Charnwood Oaks

Sullington Road, Shepshed, Loughborough LE12 9JG

Charnwood Oaks, Loughborough, Leicestershire
Charnwood Oaks, Loughborough, Leicestershire
Charnwood Oaks, Loughborough, Leicestershire

Charnwood Oaks is a design award winning care home specialising in dementia care for those needing residential or nursing support, registered to provide for eighty-four clients in all single en-suite rooms with spacious en-suite bathrooms, with assistive technology throughout.

Group: Prime Life Ltd

Person in charge: Emma Titlow (Manager)

Local Authority / Social Services: Leicestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 84 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 84

Rooms with ensuite WC: 84

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Television point in own room

Latest CQC* Report on Charnwood Oaks: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.7 (8.728)

The Review Score of 8.7 (maximum of 10) for Charnwood Oaks is based on 7 Review/Recommendations in the last 2 years. This Review Score of 8.728 is made up of a Quality Score of 4.861 Points (maximum of 5) relating to the rating and a Quantity Score of 3.867 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.728 for Charnwood Oaks is based on 7 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.861 for Charnwood Oaks is calculated as follows: ( (68 Excellents x 5) + (11 Goods x 4) ) ÷ 79 Ratings = 4.861

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.867 for Charnwood Oaks is calculated as follows:

      1. 7 Positive Reviews = 3

      2. 0.1 x 7 Positive Reviews = 0.700

      3. (7 Positive Reviews ÷ 84 Registered Beds) x 2 = 0.167

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My father lived and was loved at Charnwood Oaks for almost two years, following a lengthy stay in hospital which rendered him disabled and unable to care for himself at home. This was a traumatic time for him. Staff quickly reassured him and made him feel safe, and established a warm, fun and caring rapport. He loved their company and I would say that he was happier there for those two years than he had been for a long time previously. He enjoyed trips out, even though these were difficult to manage, his being wheelchair bound. He loved his food. The family get togethers, such as the Christmas party and the annual bonfire night and garden party were wonderful occasions when families joined in . Nursing staff were vigilant, quick to alert us to any concern and prompt action taken. The care offered to him and to us his family, during the last few days of his life was outstanding. He made his 'final journey' from Charnwood Oaks with staff assembled to see him off.

How likely would you be to recommend Charnwood Oaks? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Very impressed by RGN Pat recently spotted my father on the cusp of sepsis and acted promptly and very appropriately. It is now a very good home and is staffed and managed by very good people and it is a very pleasant and well kept building.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Well looked after by all staff.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The first sight of Charnwood Oaks is impressive, standing fore square to its surrounds, it is obvious from the onset that it was designed and constructed to fulfill its purpose. From then on new residents, and families, are welcomed into a warm and friendly atmosphere that dispels all concerns.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife was admitted for care in May 2009 severely handicapped mentally and physically due to cerebral Parkinson's. She was well cared for and well nursed by the staff who enabled her to be taken off a drip within weeks. I still support the work at the home, their staff are dedicated to serve the folk with the condition of dementia which requires a lot of patience, love and dedication to manage. The activities are well thought out and the standard of food is excellent. Input from a local church very much meets the needs of residents with a faith commitment.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have always found my father clean and dressed in his own clothes. The staff try to engage with him and he is treated kindly. My wife and I have eaten at the home at lunch time, the food was excellent. On one occasion a number of family members were able to join my father for lunch in a separate dining area which was specially prepared for us. The party food, at the Christmas party and summer fetes was as good as any buffet in quality and quantity. Our "Flossie" the entertainer was very good too engaging with the other residents.
The rooms, corridors, communal areas and even the outside garden are all well kept and highly presentable.

How likely would you be to recommend Charnwood Oaks? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum came here after good treatment at another residential home and then bad care by the NHS. Charnwood Oaks have taken mum under their wing, sorting out her needs and dealing effectively with them. We - her family - are happy that she is being looked after in the best possible way - been here 12 months. We are treated with respect, mum matters. Mum was born in 1916 so you can see our situation/concerns. Thank you.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Charnwood Oaks

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  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Charnwood Oaks

Job Vacancies

Care Assistant (days or nights)

£6.50-£6.63 per hour (Care Home / Nursing Home • Full Time)
Loughborough, Leicestershire

Care Assistant - Full Time Nights

£6.70 - £6.83 per hour (Care Home / Nursing Home • Full Time)
Loughborough, Leicestershire

Care Assistant - Full Time Days

£6.70 - £6.83 per hour (Care Home / Nursing Home • Full Time)
Loughborough, Leicestershire

Care Assistant - Part Time Days

£6.70 - £6.83 per hour (Care Home / Nursing Home • Part Time)
Loughborough, Leicestershire

Care Assistant - Part Time Days

£6.70 - £6.83 per hour (Care Home / Nursing Home • Part Time)
Loughborough, Leicestershire

Care Assistant - Full Time Days

£6.70 - £6.83 per hour (Care Home / Nursing Home • Full Time)
Loughborough, Leicestershire

Care Assistant - Full Time Days 6am-6pm

£6.70 - £6.83 per hour (Care Home / Nursing Home • Full Time)
Loughborough, Leicestershire

Care Assistant - Full Time Days 10am - 10pm

£6.70 - £6.83 per hour (Care Home / Nursing Home • Full Time)
Loughborough, Leicestershire

Central Bank Care Assistants

£6.50 - £6.63 per hour (Care Home / Nursing Home • Full Time or Part Time)
Loughborough, Leicestershire

Central Bank Care Assistants

£6.50 - £6.63 per hour (Care Home / Nursing Home • Full Time or Part Time)
Loughborough, Leicestershire

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Charnwood Oaks