Himley Mill Care Home, Dudley, Staffordshire
Himley Mill Care Home, Dudley, Staffordshire
Himley Mill Care Home, Dudley, Staffordshire

Himley Mill has been purpose-built to offer a wide range of care options for short or long term stays. Care packages are tailored to the needs of the individual by a team of experienced and friendly carers and include nursing, dementia nursing, Parkinson’s, Huntington’s and young physically disabled care as well as convalescence, palliative and respite care.

Located in the quiet village of Himley, the home provides a high standard of care across three separate houses, each with homely and well-furnished interiors that are complete with modern safety features and landscaped gardens. All bedrooms come with a 24 hour call system and can be personalised to promote a home from home environment.

An experienced chef tailors meals to suit personal taste, with delicious full English breakfasts, two-course meals and desserts. Snacks and refreshments are always available throughout the day.

Monthly themed events add to a pleasant social atmosphere and residents are supported in pursuing their own interests and hobbies while arts and crafts, baking sessions and board games also prove to be popular. Residents can also enjoy regular visiting entertainers, days out to places of local interest and shopping trips.

Group: Bupa Care Homes

Person in charge: Jacqueline Baraket (Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 86 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi

Single Rooms: 86

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Himley Mill Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9 (9.018)

The Review Score of 9 (maximum of 10) for Himley Mill Care Home is based on 19 Review/Recommendations in the last 2 years. This Review Score of 9.018 is made up of a Quality Score of 4.599 Points (maximum of 5) relating to the rating and a Quantity Score of 4.419 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.018 for Himley Mill Care Home is based on 19 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.599 for Himley Mill Care Home is calculated as follows: ( (142 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 217 Ratings = 4.599

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.419 for Himley Mill Care Home is calculated as follows:

      1. 18 Positive Reviews = 3

      2. 0.1 x 18 Positive Reviews = 1.800 (maximum score = 1)

      3. (18 Positive Reviews ÷ 86 Registered Beds) x 2 = 0.419

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


A little early to do a review as my mother has only been a resident for two days. The only comment I have to make is I am not totally confident on how they deal with a person who cannot see and is not used to always being seated in the lounge particularly as she is 97 years old.

How likely would you be to recommend Himley Mill Care Home? Neither Unlikely or Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Rachel Elliott, Customer Service Administrator at Himley Mill Care Home responded to this review on 20 Apr 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Mu husband has only been in 3 weeks but I am really pleased up until this point. The care workers and nurses in particular are excellent, my husband always has his medicine on time which is very important to him. His room is always clean and whatever help I ask for I get.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Himley Mill Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

From initial contact onwards all the staff treated dad (the resident) and all his family with the utmost dignity. Without exception the staff were excellent in their caring, friendliness, empathy yet professional manner. Their pleasant and openness approach was very much welcomed, as was their excellent communication to us all at a very difficult time. The information and updates were relevant, timely, practical but always with the comfort of the resident at the heart of all that they achieved. We would recommend Himley Mill as an outstanding care home!

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Himley Mill Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mothers stay at Himley Mill was brief (17 days) but the facility and care provided by staff were both excellent. The room was clean and comfortable and setting is very peaceful. The care regime was well documented and staff were always happy to provide us with updates. A number of them took a keen interest in her. When she passed away the nurse on duty made all the phone calls to the doctor and funeral director- a great help. Sadly she was never well enough to take part in the social activities but it is clear that staff go out of their way to make stays as pleasant as possible. I wouldn't hesitate to recommend this nursing home.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Himley Mill Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. Also please accept our condolences. The Bupa Customer Care Team.

What an amazing home and excellent service that this home has. Outstanding value, excellent care, outstanding staff, care 100%, the staff are amazing. My mum was at Woodlands, the staff were just great, very caring, not just to the patient but to the family. That goes a long way, as some homes have bad names. The home was very clean and the patients are treated with a lot of dignity. Food was lovely, served up very nicely, facilities are excellent, rooms and the management are very good, always help you.

How likely would you be to recommend Himley Mill Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very good and help not only with the resident but the family too.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Himley Mill Nursing Home is a good place. The staff treat you well very friendly.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I would thoroughly recommend the care and services offered by Himley Mill Nursing Home.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

every thing is ok. I would recommend it to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything about Himley Mill was very good and I would recommend it. Everything was done by all to a high standard.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very good care. I know my husband is being looked after very well!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Yes I would recommend this care home.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

I like Himley Mill nursing home because they are more friendly and the residents are also very friendly.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Excellent

Yes! I would recommend this care home.

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

My dad is looked after very well, always clean, well fed and treated with kindness. Care staff treat him very well,laughing and joking with him and making him welcome - it's home from home.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father has been a resident at Himley Mill for just over two years and has settled in really well. The care staff are second to none and it is obvious that they care a lot for all the residents. I have had to complain on two occasions and both times the complaint has been dealt with promptly and successfully.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Care/nurse staff very good. They treat my wife with respect and look after her needs. We feel happy that she is always looked after and feel comfortable when we leave knowing she seems happy and settled.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have visited my wife three times a week since 23/07/2013. During these visits I have not seen anything to cause me to be concerned. Many thank to all the staff for being so caring to residents and visitors.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no concerns whatsoever about this nursing home. My mum could not be better looked after than she is. The staff are fantastic with my mum ass they are with all the residents. This gives me great peace of mind.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2015

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