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Bankwood Care Home, Duffield, Belper, Derbyshire
Bankwood Care Home
Bankwood Care Home

Tel: 01332 841373

Located within a residential area of Duffield, Derbyshire, Bankwood Care Home is a 40 bedded property offering Nursing, Residential, Respite and End of Life.

At Bankwood Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have outstanding views across the garden and Derwent valley.

Bankwood chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One Ltd

Person in charge: Izeta Hamza (Home Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 40 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Stroke

Single Rooms: 40

Rooms with ensuite WC: 21

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Bankwood Care Home: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Bankwood Care Home

Please Contact Us for Latest Vacancies

Awards / Recognitions

April 2014

2014 Carehome.co.uk Awards

Date: Friday 04 Apr 2014
more details

February 2014

Current Recommendations

Recommendation Score: 9.7 (9.685)

The user 'Recommendation Score' (9.7 for Bankwood Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Bankwood Care Home

Kind and attentive staff
My mother has been a resident at Bankwood since February of this year having moved from a local care home as her nursing needs changed. Such a change was always going to be a challenge, but all the staff made the transition as smooth as possible. They were considerate and patient. Mum has had a couple of problems with a chest infection during her stay. The staff noticed and dealt with the problem really quickly, which stopped the infection spreading. The nursing team were excellent. The home is going through some ownership changes but I am confident this will not adversely affect the quality of the care - indeed relatives and carers feel increased funding may be made available due to the change - which would be good. Thanks to everyone at Bankwood.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

How likely would you be to recommend Bankwood Care Home? Extremely likely

Submitted by David Thomas (Son of Resident/Service User) on Friday 14 November 2014. Review relates to November 2014.

Review of Bankwood Care Home

I am delighted with the care that Bankwood provides. Nothing is too much trouble and everyone is very accommodating, e.g today the activities coordinator Michelle took my mother and I to Derby in the homes mini bus and left us for 21/2 hours to enjoy some quality time shopping and having a cream tea. This is an essential service for relatives as I could not get my mother out so often without this excellent support. Thank you to all.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Bridget Lees (Daughter of Resident/Service User) on Tuesday 11 November 2014. Review relates to October 2014.

Review of Bankwood Care Home

Mum is very settled and comfortable. The staff are lovely and always chat with a smile. We are kept well informed of her progress and needs. Rooms are rather dark and no views except from terrace.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Submitted by Susan Elgar (Daughter of Resident/Service User) on Tuesday 4 November 2014. Review relates to October 2014.

Review of Bankwood Care Home

Very caring, friendly staff.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Mary Webster (Niece of Resident/Service User) on Tuesday 4 November 2014. Review relates to October 2014.

Review of Bankwood Care Home

My mum is well looked after here and it appears that all her needs are well met. She has been a resident for 2 years and is very settled. My father looks after all the financial affairs and as such my relationship/knowledge of the management etc is limited.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Michael Bray (Resident / Service User) on Tuesday 21 October 2014. Review relates to October 2014.

Review of Bankwood Care Home

My mother has been a resident for nearly five years. The care has been consistently good and always resident centred. The atmosphere is warm and welcoming and there is always someone to talk if there are any concerns. As a relative I have found my personal support very good with much empathy. There are regular relatives meetings which are also very helpful and give opportunities to meet other in similar situations.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Catherine T (Daughter of Resident/Service User) on Wednesday 8 October 2014. Review relates to September 2014.

Review of Bankwood Care Home

A very welcoming and caring nursing home. In a delightful location with wonderful views.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Derek H (Friend of Resident/Service User) on Monday 6 October 2014.

Review of Bankwood Care Home

Welcoming & friendly. The staff are excellent, without exception. Resident's are very well cared for which is reassuring for relatives.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Diane G (Daughter of Resident/Service User) on Friday 3 October 2014.

Review of Bankwood Care Home

I am settling in well, the surroundings of the home are very relaxing and calming, you cannot do better.

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Hazel J (Resident / Service User) on Thursday 18 September 2014.

Review of Bankwood Care Home

My father has been resident here for 7 months and is very happy and settled, lots of friends and activities, beautiful views, very good staff and a real home atmosphere. Food is excellent and dad has put lots of weight on. Highly recommend.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Jane H (Daughter of resident) on Wednesday 6 August 2014.

Review of Bankwood Care Home

I would like to say a big thank you to all the staff at Bankwood, Duffield for making it possible for my husband to attend our daughter's graduation in Birmingham. My husband had to be up etc, looking very smart, having been fed before 7.30 am and medication sorted. Due to the excellent care he receives, it made this day possible, which we never thought the family would share. Thank you so much.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Helen F (Wife of resident) on Thursday 17 July 2014.

Review of Bankwood Care Home

Welcoming, clean, residents come FIRST.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Mary W (Niece of resident) on Friday 11 July 2014.

Review of Bankwood Care Home

My husband was looked after with much care and kindness whilst a resident at Bankwood Nursing Home. I would also like to say that as a visitor I was also looked after at a very difficult time with plenty of support, kindness and cups of tea!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Janet O (Wife of past resident) on Thursday 3 July 2014.

Review of Bankwood Care Home

Bankwood provided the level of care required, with professional at hand 24/7. My friend has Parkinson's and needs assistance of this nature. Whilst the care home is on three levels, this is not a serious issue as there are two lifts. The quality of care is excellent.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Robert Bramson (Friend of resident) on Tuesday 1 July 2014.

Review of Bankwood Care Home

I was very impressed by the care my Aunt received at Bankwood. All the members of staff appeared to be well trained and well managed. My Aunt was treated at all times with care and dignity.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Sarah W (Niece of Resident) on Monday 16 June 2014.

Review of Bankwood Care Home

We were only there for an afternoon, but there seemed to be a good atmosphere about the place, the residents appeared well cared for, and the staff were attentive to their needs.We hear from our cousin that she is well satisfied with her accommodation.

Treated with Dignity: Good

Staff: Good

Management: Excellent

Rooms: Good

Submitted by Peter E (Cousin of Resident/Service User) on Thursday 5 June 2014.

Review of Bankwood Care Home

My mother has been living at Bankwood Care Home in Duffield for over two months now. All the staff have been very considerate and caring and have made the transition from a local Care Home to an alternative local Nursing home as problem free as possible. The location is perfect. The rooms very comfortable and the level of care and nursing support is excellent. Thank you to Izzey and her hard working team.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by David Thomas (Nursing Home residents son) on Monday 2 June 2014.

Review of Bankwood Care Home

Well managed, friendly helpful staff, nice feel on entering, good activities and attractive sitting areas.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Submitted by Yvonne R (Friend of resident) on Wednesday 14 May 2014.

Review of Bankwood Care Home

I am 100% satisfied with the home. All staff are friendly, helpful and carry out any request eg Michelle takes my mother out in the mini-bus as I asked her to try and take her out. She is the activities co-ordinator. I wanted my mother to attempt walking more and all staff now encourage her to use a Zimmer frame to stand and walk from chair to wheel chair. I also asked them to seat her with people who are more communicative and again this was dealt with immediately. These are small examples of the excellent care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Bridget Lees (Daughter of resident) on Tuesday 13 May 2014.

Review of Bankwood Care Home

We arranged a 90th birthday party in the activities room at Bankwood for Claudia, we were given every assistance by the staff but particularly by Michelle, to ensure the event went well, decorating the room, providing crockery, baking a cake, supplying tea and coffee etc. All of us enjoyed it but most importantly, it gave Claudia a great boost. She's always been happy with her care and never had any complaints but this event especially lifted her spirits.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Submitted by Timothy E (Cousin of Resident/Service User) on Tuesday 13 May 2014.

Review of Bankwood Care Home

My father spent nearly 4 months in Bankwood following a bad fall that meant he could no longer be cared for at home up to his recent death. During this time, it is impossible to have a bad word for Bankwood. The staff have been excellent, caring, friendly professionals and my father has been well looked after. His illness meant that he was not an easy client, but Izzie and team worked hard to ensure that he and the staff's requirements were met, you can't fault the views across the valley too!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Philip Owens (Son of resident) on Wednesday 7 May 2014.

Review of Bankwood Care Home

My room is now not just a room but my home now. I am very happy, I would recommend Bankwood.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Stephen Pole (Resident) on Tuesday 6 May 2014.

Review of Bankwood Care Home

My mother has been a resident in Bankwood for about 1 1/2 years and both my brother and myself have been very pleased with the standard of care. The staff are very caring and always make me feel welcome when I visit. If something is wrong with my mum they keep me informed and do what they can to put things right again.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Submitted by Valentina Gregory (Daughter of resident) on Tuesday 6 May 2014.

Review of Bankwood Care Home

Very high level of care and kindness provided.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Janet O (Wife of Resident) on Thursday 1 May 2014.

Review of Bankwood Care Home

the staff were very welcoming. The food is good and they accommodate to your needs. the rooms are very good also.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submitted by Derek M (Service user) on Tuesday 22 April 2014.

Review of Bankwood Care Home

We find that the care home provides excellent service and the staff very caring and friendly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Valerie P (Husband's aunt is resident) on Tuesday 22 April 2014.

Review of Bankwood Care Home

I would recommend this nursing home to anybody because of the high standard of carers and nursing ability.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submitted by Mary J (Resident) on Tuesday 22 April 2014.

Review of Bankwood Care Home

A well managed home with care that revolves around individual needs, lots of stimulation and stable, loving staff.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Nick G (Son of resident) on Tuesday 22 April 2014.

Review of Bankwood Care Home

We were very happy with the service at Bankwood. Staff never failed to be friendly, kind and helpful. We spent a lot of time there during our mother's stay of only four weeks and we were always welcomed and comforted (with numerous cups of tea and coffee). We felt secure in the fact our mother would be cared for and she was, with great kindness and compassion. It was the first time she had felt safe in a long time.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Elaine A (Daughter of Resident) on Monday 3 March 2014.

Review of Bankwood Care Home

My time in Bankwood has been very good. I have no complaints. I have tried some of the services provided i.e. hairdresser, entirely happy . Very satisfactory - she was not ( ) at all. The chiropodist was good too.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submitted by Claudia Severn (Resident) on Tuesday 25 February 2014.

Review of Bankwood Care Home

Full service with experienced staff. Roomy establishment and accommodates activities.

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Submitted by Ian Parker (Resident) on Friday 21 February 2014.

Review of Bankwood Care Home

It would be hard to find a better place, very good. You can do what you like.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Norman Roe (Resident) on Friday 21 February 2014.

Review of Bankwood Care Home

Meal portions too big. Some meals have too much seasoning.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Submitted by Peter Martin (Resident) on Friday 21 February 2014.

Review of Bankwood Care Home

The staff are really friendly in the nicest possible way. I have more stuff here than I had at home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by John Hudson (Resident) on Thursday 20 February 2014.

Review of Bankwood Care Home

Overall I am very happy with the standards of care at Bankwood. I think it is one of the best the staff make it so.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Glenda Burns (Wife of Resident) on Tuesday 18 February 2014.

Review of Bankwood Care Home

I have been attending Bankwood every 8 weeks for 8 years and have been impressed with the care and dedication of the staff to residents. I have recommended the home to others many times and believe it to be one of the best I have visited. A lot of energy is expended by the staff to ensure the resident’s needs are met. I have heard very few complaints from either residents or relatives.

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Pamela M (Service user) on Thursday 13 February 2014.

Review of Bankwood Care Home

My father received end of life care at Bankwood and sadly was only there for two weeks but in that short time he was looked after wonderfully by the staff. The atmosphere was so friendly; visitors were welcomed anytime and never made to feel in the way. I would not hesitate in recommending Bankwood. Izzy the manager and all her staff were amazing. Thanks so much to all of you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Susan S (Daughter of resident) on Monday 10 February 2014.

Review of Bankwood Care Home

My mother stayed at Bankwood for end of life care, just 13 days but whilst there she was cared for with the utmost care and respect. The staff were lovely to both my mother and my three sisters. I would recommend Bankwood as an excellent care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Diane R (Daughter of resident) on Tuesday 14 January 2014.

Review of Bankwood Care Home

I would have no hesitation in recommending Bankwood to other families.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Andrew Oldroyd (Son of resident) on Wednesday 18 December 2013.

Review of Bankwood Care Home

Even though mum was only at Bankwood for such a short time, having transferred from hospital after suffering a stroke several weeks earlier, she looked more healthy and restful than she had in a long time. We felt we couldn't have chosen a better home for mum. The care, compassion,and dignity that the staff and management showed mum and us was second to none. Thank you all so very much.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Angela McAleese (daughter of resident) on Tuesday 17 December 2013.

Review of Bankwood Care Home

I have been taking my sister to visit her husband at the home recently, we both found the staff very helpful and friendly. If we had any questions, they were answered well and sympathetically. The home was clean and well run. My sister and I have had occasion to visit other homes and this one has impressed us very favourably.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Lilian Cope (My brother inlaw stayed there.) on Tuesday 26 November 2013.

Review of Bankwood Care Home

My wife went to Bankwood at the end of her, sadly short (she was 61) life for end of life care. We picked Bankwood because, although the building itself is not purpose built and doesn't give a terrific first impression, the staff are just amazing. It also comes under the Appletree medical practice in Duffield where we have been patients for several years, a practice with which we have always felt happy. We were shown round by Izzie, the manager, and she is really caring. At first I though it might be just salesmanship but it wasn't, Izzie really does care about her residents. That care for those in their charge extends right through the organisation though the nurses, care assistants, kitchen staff, cleaners even to Andy the handyman. The care they showed my wife was exemplary. Towards the end she was needing a lot of the nurse's time but it was never begrudged and I felt included in the decisions about her. Without going into graphic detail, the carers showed the same concern. Even when it turned out that they were wasting their time, again, it was never begrudged. You hear such nightmare tales about these places, but from my observation, Bankwood is a wonderful place. We could not have picked a better place for my wife’s last few weeks.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Terry Chisman (Spouse of Resident) on Thursday 14 November 2013.

Review of Bankwood Care Home

My mum always received excellent care at Bankwood. My visits were frequent and at variable times of the day, I was made welcome and I was allowed to bring my dog which pleased mum and other residents.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Pam Sharpe (Daughter of former resident) on Friday 3 May 2013.

Review of Bankwood Care Home

Excellent care shown to Mum by everyone throughout her three plus years of residency at bankwood followed by the support they have given me and my family since. First rate.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Pam Sharpe (daughter of former resident excellent) on Thursday 2 May 2013.

Review of Bankwood Care Home

I wish those who are looking for, but who are undecided on the choice of Nursing/Residential Care Home, to please look at Bankwood Care Home, in Duffield. My mother came to Bankwood after an operation, and received the most wonderful care. Nothing was too much trouble for the staff involved in her day to day care. Within a few days it was obvious that Mother was very happy and settled, and anyone who visited her, commented on who well and how cared for she looked. When she finally left Bankwood, she was extremely reluctant to go, as the staff had become friends, and she had appreciated also, the time and energy afforded to her every need. The only reason Mother finally left, was because her home for the last 25 years has been in Ripon, in Yorkshire, and by popular demand, her friends wanted her back, and she also knew that is where she belongs. Mother still asks about the Bankwood with huge affection. It was a very happy time for her. I would not hesitate to say, look no further...

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Nadine Harrington (Daughter of Resident) on Friday 26 April 2013.

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