Hall Lane, Hilderstone, Stone ST15 8SQ
Hilderstone Hall care home provides care in a magnificent Grade II listed building set in nine acres of breathtaking grounds. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in their Memory Lane Community.
A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.
Activities Co-ordinators are working with Help the Aged to plan fun and interesting activities for residents. Please feel free to pop in, have a go on the Nintendo Wii or take a stroll in the fresh air on the outdoor walkway.
Group: Barchester Healthcare Ltd
Person in charge: Jennifer Jobber (Home Manager)
Local Authority / Social Services: Staffordshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 49 residents
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 47
Shared Rooms: 1
Rooms with ensuite WC: 48
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room
Latest CQC* Report on Barchester Hilderstone Hall: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Barchester Hilderstone Hall has a Review Score of 7.7 (7.740)
The Review Score of 7.7 (maximum of 10) for Barchester Hilderstone Hall is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.740 is made up of a Quality Score of 4.458 Points (maximum of 5) relating to the rating and a Quantity Score of 3.282 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 7.740 for Barchester Hilderstone Hall is based on 2 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.458 for Barchester Hilderstone Hall is calculated as follows: ( (13 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 24 Ratings = 4.458
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.282 for Barchester Hilderstone Hall is calculated as follows:
2 Positive Reviews = 3
0.1 x 2 Positive Reviews = 0.200
(2 Positive Reviews ÷ 49 Registered Beds) x 2 = 0.082
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
How Likely are the Reviewers to Recommend Barchester Hilderstone Hall?
Reviewer Connection to Barchester Hilderstone Hall
*The Average Rating only uses ratings from the 1 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.
Review submitted from a Website Submission by Leslie L (Daughter of Resident/Service User) on Friday 4 March 2016. Review relates to March 2016.
The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips.
The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer.
Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas.
Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies.
The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents.
How likely would you be to recommend Barchester Hilderstone Hall? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Satisfactory
Value for Money: Satisfactory
Recommendation submitted from a Postal Card by Gillian Blaize (Daughter of Resident/Service User) on Monday 9 March 2015.
My parents have lived at Hilderstone Hall since summer 2014, both with dementia and mum with cancer too. Everyone there has been marvellous - professional, caring, skillful. Mum died 4 weeks ago - again the care and compassion was incredible, with extra care for dad and concern for my own well-being. A room more suited to dad's individual needs was found. Food (buffet) provided after the funeral - 'best practice' all round.
No Average Rating is available*
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Excellent
Job Title: General Manager
Elaine joined the team at Hilderstone in 1998 and has gained many qualifications during this time including an NVQ level 4 and a Registered Managers Award. She supports Stella in the day to day management of the home. She enjoys her role as Home Trainer and has specialises in Dementia Care Matters. Elaine also enjoys hosting cake decorating sessions with the assistance of the Activities Team.
Job Title: Home Administrator
Lindsey joined Barchester in November 2013, and has a background in finance and administration. She works closely with the General Manager, Stella, to ensure the smooth and efficient running of the finance and administration system within the home.
Each Friday she invites the residents to join her in Reception for a cup of tea or coffee, a cake and a chat.
There are currently no Care Home Idol entrants who have performed at Barchester Hilderstone Hall