Hammerwich Hall Care Home

105 Burntwood Road, Hammerwich, Burntwood WS7 0JL

Hammerwich Hall Care Home, Burntwood, Staffordshire
Hammerwich Hall Care Home, Burntwood, Staffordshire
Hammerwich Hall Care Home, Burntwood, Staffordshire

Hammerwich Hall, near Lichfield, offers care packages tailored to older people’s needs. Carers are also experienced in the challenges of physical disability as well as stroke care. Packages are personalised to particular residential needs, including respite and convalescence provision.

A homely interior is enhanced by landscaped gardens, a sun lounge and many pleasing aesthetics from the home’s time as a private house before it was lovingly converted to suit modern care provision.

Residents’ nutritional needs are assessed on arrival then incorporated into a food menu consisting of fresh and seasonal produce.

There are themed and monthly events to enjoy, as well as pub lunches, sing-alongs, games and gardening.

Group: Bupa Care Homes

Person in charge: Erica Neal (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 39 residents

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Stroke

Admission Information: Ages 65+.

Single Rooms: 39

Shared Rooms: 0

Rooms with ensuite WC: 4

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Hammerwich Hall Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.592)

The Review Score of 9.6 (maximum of 10) for Hammerwich Hall Care Home is based on 23 Review/Recommendations in the last 2 years. This Review Score of 9.592 is made up of a Quality Score of 4.592 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.592 for Hammerwich Hall Care Home is based on 23 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.592 for Hammerwich Hall Care Home is calculated as follows: ( (163 Excellents x 5) + (91 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 262 Ratings = 4.592

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Hammerwich Hall Care Home is calculated as follows:

      1. 23 Positive Reviews = 3

      2. 0.1 x 23 Positive Reviews = 2.300 (maximum score = 1)

      3. (23 Positive Reviews ÷ 39 Registered Beds) x 2 = 1.179 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I found the staff extremely helpful in every way, without exception. The manageress has taught her staff to reflect her help and concern in all aspects of the homes activities. My wife has enjoyed her rest at the home and will return in the near future.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Hammerwich Hall Care Home responded to this review on 07 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

All staff and carers very helpful and friendly, ready to help at all times. Maintenance for home and gardens very good but I do think the rooms could do with a bit of colour to brighten them up, otherwise excellent.

How likely would you be to recommend Hammerwich Hall Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

A sound service, providing a friendly secure environment. Joining in with frequent activities is encouraged, joining in with frequent activities is encouraged although not mandatory. All staff show great kindness and patience and I cannot fault them.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Staff are very cheerful and welcoming. Care very good, we are always kept up to date with our mothers care plan and medication. Good choice of food and entertainment.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

"There is no doubt I am very well looked after here" quote my dad!
Our family are very happy with the overall care dad receives at Hammerwich. If there are any health issues, I am contacted immediately and dad is monitored and supported back to good health.
He has a very pleasant room which is kept spotlessly clean - quote "I have no complaints at all" - dad!
Activities are put on and dad enjoys the quiz.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

Everybody is always very welcoming. The home is a pleasant and peaceful environment. Everyone is very caring and have given excellent support to my father.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Hammerwich Hall Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

I have been here for a few months and feel settled here. Everyone is kind, I like my bedroom and enjoy the food. I have no complaints.

How likely would you be to recommend Hammerwich Hall Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care my mom received was very good and respectful, she felt comfortable and safe. Meals and cleanliness was very good and staff caring and professional to myself, very helpful and open.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is 100%, it's clean, it's looked after well. Everything is adequate. I have enjoyed my stay very much and I shall be back again when my daughter goes away. All of the staff are wonderful, I cannot fault them in any way.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have visited our relative and were well received. He has been well looked after service was very good, staff excellent.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very good services. Staff and residents are friendly. Workers are all very nice. Nice bedroom. I have enjoyed the food and relaxing.

How likely would you be to recommend Hammerwich Hall Care Home? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum only stayed for the weekend this time, but seemed happy with experience. The staff very welcoming.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has only been a resident in Hammerwich Hall for one week. The care so far has been very good. My husband had been in hospital for nine weeks before being admitted to the care home and has scratched his legs very badly. A doctor was promptly called by the care home and antibiotic cream prescribed. He now requires a puréed diet and the kitchen staff have provided him with a variety of food which he has really enjoyed. He also has yoghurt when the other residents have biscuits or cakes. He always has a drink of orange squash by his side. Obviously it is early days and although he isn't completely settled yet he has made a good start.

How likely would you be to recommend Hammerwich Hall Care Home? Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Following a house fire, my husband Donald went into Hammerwich Hall while repairs were carried out at our property. Although Donald was very reluctant to go into care, he has found his stay here to be very pleasant, he has a very nice room overlooking lovely gardens, with plenty of bird life, squirrels and little animals that help him to pass the time, due to him having had 3 strokes in the past 4 years, which have left him bed bound. We have both found the staff to be excellent, cheerful and very helpful at all times, and I am very grateful to the way that they have handled Don. I would most certainly recommend this particular home to friends and family, and so pleased they accepted Don here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a house fire at my house, I came into Hammerwich Hall for care and residence due to the fact that I am bed-bound following a series of strokes. The home is very pleasantly situated with excellent gardens and very pleasant rooms and the staff are very caring and cheerful, always willing to stop and chat with me, despite of a heavy workload. I would certainly recommend this home to anyone else wishing to be a resident.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has only been resident at Hammerwich Hall since mid March 2015 so is still in a settling in period. However, it is my belief that one of the most important feature about a residential home is that the minds of the residents should be stimulated by taking part in various activities and Hammerwich Hall does provide these. In the short time that my mother has been a resident in the home, I believe she has benefited from these activities and seems to greatly enjoy them and life in general again.

How likely would you be to recommend Hammerwich Hall Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have good days and bad days but I have people around me here at the home who support me on a bad day. It is a happy home with a lovely atmosphere and we share lots of happy times. It would be nice if we had a mini bus though. There's plenty going on - Karen keeps us busy!

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I feel settled and content at Hammerwich Hall. I mix with a lovely group of ladies. There is lots of choice with the meals and the food is very good I am quite happy now and very well cared for the carers are very attentive and caring. It's a very nice home with a happy atmosphere. There is always lots going on and the various activities keep us motivated.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friends here at the home keep me going and the home has helped me to force new friendships with both residents and staff. There's nothing I could find to complain about to be honest. We often have group hugs. There's always something to do with lots of activities going and our activities lady keeps our spirit high. The hairdresser is also lovely and it's nice to have that facility too.

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have comparatively recently become a volunteer here. From the onset, it was apparent that there was a deeply caring atmosphere from all concerned, with care of the residents of paramount importance. Each resident and there individual needs is very thoroughly catered for at all times. Many of the non-resident workers have been here for many years and therefore is a testament to the happy atmosphere and deep seated interest here. I would if needed thoroughly recommend it and and glad to give further information.

It's a very good home. I enjoy the food. The staff are very good and always do their best for me. They even helped me to attend a wedding of a relative in Doncaster. My room is very comfortable and there is lots going on here for me to join in with. I walk into the village most mornings because I feel safe here.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel happy and content living at Hammerwich Hall. I feel safe here and if I need anything there is always someone I can turn to for help. The staff are lovely, nothing is too much for them. I enjoy the food and join in with all the activities.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting this home for 12 months now to see my wife, and that amounts to 5 times a week on different days so I can judge this home fairly well and would highly recommend it to people who are looking for care, be it resident, or family.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

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Staff Profiles

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Care Home Idol 2016

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