Barchester Hilderstone Hall, Stone, Staffordshire
Barchester Hilderstone Hall, Stone, Staffordshire
Barchester Hilderstone Hall, Stone, Staffordshire

Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents. Please feel free to pop in, have a go on the Nintendo Wii or take a stroll in the fresh air on the outdoor walkway.

Group: Barchester Healthcare Ltd

Person in charge: Elaine Thompson (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 49 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Welsh

Single Rooms: 45

Shared Rooms: 2

Rooms with ensuite WC: 45

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Barchester Hilderstone Hall: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

No Bed Vacancies

posted 02 Feb 2016

No Current Bed / Place Vacancies

Current Reviews

Review Score: 8.5 (8.451)

The user Review Score of 8.5 for Barchester Hilderstone Hall is based on 6 Review/Recommendations. This Review Score of 8.451 is made up of 4.606 Points relating to the ratings and 3.845 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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My parents have lived at Hilderstone Hall since summer 2014, both with dementia and mum with cancer too. Everyone there has been marvellous - professional, caring, skillful. Mum died 4 weeks ago - again the care and compassion was incredible, with extra care for dad and concern for my own well-being. A room more suited to dad's individual needs was found. Food (buffet) provided after the funeral - 'best practice' all round.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care by staff

My mother has been a resident at Hilderstone for 12 years. Throughout that time she has had excellent care. The staff are quite mature which is comforting to residents, than having very young staff, who can't relate as well. They assist with meal times where necessary. The staff have shown extreme patience and care when dealing with her individual needs. There is a good social calendar if the resident wants to join in.

How likely would you be to recommend Barchester Hilderstone Hall? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have visited Hilderstone Hall for almost thirty years to see friends. During June 1912 I spent a week residing there as my family were on holiday and quite enjoyed myself. I don't visit quite as often now I've got a bit old. 96 years in fact.

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff make great efforts to treat my sister and others as individuals with very different needs. No place is perfect but they are genuinely kind and caring. The nursing staff are always extremely busy but they always make me fell involved in my sister's care and listen to what I have to say.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Activities were not used by me due to restricted health, everything else is fully recommended by me.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother was a resident in Hilderstone Hall for 3 years. Although to begin with she wasn't happy to go there, she soon realised how kind everyone was. she received excellent care and attention which took a great weight off me as an only child. I could strongly recommend Hilderstone to anyone.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Barchester Hilderstone Hall

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Awards / Recognitions

February 2014

10 Year Service

Recipient: Barchester Hilderstone Hall

Date: Thursday 27 Feb 2014

more details

November 2013

Level 3 Developing

Recipient: Barchester Hilderstone Hall

Date: Thursday 21 Nov 2013

more details

September 2012

Job Vacancies

Care Assistant

┬úcomp + free training + benefits (Care Home / Nursing Home • Part Time)
Stone, Staffordshire

Senior Carer

┬úcomp + free training + benefits (Care Home / Nursing Home • Full Time)
Stone, Staffordshire

Staff Profiles

Elaine

Elaine Thompson

Job Title: General Manager

Joined: 1998

Description:

Elaine joined the team at Hilderstone in 1998 and has gained many qualifications during this time including an NVQ level 4 and a Registered Managers Award. She supports Stella in the day to day management of the home. She enjoys her role as Home Trainer and has specialises in Dementia Care Matters. Elaine also enjoys hosting cake decorating sessions with the assistance of the Activities Team.

Lindsey

Lindsey Withington

Job Title: Home Administrator

Joined: 2013

Description:

Lindsey joined Barchester in November 2013, and has a background in finance and administration. She works closely with the General Manager, Stella, to ensure the smooth and efficient running of the finance and administration system within the home.

Each Friday she invites the residents to join her in Reception for a cup of tea or coffee, a cake and a chat.

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Barchester Hilderstone Hall