Harley Grange Care Home, Leicester, Leicestershire
Harley Grange Care Home, Leicester, Leicestershire
Harley Grange Care Home, Leicester, Leicestershire

Harley Grange Care Home is located within a quiet residential area of Stoneygate, Leicester, a purpose built 33 bedded accommodation offering Nursing, Respite and End of Life care.

At Harley Grange Care Home Residents enjoy the open plan lounge area which features comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Harley Grange chefs pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Gurpreet Hundal (Home Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 34 residents

Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Hungarian, Polish

Single Rooms: 20

Shared Rooms: 7

Rooms with ensuite WC: 26

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Harley Grange Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.3 (9.343)

The Review Score of 9.3 (maximum of 10) for Harley Grange Care Home is based on 13 Review/Recommendations in the last 2 years. This Review Score of 9.343 is made up of a Quality Score of 4.578 Points (maximum of 5) relating to the rating and a Quantity Score of 4.765 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.343 for Harley Grange Care Home is based on 13 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.578 for Harley Grange Care Home is calculated as follows: ( (91 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 147 Ratings = 4.578

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.765 for Harley Grange Care Home is calculated as follows:

      1. 13 Positive Reviews = 3

      2. 0.1 x 13 Positive Reviews = 1.300 (maximum score = 1)

      3. (13 Positive Reviews ÷ 34 Registered Beds) x 2 = 0.765

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Most of the staff are very friendly and caring. Sometimes it's hard to find member of staff. Generally run very well.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Harley Grange Care Home responded to this review on 25 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve, and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

My Father-in-Law has been a resident since November 2015. Since he's been here the care has been to a high standard, however I do wish they would try different alternatives to encourage him to get out of bed each day. My father-in-law is quite happy laying in bed all day but this is no good for his chest, pressure areas and most of all his mental state. I wish more engagement from the staff was offered with regards to activities and socialising.

How likely would you be to recommend Harley Grange Care Home? Likely

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Harley Grange Care Home responded to this review on 20 Apr 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services."

We would like to thank you for your kind comments and will pass them back to the staff team. We are currently recruiting a new Activities Organiser and will introduce the successful candidate to all residents and relatives on commencement of employment. Also we will ensure the team during this time offer more engagement to your Father and other residents at the home.

"The new Home Manager has an open door policy, please feel free to pop in and have a chat at any time.

The staff are very helpful and caring to the guests. There is a large lounge with views across the garden. The garden is a lovely place to sit in the summer with areas of shade if required.

How likely would you be to recommend Harley Grange Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Harley Grange treated my terminally ill stepfather with great care and compassion during the final weeks of his life. They were welcoming, helpful and supportive of his wife and myself during the 6 weeks he was resident there. I would highly recommend this care home.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

very accommodating, clean bedrooms, home. Things sorted out quickly and efficiently. My father has always been well looked after very well. Special thanks, as they bot deserve praise is the nurse and her husband, both are polish and are able to communicate with my father which was important.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very pleased with all aspects of the home. The cleanliness and food are very good. The staff are lovely. They are all very friendly and helpful. I have been in to see mum at different times of the day and the care and attention to patients is always very good. I would recommend the home to anyone.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The manager and the home and her staff have made my father and my family feel welcome. Any concerns are dealt with in a timely and professional manner and I feel as if we are being listened to. This nursing home really does care for it's residents and the staff show kindness and consideration to my father and other residents. Health and safety matters are taken very seriously. The food is of a high standard. The atmosphere is calm and caring.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum is well looked after by friendly and caring staff. Both my parents came into Harley Grange in March, unfortunately my father died recently and the staff were so kind to all the family. Mum has dementia and the nurses and carers try to stimulate her by chatting and various activities. We are currently at a coffee and cake morning organised by the home with all the residents involved. I have no worries about my mum as I know she id getting the best care.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was happy during her two year plus residence at Harley Grange, the staff were cheerful and caring towards her, in her nineties, and other residents she particularly enjoyed outings and staff or volunteer organised activities, she said "this is the best place for me at this stage I'm happy living here". With this warm positive atmosphere I would certainly recommend this care home as would other family members who made regular visits.

How likely would you be to recommend Harley Grange Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Rooms: Good

Value for Money: Good

The care and attention provided by the whole staff was excellent, not only to my husband but to myself and my family. There is a very good atmosphere as soon as you enter the care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My father was only at the home for a few days for palliative care until his death, but the staff could not have been more caring, not just to dad but to the rest of us (the family) who found it a difficult time.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

When I visit the staff are very helpful and polite. They make time to look after my sister making sure she is comfortable. The manager is always there if you have any queries. The home, I feel, is excellent and I am happy with the way my sister has been cared for.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The professionalism, care and love all the staff provide to the residents is exceptional.

We looked at many nursing homes prior to moving our mother here and none could compare to Harley Grange.

We can rest assured that our mother will be very well looked after, 24/7 giving us peace of mind.

They are the best.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

There are no jobs posted yet for Harley Grange Care Home

Staff Profiles

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Care Home Idol 2016

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