Cloverfields Care, Whitchurch, Shropshire
Cloverfields Care, Whitchurch, Shropshire
Cloverfields Care, Whitchurch, Shropshire

Cloverfields Care Home in Whitchurch Shropshire, provides a welcoming homely and relaxed atmosphere for residents, staff and visitors. Cloverfields Care offers a safe and security conscious environment for residents with a nurse call alarm system running throughout the building.

The care home has many goals including promoting equality and dignity for all of its residents. Cloverfields provides expert nursing care 24 hours a day, seven days a week, with fully qualified nurses who are always on hand to ensure that residents receive the attention they require.

Cloverfields is one of the finest nursing homes in Shropshire for residents who require care for a life threatening illness and the well-being of residents is the homes utmost concern. Short-stay or respect, as well as long-term residents are welcome, providing compassionate care through a holistic, personalised care package. Cloverfields mission is to support dignity and equality within the care setting, taking pride in high standards and the confidence of clients and their loved ones.

As well as a homely interior, Cloverfields Care is situated in landscaped grounds and also has a sun lounge, while being located a short distance from local amenities.

Group: Safe Harbor

Person in charge: Cath Burns (Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 34 residents

Registered Care Categories*: Dementia • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 34

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Cloverfields Care: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 29 Nov 2016

nursing or residential vacancy

Current Reviews

9.6 Cloverfields Care has a Review Score of 9.6 (9.594)

The Review Score of 9.6 (maximum of 10) for Cloverfields Care is based on 22 Review/Recommendations in the last 2 years. This Review Score of 9.594 is made up of a Quality Score of 4.594 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.594 for Cloverfields Care is based on 22 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.594 for Cloverfields Care is calculated as follows: ( (159 Excellents x 5) + (79 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 249 Ratings = 4.594

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Cloverfields Care is calculated as follows:

      1. 22 Positive Reviews = 3

      2. 0.1 x 22 Positive Reviews = 2.200 (maximum score = 1)

      3. (22 Positive Reviews ÷ 34 Registered Beds) x 2 = 1.294 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Cloverfields Care?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cloverfields Care

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • Resident / Service User
    3
  • Husband of Resident/Service User
    2
  • more

The Overall Average of all the Ratings in the following 

8 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 8 reviews. Ratings from the 14 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

A very welcoming care home. All the staff are extremely friendly and helpful. As with all old properties it could do with a makeover and more car parking spaces. I would recommend this home to anyone.

How likely would you be to recommend Cloverfields Care? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Cath Burns, Manager at Cloverfields Care responded to this review on 23 May 2016:

Thank you for your kind review we are so pleased your mum is happy and content and this is what we strive for daily.

The staff here are lovely. My mum is really happy here. Food is excellent. Care is second to none.

How likely would you be to recommend Cloverfields Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cath Burns, Manager at Cloverfields Care responded to this review on 23 May 2016:

Thank you for your review .. we are always working to a higher standard here so all feedback is greatly appreciated and don't forget my door at the home is always open if you need to discuss anything at all.

Cloverfields have been extremely helpful and caring to myself and my family. My wife has been very ill as a result of a stroke and the care this home has given to her has been fantastic. The home is very friendly, warm and the staff always cheery and welcoming.

How likely would you be to recommend Cloverfields Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

At my last visit to Cloverfields me and my partner were quite literally welcomed with open arms. The general atmosphere of this home and all of the staff are absolutely lovely. This is a genuinely happy place to be.

How likely would you be to recommend Cloverfields Care? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff, food and overall care is excellent. The building is an older style and needs investment. A second life is vital going forward. My dad is generally happy here, he has his not so good days but the staff are brilliant with him.

How likely would you be to recommend Cloverfields Care? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Good

Value for Money: Excellent

Present during an activity session in the lounge "Reminiscence Worksop" fantastic involvement with all residents.

How likely would you be to recommend Cloverfields Care? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

cath burns, manager at Cloverfields Care responded to this review on 24 Nov 2015:

Thank you for your review. I am so pleased you are happy with what we provide your loved one. Reviews and feedback assist in the continuing improvement in the service and care we give.

Very happy with care. Would recommend to friends.

How likely would you be to recommend Cloverfields Care? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Happy with all aspects of care. Auntie is very happy and adjusted well, would recommend.

How likely would you be to recommend Cloverfields Care? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Cath Burns, Manager at Cloverfields Care responded to this review on 24 Nov 2015:

Thank you for your review we appreciate all your feed back and we are happy you are pleased with the care at Cloverfields.

My wife has been a resident in Cloverfields since September 2014. Although I would prefer her to be home with me, I know this cannot be because of her disability problems. I know she is in very safe hands at Cloverfields, well looked after and well fed and have no hesitation in recommending Cloverfields and its staff to anyone looking for care accommodation.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely warm welcoming staff who made huge efforts to make dad comfortable right up to his final moments. Visitors were always welcomed and the home was clean through out.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Looking for a care home for my wonderful mother was heart breaking, I never thought this would happen. Finding Cloverfields Care Centre was a huge relief. We were made welcome from the minute we walked in and it felt right for mum. She had a wonderful home and she was a super cook. She said the food is excellent and enjoys every meal, her room is good with new furniture just right. Staff always ask us if we would like a cup of tea or coffee and cake. Although mum is 96 years old, she walks better, looks better and I am happy.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First class in all respects. I could not be happier with this super care home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The quality and care are all first class. My only comment to make is the lack of parking and the gardens need some attention.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I visit this home it is an absolute delight. Mainly due to the activities co-ordinator Marion. She absolutely brings the care home to life with her overwhelming good spirit and passion for making the residents happy and she doesn't care what she has to do to make this happen. If every care home had an activities co-ordinator like Marion, they would all be much happier places. Highly recommended care home.

How likely would you be to recommend Cloverfields Care? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent home for my elderly Aunt settled in very quickly, very well cared for. She enjoys the entertainment. Good for visitors ie. anytime.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My sister has been in Cloverfields since September 2014. She needs 24 hour nursing care. I live in Warwickshire so I am not bale to visit her as much as I would like to, she has settled down quite well and says she would not want to go back to her bungalow if it were possible. I find the home very homely and friendly and I feel that she is being well looked after. I am always made welcome when I visit and I would definitely recommend Cloverfields.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very clean and friendly home made to feel very welcome. Staff very helpful and caring lovely home lovely visit.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Although Eric has only been here for 3 weeks he seems to have settled in well and the care is very good, it was a big decision for us to move him to residential accommodation as he has lives with us for 10 years. We visited a few nursing homes and Cloverfield was one of the very few that came highly recommended. So far we are very pleased with our decision more importantly dad is settled.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I recommend highly, nothing too much trouble. Very nice and polite staff, any problems soon dealt with.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Everybody is very nice to me.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The atmosphere is excellent. Everybody is really friendly.

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lovely welcoming atmosphere when you walk in always Jolly. Activities lady is fab, she keeps all the residents going and has there best wishes at heart.

No Average Rating is available*

Overall Standard: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Rooms: Excellent

Submit a Review for Cloverfields Care

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Cloverfields Care

Job Vacancies

Staff Profiles

Helen

Helen Jakeman

Job Title: Senior Care Assistant

Joined: 1998

Description:

Helen is an experienced and highly motivated member of the team. She has worked at Cloverfields since 1998 and during this period has attained her NVQ3 in Health and Social have.
Helen specialises in continence care and is our link nurse ensuring that all the residents continence requirements are met.
Helen, along with the other senior carers, leads the team of care staff and nurses on a daily basis and ensures that the home runs smoothly.

Angela

Angela Bailey

Job Title: Senior Care Assistant

Joined: 2003

Description:

Angela is an experienced and highly motivated member of the team. She has worked at Cloverfields since 2003 and has attained her NVQ3 in Health and Social have.

Angela, along with the other senior carers, leads the team of care staff and nurses on a daily basis and ensures that the home runs smoothly.

Beata

Beata Curzytek

Job Title: Head Chef

Joined: 2009

Description:

Beata is our Head Chef at Cloverfields and has been with us since 2009.

Without Beata the home would literally not survive. The food she produces is amazing, and varied to the individual tastes of our clients. She ensures all the food is presented well and has helped us gain a 5 star rating in our kitchen.
Beata is a qualified chef and loves her kitchen. She is the lead for all nutrition based activities that originate from the kitchen and is responsible for the production of our delicious menus.

Jody

Jody Chidlow

Job Title: Acting Senior Carer

Joined: 2011

Description:

Jody has worked at Cloverfields since 2011 and during this period has worked really hard to work her way up to be our latest Senior Carer. Jody is working towards her NVQ3 in Health and Social care.

Jody, along with the other senior carers, leads the team of care staff and nurses on a daily basis and ensures that the home runs smoothly.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cloverfields Care