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Barchester Hollyfields Care Home, Kidderminster, Worcestershire
Barchester Hollyfields Care Home
Barchester Hollyfields Care Home

Barchester Hollyfields Care Home is set overlooking Habberley Valley in the Wyre Forest District.

Its' picturesque views coupled with its' accessibility to nearby Bewdley Town Centre and Kidderminster make it a perfect location.

Hollyfields provide first-class 24-hour nursing and residential care for varied needs including all forms of dementia, mental health, physical and learning disabilities. Younger adults are also catered for.

The Home Manager was shortlisted in 2014 in the Great West Midlands Care Awards in the Dementia Care Manager of the Year category and reached the finals along with her Activity Coodinator who also made the finals in the Activity Coordinator of the Year category.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and in organising meaningful activities for residents.

Hollyfields can assist with a wide range of needs so please do call if you are unsure whether the home is suitable, or alternatively, drop in! A warm welcome will always await you.

Group: Barchester Healthcare Ltd

Person in charge: Jane Pye (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 41 residents

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Full needs assessment prior to admission. Ages 55+.

Languages Spoken by Staff (other than English): Patois; Patwa; Patwah, French

Single Rooms: 31

Shared Rooms: 5

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Barchester Hollyfields Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Barchester Hollyfields Care Home

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are no awards/recognitions posted yet for Barchester Hollyfields Care Home

Current Recommendations

Recommendation Score: 9.7 (9.700)

The user 'Recommendation Score' (9.7 for Barchester Hollyfields Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Barchester Hollyfields Care Home

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Philip P (Resident / Service User) assisted by M Butler [activity co ordinator] on Tuesday 31 March 2015. Review relates to March 2015.

Review of Barchester Hollyfields Care Home

- Staff are very attentive, friendly & happy. - Christine, the manager, extremely helpful. - The supervisors always updating the family. - Food is clean, warm & tidy. - Regularly offered drinks.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by Jocelyn W (Resident / Service User) on Thursday 26 March 2015. Review relates to March 2015.

Review of Barchester Hollyfields Care Home

Staff help me with everything I need, the support me well, I like the food, especially the ice cream. They keep me busy with my work load too, life skills. I like to go out for walks in the sunshine.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by Arthur R (Resident / Service User) on Thursday 26 March 2015. Review relates to March 2015.

Review of Barchester Hollyfields Care Home

Its very nice here, I like everyone, I spend a lot of time in my room but that's how I like it, I like visits from pat dog 'Nell'.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by John T (Resident / Service User) on Thursday 26 March 2015. Review relates to March 2015.

Review of Barchester Hollyfields Care Home

Each time we visit, we feel there is always a very nice atmosphere, the staff are always very helpful and friendly. Even the most difficult of patients are dealt with a very friendly and caring way. The menu always looks so delicious.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Pat & Richard S (Sister-in-law of Resident/Service User) on Thursday 26 March 2015. Review relates to March 2015.

Review of Barchester Hollyfields Care Home

Staff are very friendly and helpful. Food is excellent, lots of activities. Involve the residents. Interested in what the residents want.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by Carol H (Resident / Service User) on Wednesday 25 March 2015. Review relates to March 2015.

Review of Barchester Hollyfields Care Home

Everyone is extremely kind and good and understanding.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Catherine W (Resident / Service User) on Wednesday 18 March 2015.

Review of Barchester Hollyfields Care Home

I like it here, the staff are good to me. The food is nice. I have made lots of friends.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Hazel A (Resident / Service User) on Wednesday 18 March 2015.

Review of Barchester Hollyfields Care Home

I feel that the staff have a very good knowledge of the people they are supporting. They genuinely care about the residents. They work very hard to try and keep standards as good as they can.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Submitted by Belinda C (Friend of Resident/Service User) on Thursday 12 March 2015.

Review of Barchester Hollyfields Care Home

Hollyfields is a very good home, my sister has been here for 4 years, and I am very happy with the service she has had plus myself. Everyone is friendly, staff everyone. Christine is always clean and looked after.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Carol O (Sister of Resident/Service User) on Wednesday 4 March 2015.

Review of Barchester Hollyfields Care Home

I like being involved in the daily tasks and helping others. I collect the dirty dishes,plates and cups and take them back to the kitchen. I have lots of friends and the staff look after me.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

Submitted by James C (Resident / Service User) on Thursday 26 February 2015. Review relates to February 2015.

Review of Barchester Hollyfields Care Home

The staff are good to us, they look after us when we are ill. The food is very nice but sometimes it is far too much, I like the music, singing and entertainment, I enjoy cooking food we can later eat.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

Submitted by Isobel J (Resident / Service User) on Thursday 26 February 2015. Review relates to February 2015.

Review of Barchester Hollyfields Care Home

I would like to take this opportunity to thank everyone at Hollyfields for being so kind to me. I have lived here for some times now and I really like it. I enjoy visits from Pat Dog and the Rev Jon Aston. I get to choose the food I like and I want to eat and if I don't want to come out of my room that's fine too. I do on occasion enjoy visiting the lounge for entertainment however it was nice to hear that carol singers at Christmas who came and sang outside my room.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by Celia D (Resident / Service User) on Thursday 26 February 2015. Review relates to February 2015.

Review of Barchester Hollyfields Care Home

Overall I am very pleased with Hollyfields, my room is lovely but does get a little too warm at times. The staff are generally very friendly. The food is very good but occasionally not to my taste but the staff are happy to make something for me that is not on the menu. I have no complaints with how clean my room is as it is cleaned every day.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Lionel L (Resident / Service User) on Thursday 26 February 2015. Review relates to February 2015.

Review of Barchester Hollyfields Care Home

My dad is happy here and my mum and family are always welcome. Staff are good although sometimes low on numbers but try really hard and don't stop.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Likely

Submitted by Andy W (Son of Resident/Service User) on Wednesday 25 February 2015. Review relates to February 2015.

Review of Barchester Hollyfields Care Home

The staff at Hollyfields are genuinely caring, they are approachable and friendly. It was nice to see that they regularly provide entertainment for the residents and also organise fundraising and awareness raising events. I have no problem recommending this home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by Julian Potter (Relative of Resident/Service User) on Monday 23 February 2015. Review relates to November 2014.

Review of Barchester Hollyfields Care Home

1. Great location - quiet but very near the town centre. Easy access with public transport (don't drive eg) 2. Food/drink - brilliant choice of food on the menu. Drinks always offered (incl.snacks) 3. Lovely atmosphere. Very friendly staff; very welcoming 4. Lots of activities/singing, etc 5. Room(s) spacious, nice view/very clean/tidy

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by Julia Parmigiani (Daughter of Resident/Service User) on Monday 23 February 2015. Review relates to December 2014.

Review of Barchester Hollyfields Care Home

I have been a regular visitor to Hollyfields for some time now, always a warm welcome from the staff and have seen first hand the lengths they go to to ensure all the residents are happy and well cared for. They treat the residents to activities including days out and also provide various entertainment including guest singers on afternoons throughout the year plus much more. From what I have seen personally the facilities are maintained to a high standard and the recent refurbishments at Hollyfields look fantastic. The management and admin team are friendly and always willing to help with any issues or inquiries that I've had, including all other staff members I've dealt with during visits.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by Mr Salliss (Friend of Resident/Service User) on Monday 23 February 2015. Review relates to February 2015.

Review of Barchester Hollyfields Care Home

The staff at Hollyfields are wonderful. My mum (who has Alzheimers disease) has been a resident there for 5 years and has been cared for very well during this time. The staff are exceptionally friendly and enthusiastic despite the sometimes challenging situations. They do a great job to involve the families and communities in the lives of the residents. I got married in July 2014 and my Mum was not able to attend the main event due to her condition but the staff, in particular the events coordinator, were absolutely brilliant in organising an event within the care home to mark the occasion. This event was thoroughly enjoyed by my mum and two other close relatives, as well as the other residents. It really was wonderful that the staff did so much, not only for my Mum's sake but also appreciating the importance of such events in the lives of the families of the residents. I am forever grateful to them for that.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by David (Son of Resident/Service User) on Friday 20 February 2015. Review relates to July 2014.

Review of Barchester Hollyfields Care Home

I have recommended High Habberley House to friends.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Barbara H (Daughter of Resident/Service User) on Thursday 5 February 2015.

Review of Barchester Hollyfields Care Home

My mother has been cared for at Hollyfields Nursing Home for nearly six years and I have been very satisfied with how well she has been looked after. The carers work very hard to ensure that all the residents are safe and happy in, what are often, difficult circumstances. The staff are always friendly and welcoming to visitors and will find time to discuss any concerns.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

How likely would you be to recommend Barchester Hollyfields Care Home? Extremely likely

Submitted by Samuel Brown (Son of Resident/Service User) on Saturday 24 January 2015. Review relates to January 2015.

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Jane

Jane Pye

Job Title: General Manager

Description:

I am a Registered Nurse and hold a Degree In Mental Health awarded from the University of Central England. I also hold a Dementia Mapping qualification from Bradford University. I belong to MCMI since taking my management qualifications and also hold a variety of counselling qualifications. I am passionate about the care we deliver at Hollyfields and oversee the day to day running of the home ensuring we maintain the highest standards of care. I was thrilled and honoured to reach the finals in 2014 of the Great West Midlands Care Awards in the category of Dementia Care Manager of the Year.

Dawn

Dawn Williams

Job Title: RGN

Description:

Dawn has the lead role on clinical issuses raised and supports the general manager with certain aspects of running the home. Dawn leads a dedicated and loyal team of nurses and carers to ensure that only the best quality of care is delivered

Helen

Helen Clifford

Job Title: Administrator

Description:

Helen’s role is to support the General Manager by maintaining the administration and financial systems within the home. She ensures all admin needs are met and she achieves a high score at internal audit, cementing the good support that she gives to her manager.

Sarah

Sarah Finch

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

Jo

Jo Fish

Job Title: Head Chef

Description:

They and their team provide nutritious and well balanced meals. They cater for every dietary requirement. Sarah /Jo and her team achieved 5 stars within Worcestershire scores on the doors. They take great pride in their work.

James

James Carter

Job Title: Maintenance Man

Description:

James Carter is the maintenance man who pays attention to detail and ensures the smooth maintenance of the home. James is also the homes Health and Safety Officer and in our last Inspection achieved a "good" outcome.

Steven

Steven Clifford

Job Title: Gardener

Description:

Steven keeps the lawns tidy and helps the residents with the sensory and walled garden. Steven lead the way to Barchester in Bloom Final 2014 with his work he did with residents to enable a vision in the grounds of Hollyfields for all to enjoy

Donna

Donna Reeves

Job Title: House Keeper

Description:

Donna and her team work hard to ensure the home maintains a high standard in both laundry and cleaning. Donna and her team are regulalrly joined by residents who are always keen to assist with daily domestic tasks, be it be folding, laundry or polishing.

Michael

Michael Butler

Job Title: Activity Coordinator

Joined: 2007

Description:

I ensure that our residents are stimulated and lead active lives through the provision of meaningful activity and social events. I was nominated for a Dementia Award with the Worcestershire University Dementia Studies group and more recently in 2014 reached the finals of the Barchester Care Awards and the Great West Midlands Care Awards.

Pete

Pete Townsend

Job Title: Gardener

Description:

Peter Townsend keeps the lawns tidy and helps the residents with the sensory and walled garden.

Care Home Idol 2014

There are currently no Care Home Idol entrants who have performed at Barchester Hollyfields Care Home