Rowan Court Care Home, Newcastle-under-Lyme, Staffordshire
Rowan Court Care Home, Newcastle-under-Lyme, Staffordshire
Rowan Court Care Home, Newcastle-under-Lyme, Staffordshire

Rowan Court Care Home is located within a residential area of Newcastle-under-Lyme, Staffordshire, a purpose built 76 bedded property offering Dementia, Nursing, Residential, Respite and End of Life care.

Residents at Rowan Court have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms.

Chefs at Rowan Court pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

Group: Avery Healthcare Group

Person in charge: Rachel Simpson (Managers)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 76 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: 65 Yrs & over. Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Respite Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Rowan Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.4 (9.422)

The Review Score of 9.4 (maximum of 10) for Rowan Court Care Home is based on 21 Review/Recommendations in the last 2 years. This Review Score of 9.422 is made up of a Quality Score of 4.869 Points (maximum of 5) relating to the rating and a Quantity Score of 4.553 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.422 for Rowan Court Care Home is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.869 for Rowan Court Care Home is calculated as follows: ( (220 Excellents x 5) + (31 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 252 Ratings = 4.869

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.553 for Rowan Court Care Home is calculated as follows:

      1. 21 Positive Reviews = 3

      2. 0.1 x 21 Positive Reviews = 2.100 (maximum score = 1)

      3. (21 Positive Reviews ÷ 76 Registered Beds) x 2 = 0.553

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


The home has an excellent manager who is approachable and supportive. The care given to my mother is of a high standard and the staff are kind and caring. They always appear to be attentive to my mums needs and alert trained staff, if they have concerns about her condition/health the staff always keep me informed of any changes and of basic issues e.g. how well she is eating. The staff are friendly and supportive and the general feeling when you walk in is welcoming.

How likely would you be to recommend Rowan Court Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here and feel very secure.

How likely would you be to recommend Rowan Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved into Rowan Court after a series of long stays in hospital, having had pneumonia there three times in quick succession. She has settled far better and much quicker than we expected and this is entirely due to the warmth and caring attitude of the staff who are always willing to do everything they can to meet mum's needs. The management team are extremely professional in all they do and keep us fully informed about what is happening with mum. We cannot fault the care mum is receiving at Rowan Court, thank you for all you do and the warm welcome we receive.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

1st class care

Following the very sad loss of my dear friend I feel compelled to let you know about the 1st class care she received at the end of her life. I had been desperate for her to be cared for in the DMH but this was not possible. I did not think that a Home could provide the same level of care but I was so wrong. Such a dignified, peaceful end filled with love, compassion and such skilful care. I can not thank the wonderful carers and staff enough.

How likely would you be to recommend Rowan Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic home

I chose this home for mum after much research, 14 visits and hours of scouring the web! I am so pleased I did, it has been worth every minute. The home is clean, welcoming, and the care is very, very good. I can not recommend highly enough.

How likely would you be to recommend Rowan Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home, super staff.

Just a lovely welcoming home. Always clean and fresh smelling. Fabulous nurses and careers, I visit at various times and the home is always the same. What you see is what you get and this is always excellent care!

How likely would you be to recommend Rowan Court Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was only her for short time but she was very well looked after and treated with the utmost dignity and respect in her last days. The staff also looked after the family very well which was appreciated at such a stressful time.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I told the staff what a wonderful job I thought they were doing and they asked me to make a recommendation. I heard about Rowan Court from a friend whose Father had been looked after by them and was very complimentary. I have not been disappointed it really is a lovely place, warm, welcoming and friendly. Competent, caring staff who really get tp know their patients. We had quite a wait for a bed but so worth it.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rowan Court is always very clean and welcoming. The staff are always cheerful and have barely changed in the year I have been visiting. The nurses know my Aunt very well, they keep me up to date with everything that happens. The visiting G.P is fantastic and inspires great confidence. The family have been very happy with our choice and we would fully recommend this Home to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has just spent two years in Rowan's Court Nursing section. We as a family, are deeply indebted to the staff for his nursing care, his treatment with kindness and dignity and for making these last two years as comfortable as possible. If he had not settled well in Rowan Court which he came to regard as his home and the staff as his family, we would have been beset with problems and with extra worry. The staff are outstanding and we are truly grateful.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find that this care home is excellent. The standard of care that my mother is getting is second to none, all of the staff are very friendly and always take time to speak to me when I am there the staff are very professional and seem to know what my mother needs, they take time to see to her own needs I find that they will try to spend as much time as possible with her. The bedroom is very good and I do like the residents general areas as well. The home also has daily activities which the residents can attend if they wish to.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The first time we visited Rowan Court we were made to feel so welcome. It is always clean and there is never that awful smell we noticed in many homes we viewed. We visit every day and are still always made to feel welcome, we really feel that this is Gran's home. The staff are lovely, we see the same people all the time and this is fantastic as we have got to know them and really trust them. Gran is very well cared for, she has gained some weight and looks so much better. She has made friends and despite her many concerns about going into care she is very happy and now calls RowanCourt home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Rowan Court is a fantastic place, the staff are warm friendly and very caring. The activities for the residents are excellent, the building itself is well maintained up to date and homely. The decor is bright and the cleanliness is second to none. When we found this home for fad we just couldn't believe it. I would recommend the place to anyone, I myself wouldn't mind being a resident there.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had to move my Uncle from another Care Home. Nothing major but we had a few minor concerns that were dealt with so poorly that we lost all confidence. I don't live locally and have to have faith that Uncle is being looked after well. He has no one else. At Rowan Court I have also raised some very small issues, the response was second to none. I was listened to, never made to feel unreasonable or difficult! The issues were dealt with and I was contacted many times by the staff and given reassurance. Uncle is always clean, comfortable and appears to be contented when I do visit. The staff never know when this will be. I have a great deal of confidence in the staff and management and I do have high standards, I know this and don't expect to ever compromise on this. At Rowan Court I don't have to.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot praise Rowan court and all it's wonderful caring staff enough. Dad was always treated with respect dignity and compassion at all times. The nurses carers and management are always happy smiling and ready to help. The rooms are clean bright and modern, the food is excellent and there are activities each weekday. Dad said "this place is wonderful", If i had to go into care tomorrow I would choose Rowan Court.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rowan Court is a very welcoming,caring environment standards are very high.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I visit many homes from our church group and just had to say how very welcoming all the staff are when we visit this home. Nothing is ever too much trouble for their clients and I have heard nothing but positive things from the clients and their visitors about the home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

One receives a warm and welcoming greeting on entrance to the home. The nurses and staff are very pleasant and helpful, whilst performing their many duties. Managers will take the time with any problems and issues nothing seems too much trouble. There is a dedication among staff, ensuring residents are treated with dignity and respect. The Staff seem to respond to the residents ever changing needs.

There are weekly activities organised i.e. professional entertainers, animal therapy etc, which is enjoyed by all.

Overall it is a safe, warm, comfortable and welcoming environment.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I feel very lucky that Dad spent the last year of his life at Rowan court. He was admitted for palliative care and received wonderful care from all the staff. The nurses are very experienced and the carers are always smiling and nothing is too much trouble. All the staff are truly wonderful. The rooms are lovely and the environment of the whole home is welcoming, homely and clean. The food is excellent and appetising. Dad was treated with dignity and compassion at all times. I would recommend Rowan Court to anyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was admitted for end of life care and was only in the home for a short time. She and I were so well cared for by wonderful staff, such compassion and kindness. Thank you so much it meant so much at a very difficult time.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Purpose built home. Very welcoming. Both Management and staff are very approachable. They know all the resident's likes and dislikes and really care for the individuals, putting tv or radio on, making sure that their personal needs are attended to privately with dignity. I find that my husband has the very best of care from the staff in a very happy environment. I have no hesitation in recommending Rowan Court as first class.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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