Bankwood Care Home

Duffield Bank, Duffield, Belper DE56 4BG

Bankwood Care Home, Belper, Derbyshire
Bankwood Care Home, Belper, Derbyshire
Bankwood Care Home, Belper, Derbyshire

Located within a residential area of Duffield, Derbyshire, Bankwood Care Home is a 40 bedded property offering Nursing, Residential, Respite and End of Life.

At Bankwood Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have outstanding views across the garden and Derwent valley.

Bankwood chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Izeta Hamza (Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 40 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Stroke

Single Rooms: 40

Rooms with ensuite WC: 21

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Bankwood Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 28 Dec 2016

Please contact us for information regarding our bed availability

Reviews

9.7 Bankwood Care Home has a Review Score of 9.7 (9.739)

The Review Score of 9.7 (maximum of 10) for Bankwood Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews over all time. This Average Rating is also the rating value for Bankwood Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 36 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.739 for Bankwood Care Home is calculated as follows: ( (463 Excellents x 5) + (126 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 605 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Bankwood Care Home is based on 36 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered beds ÷ 5). 36 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    45
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bankwood Care Home?

  • Extremely LIKELY
    48
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bankwood Care Home

  • Daughter of Resident/Service User
    16
  • Resident / Service User
    7
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    4
  • Husband of Resident/Service User
    4
  • more

My father passed away on Saturday the 7th of January. The care he received has been wonderful throughout his residence since May 2015.
From the accommodation, staff, manager and activities organised to the excellent food, organised outings and wonderful scenery, everything has been first class. Staff are always available and their communication and kindness is overwhelming. I would recommend Bankwood without reservation.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In the twelve months that I have visited my auntie at Bankwood, I have never witnessed anything other than excellent care and devotion from the staff to all residents. Nothing is too much trouble which includes looking after visitors as well as the residents.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Grandad spent the last 3weeks off his life at Bankwood Care Home, at a time we as a family we were heartbroken accepting that we as a family were no longer able to care for grandad at home, the dignity all at Bankwood showed our family so much support and compassion and more importantly you gave our loved one the care and respecting the dignity he deserved in his final few weeks of life..words could never describe just how grateful we all are to each and every single member of the team at Bankwood Care Home, you are all doing an amazing job keep up the hard work..thank you so much for everything x

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was only cared for by the staff at the nursing home for a very short time before she died. She was given end of life care in a very compassionate way and we were supported as a family.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

My friend is very happy at Bankwood. The staff are so friendly and helpful.
They are so cheerful in sometimes difficult situations

How likely would you be to recommend Bankwood Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

We were very impressed with the care my father received and the dedication of all the staff. They treat the residents with the utmost care and concern for their wellbeing, both mental and physical. We felt my father was in a safe, secure environment, being closely monitored, by day and night. The care manager is a lovely person and genuinely cares for each of her residents and her example is followed by every member of her staff. Bankwood never seems like an institution and is very much a home-from-home. Visitors are welcomed and encouraged to join in the many activities arranged for the residents. The nursing care my father received was excellent. He was kept clean, with fresh clothing each day. The staff are very friendly and were genuinely upset when my father died. Their caring, sympathetic attitude towards his family, was much appreciated at such a difficult and sad time for us. I cannot praise the manager and staff highly enough for the excellent care he received in his last weeks of life.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A number if Church members from Duffield Baptist Church conduct a monthly Christian worship service supported by the coordinator. The home is always very well presented and staff are generally cooperative.

How likely would you be to recommend Bankwood Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Cleanliness: Good

Staff: Good

Activities: Good

Management: Good

Bankwood Care Home is an excellent care home where the staff are all very friendly and always have a smile on their faces. Nothing is ever too much trouble and any questions are always answered courteously. Bankwood Care Home is always clean and tidy and the only criticism is the "lift" which breaks and groans! I would certainly recommend Bankwood as a very caring home where everyone appears to be well looked after.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

HC-oNE, Careline Team at Bankwood Care Home responded to this review on 25 Oct 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
I would like to Thank you for your kind words regarding the care and staff at Bankwood Care home.
The lift has been refurbished and is maintained regularly. Our apologies if this has caused any recent concerns, this will be passed back to our estates team for review.

I have been visiting the home for about 12 years. I always meet the staff who are friendly, kind to the residents and really seem to care. In all those years I have seen the very best that a nursing home can provide.
If I had a relative who needed to be nursed I would definitely choose Bankwood Care Home because I can see quality care.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt was in Bankwood Care Home for just a month before she died in early October. She was really very poorly and clearly wanted to be at home which was impossible. The staff at Bankwood Care Home took real care of her, treated her with affection, nursed her professionally and assisted her until her death.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always a lovely welcome by all staff when visiting my mum. Cups of tea offered regularly during a visit! Rooms lovely, food excellent and cooked to personal requirements with plenty of choice. Very clean and fresh environment with plenty of activities if required or quiet time if preferred for mum. All staff are very friendly, nursing care was excellent and any change in my mum was communicated to me. Mum's end of life was dealt with in a very loving, caring manner. Mum and our family/friends couldn't have wished for better.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home position was ideal. Lovely,friendly, compassionate and understanding staff, not only of our mother, but also friends and relatives too. All mums needs were met. Whenever I went to see mum she said how lovely it was there. Nothing was too much trouble. From start to the end, from morning papers to bed time. From one shift to another, the service provided at Bankwood was 24/7 and 110% service was given. Thank you very much Bankwood.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

My father sadly passed away on 1st Sept 2016 at Bankwood Care Home and my comments relate to his time at Bankwood Care Home from 14th March 2016 to his passing. He had a brain stem stroke on 6th Feb 2016 and spent 5 weeks in the hospital. After confounding medical staff he was deemed well enough to be discharged to Bankwood. The superb care and attention given by the manager and her team quickly brought about an improvement in his condition and quality of life. The 6 months that we had with this special 91-year-old man was a real bonus and provided some excellent quality family time to him and the whole family and enabled him to meet and get to know his 3rd great grandchild and spend more time with his other two. We are all convinced that this would not have been possible without the "Bankwood effect". His care during the last few days was exemplary providing a peaceful and dignified passing.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very pleased with the care which my mother is receiving at Bankwood. Staff ar caring, supportive and very patient. They are well aware of and respond appropriately to my mother's individual and sometimes quite quirky needs. Nursing staff are quick to call in medical professionals when needed and always phone to update me on any medical problems and appointments. I am impressed by how not just nursing staff and carers, but also kitchen staff, laundry staff and cleaners make an effort to form close relationships with the residents. Everyone is quick to respond to any queries I have.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The team at Bankwood have given both my Mum-in-Law and my family a huge amount of support and taken great care of her at a very difficult time. We are deeply appreciative of their care.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always kind to my Mum. Take her on regular outings and staff always friendly and helpful.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

I have been well cared for and my guests have been treated well. I have had good company in the conservatory.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Summer fair. Lots to do, very clean, good food. Everyone is involved and there is a good selection of activities for everyone.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

I am happy with the location and the presentation of the home and the attitude of the management and personnel employed. The quality and presentation of the food is of a high standard. The furnishings are well maintained. I appreciated that at certain times of the day (meals etc) it is difficult to respond to urgent patients needs (toilet needs) which can frustrate those in need. The relationships between patient (resident) and personnel is good.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After my dad had a fall in December he was no longer able to look after himself. So I had to find a care home for him. I visited several homes before Bankwood and wasn't very impressed. When I viewed Bankwood I was really impressed with the standards of care and with the friendliness of the staff. I couldn't wish for a better place for him to be. Every time I visit I am greeted like an old friend, which makes my visits much more pleasant. I know that he is in the best possible place.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When mother came into this home after a bad stroke she was in a very distressed state. Due to the work and patience of the staff she is now more settled and calmer. Although there is no communication she is always spoken to in a respectful way and treated with dignity.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very caring staff, committed to caring for all residents. Very welcoming to relatives and available to answer questions.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our father was at Bankwood for 4 years until he passed away this month. He really enjoyed his final years there and was well cared for. The staff are fantastic, especially the manager who runs the facility impeccably. She has full control over what is going on and the management of the staff. She also is extremely caring for the residents (as are all the staff) and put their needs as her top priority. The home is set in a beautiful location and our father spent as much time as possible enjoying the view from the deck.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother was only at Bankwood Care Home for a short while (passed away 7th March 2016) but her stay was very comfortable. She was got up every day where possible. Always dressed nicely and had her hair done (important to mum). When she became poorly, the staff were very good to her and myself. Also on the day of her passing again very kind and supportive to myself and family. They run a very good home for the people there. Thank you.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Some care assistants seem to be more attentive than others.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

A very nice place, the staff are all very pleasant and helpful. Could benefit from a larger area in which to park, the security system is good. I feel my sister struggled to settle in at first but I think she is gradually coming to terms with everything.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always very friendly when I visit and inform me either in person or by phone whenever there are any changes to my father's health. He continues to be well cared for by all the staff.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very happy with the care and consideration given to my mother. One example being, a visitor of the resident in the next room to mum's made a point of telling me she had overheard (on a previous visit) a carer in with my mum and how impressed she was with the kindness and patience she was shown. It was lovely to hear as you never know what happens when your're not there.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent experience from being shown around the home to reserving a bed, care and compassion from the manager after being messed around by the hospital cancelling the bed in error. My mum arrived at the home by ambulance. Everyone was friendly helpful, kind, compassionate and caring it made a stressful day more bearable. The care and compassion was so apparent from the first day and it was so great to know that my mum is well cared for and has settled very quickly. Staff are attentive and there is genuine concern. Each person has their individual meeds met. This is a real home and the people are fantastic thank you. I've could not have chosen a better home for mum as this is the best one with lovely friendly competent people.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister and I feel fortunate to have found Bankwood when it became apparent that our 94 year old mother could no longer cope at home. The manager is excellent and sets very high standards for her staff. In the three months that Mum has been at Bankwood we have found staff (carers, nurses, kitchen staff, housekeeping staff, maintenance staff, activities coordinator) to be warm and caring towards the residents. The atmosphere of the care home is cheerful and fun. It is brightly decorated and doesn't smell! It took Mum a while to settle in as it was such a wrench to leave her own home, but everyone was patient with her and listened to her concerns.

I have just been to my first relatives' meeting, which I enjoyed very much. It was good to talk with other relatives and swap experiences. The meeting was just the right mixture of informal chat and discussion of important topics such as the question of whether CCTV should be installed. We all of us felt confident that the ethos set by the manager, the systems in place, and the eyes and ears of staff, relatives and residents mean that bullying and ill-treatment will not take place at Bankwood.

I tell people that Bankwood is like a little village. Mum has her own cosy room which she enjoys, but she can walk along the corridor (using her frame) to chat with friends in the conservatory, or to eat in the dining room.

I would not hesitate to recommend Bankwood to anyone looking for a really good care home for their relative.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

One in a million!! Never before have I witnessed care to such high standards, and residents treated with such dignity and devotion. Bankwood offers unrivaled facilities in a beautiful setting, complimented with friendly, helpful, well trained, and devoted staff, who stop at nothing to ensure the comfort and happiness of their residents. It really does bring a lump to my throat to see my Mother looked after so well.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On visiting my friend in this home. I have observed excellent treatment and management. I am happy to recommend the home.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everybody is always very cheerful and attentive, prompt response to any problem. I am always asked to go out on trips.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During my time here I am making friends, I am happy with that. I like the nurses, they are very patient. I go every week for a massage.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had a very enjoyable Christmas, we had a panto, a party, a carol service and Santa visited with lovely presents for all of us. I am very happy here, we always have a good laugh and are well entertained.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family are always made welcome when they visit me, they are always well looked after, like myself. I would describe myself as an awkward old beggar, but I'm very happy here. The staff are very friendly, and willing to respond to my every request.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During our visits we see excellent care given to the residents who all appear to be extremely happy. The high standards of cleanliness is good to see. As visitors we always get offered a tea or coffee. The staff are all very professional.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my wife's third or fourth respite stay at Bankwood, I hope this speaks for itself. My wife and all our family are more than happy with all the care given to all of us.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having started this respite break in one care home, where I felt very isolated to ending up in Bankwood where I feel well looked after, and get on with the staff. There is a choice of activities, I choose whether to attend or night. I have been out to the local pub as well.

How likely would you be to recommend Bankwood Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Staff very professional and show genuine care plenty of activities, good range of food. Always seemed to be plenty of staff who were very jolly. My mum was always well presented and clean. Nurses kept me up to date on a regular basis, staff trusted to be responsible for all my mum's needs, including obtaining clothes, personal care items foot care and hairdressing. Manager is very hands on and gets involved with the residents. It never felt like an institution it was home, my mum's home for 8 1/2 years. Very little change in staff, mum has same named nurse for all her time there.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a new visitor to the home I was highly impressed by the warmth, care and comfort given to each resident. Real consideration and time given to their individual needs.
They are a great ambassador for care homes and I felt this home would be the place I would want to spend the final stage of my life, what better recommendation! When we took clothes in for my friends they spent time going through them with her, they suggested special visits into town to buy more. They accompanied her on visits to her home, now on the market. They keep an eye on her diet, they respected her privacy but welcomed her interaction.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was sent to Bankwood care home with not much hope of surviving long, from the Royal Derby Hospital. I am now at the end of this month returning to my own home, able to walk, eat, drink and have a good standard of life with the care and attention. I have received from the nurses and carers at Bankwood. I feel I have been given a second chance from all the help given at Bankwood. I hope to be able to enjoy my family for a few years more. I can honestly say my time at Bankwood. has been genuinely very enjoyable.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My brother died last week, after living at Bankwood for the last three years. He has been suffering from Parkinson's disease and towards the end needed lots of nursing care. The care he was given was fantastic the staff were thoughtful, very supportive and always treated him with dignity.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Value for Money: Good

With great thanks to the lady that organised and transported my husband and another resident to the Bridge Inn for lunch. It was a wonderful lunchtime and we met up with a number of good friends, moments that are very precious. Thanks to her and all the other staff at Bankwood who look after my husband.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident for 8 years. Her care has been consistently high from a caring team of staff at all levels.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mother has been living at Bankwood now for two years. She has always been cared for and looked after very well. At first she had to adapt and start to feel comfortable in her new home, which with her dementia was a challenge. The staff at Bankwood helped her with genuine care and support. She has for a long time now been happy, feels safe and cared for and despite her difficulties tries to express her comfort. She has started to join in on the many trips in the local area, with the family accompanying her. Her weight is increasing, which was a concern before she started living at Bankwood. Life is so much better for her and for her family thanks to all the staff.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

An excellent nursing/care home- well managed despite rather logistically difficult lay out of building. Very well trained staff who treat residents with empathy and dignity- "teamwork" very evident- striking variety of activities in which residents are encouraged to participate. The home reflects a highly organised management and nursing team.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We have had an excellent day out taken from the care home by coach and taken to Trentham Gardens. Organisation has been excellent.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Today we experienced a well organised and interesting visit to Trentham Gardens. The coach was excellent and coped well with my wife who is confined to her wheelchair. It was comfortable journey and well supported by the caring thoughtful staff without them it would not be possible. Thank you!!

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Wednesday 29th July 2015 trip to Trentham Gardens. It was very good for my husband to get out and see different surroundings but the weather was poor.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lovely day out at Trentham Gardens in spite of the wind and rain. Well organised and friendly as always.

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I had an extremely pleasant day out at Trentham Gardens with some of the residents, staff and relatives. The trip was very well organised and co-ordinated and it was lovely to see everyone enjoy themselves so much.

How likely would you be to recommend Bankwood Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

December 2016

HC-One Care home of the year

Recipient: Bankwood Care Home

Date: Thursday 08 Dec 2016

more details

February 2016

November 2015

Great British Care Awards

Recipient: Bankwood Care Home

Date: Saturday 21 Nov 2015

more details

April 2014

2014 Carehome.co.uk Awards

Recipient: Bankwood Care Home

Date: Friday 04 Apr 2014

more details

February 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bankwood Care Home