greatest respect. I go several times a week at different times and he is always clean and well dressed. I am kept informed if he is not too well. The health care if very good, nurses always have the time to explain things to me.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would recommend this care to any of my friends and family. Excellent care for all the residents. All staff give great care & support with dignity at all times - great activities at Christmas/ Easter. The staff always remember everyone's birthdays with a special touch - great place.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whenever I visit the atmosphere is clam and friendly. The residents seem comfortable and happy. My friend enjoys the activities which are many and varied. She loves the dog visits.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

- Staff are very attentive, friendly & happy.
- Christine, the manager, extremely helpful.
- The supervisors always updating the family.
- Food is clean, warm & tidy.
- Regularly offered drinks.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff help me with everything I need, the support me well, I like the food, especially the ice cream. They keep me busy with my work load too, life skills. I like to go out for walks in the sunshine.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Its very nice here, I like everyone, I spend a lot of time in my room but that's how I like it, I like visits from pat dog 'Nell'.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Each time we visit, we feel there is always a very nice atmosphere, the staff are always very helpful and friendly. Even the most difficult of patients are dealt with a very friendly and caring way. The menu always looks so delicious.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very friendly and helpful. Food is excellent, lots of activities. Involve the residents. Interested in what the residents want.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everyone is extremely kind and good and understanding.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I like it here, the staff are good to me. The food is nice.
I have made lots of friends.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I feel that the staff have a very good knowledge of the people they are supporting. They genuinely care about the residents. They work very hard to try and keep standards as good as they can.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Hollyfields is a very good home, my sister has been here for 4 years, and I am very happy with the service she has had plus myself.
Everyone is friendly, staff everyone. Christine is always clean and looked after.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I like being involved in the daily tasks and helping others. I collect the dirty dishes,plates and cups and take them back to the kitchen. I have lots of friends and the staff look after me.

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are good to us, they look after us when we are ill. The food is very nice but sometimes it is far too much, I like the music, singing and entertainment, I enjoy cooking food we can later eat.

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to take this opportunity to thank everyone at Hollyfields for being so kind to me. I have lived here for some times now and I really like it. I enjoy visits from Pat Dog and the Rev Jon Aston. I get to choose the food I like and I want to eat and if I don't want to come out of my room that's fine too. I do on occasion enjoy visiting the lounge for entertainment however it was nice to hear that carol singers at Christmas who came and sang outside my room.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall I am very pleased with Hollyfields, my room is lovely but does get a little too warm at times. The staff are generally very friendly. The food is very good but occasionally not to my taste but the staff are happy to make something for me that is not on the menu. I have no complaints with how clean my room is as it is cleaned every day.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad is happy here and my mum and family are always welcome. Staff are good although sometimes low on numbers but try really hard and don't stop.

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Hollyfields are genuinely caring, they are approachable and friendly.
It was nice to see that they regularly provide entertainment for the residents and also organise fundraising and awareness raising events.

I have no problem recommending this home.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

1. Great location - quiet but very near the town centre. Easy access with public transport (don't drive eg)
2. Food/drink - brilliant choice of food on the menu. Drinks always offered (incl.snacks)
3. Lovely atmosphere. Very friendly staff; very welcoming
4. Lots of activities/singing, etc
5. Room(s) spacious, nice view/very clean/tidy

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a regular visitor to Hollyfields for some time now, always a warm welcome from the staff and have seen first hand the lengths they go to to ensure all the residents are happy and well cared for. They treat the residents to activities including days out and also provide various entertainment including guest singers on afternoons throughout the year plus much more. From what I have seen personally the facilities are maintained to a high standard and the recent refurbishments at Hollyfields look fantastic. The management and admin team are friendly and always willing to help with any issues or inquiries that I've had, including all other staff members I've dealt with during visits.

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have recommended High Habberley House to friends.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Barchester Hollyfields Care Home

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Awards / Recognitions

Job Vacancies

Staff Profiles

Jane

Jane Pye

Job Title: General Manager

Description:

I am a Registered Nurse and hold a Degree In Mental Health awarded from the University of Central England. I also hold a Dementia Mapping qualification from Bradford University. I belong to MCMI since taking my management qualifications and also hold a variety of counselling qualifications. I am passionate about the care we deliver at Hollyfields and oversee the day to day running of the home ensuring we maintain the highest standards of care. I was thrilled and honoured to reach the finals in 2014 of the Great West Midlands Care Awards in the category of Dementia Care Manager of the Year.

Dawn

Dawn Williams

Job Title: RGN

Description:

Dawn has the lead role on clinical issuses raised and supports the general manager with certain aspects of running the home. Dawn leads a dedicated and loyal team of nurses and carers to ensure that only the best quality of care is delivered

Helen

Helen Clifford

Job Title: Deputy Manager

Description:

Helen’s role is to support the General Manager by maintaining the administration and financial systems within the home. She ensures all admin needs are met and she achieves a high score at internal audit, cementing the good support that she gives to her manager.

Sarah

Sarah Finch

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

Jo

Jo Fish

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

James

James Carter

Job Title: Maintenance Man

Description:

James Carter is the maintenance man who pays attention to detail and ensures the smooth maintenance of the home. James is also the homes Health and Safety Officer and in our last Inspection achieved a "good" outcome.

Donna

Donna Reeves

Job Title: House Keeper

Description:

Donna and her team work hard to ensure the home maintains a high standard in both laundry and cleaning. Donna and her team are regulalrly joined by residents who are always keen to assist with daily domestic tasks, be it be folding, laundry or polishing.

Michael

Michael Butler

Job Title: Activity Coordinator

Joined: 2007

Description:

I ensure that our residents are stimulated and lead active lives through the provision of meaningful activity and social events. I was nominated for a Dementia Award with the Worcestershire University Dementia Studies group and more recently in 2014 reached the finals of the Barchester Care Awards and the Great West Midlands Care Awards.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Hollyfields Care Home