Eliot House

21 Crooked Billet Street, Morton, Gainsborough DN21 3AH

Eliot House, Gainsborough, Lincolnshire
Eliot House, Gainsborough, Lincolnshire
Eliot House, Gainsborough, Lincolnshire

Eliot House, in Gainsborough, is registered for twenty-nine service users, with provision tailored towards mental health complications, including for adults with learning disabilities and also for clients diagnosed with dementia.

All carers are highly qualified and resourced to achieve high standards of care, respecting the privacy and dignity of all involved and valuing feedback from family and loved ones of residents.

Group: MPS Care Group

Person in charge: Shanti Rampal (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 29 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 18+.

Single Rooms: 21

Shared Rooms: 4

Rooms with ensuite WC: 14

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Eliot House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.539)

The Review Score of 9.5 (maximum of 10) for Eliot House is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.539 is made up of a Quality Score of 4.849 Points (maximum of 5) relating to the rating and a Quantity Score of 4.69 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.539 for Eliot House is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.849 for Eliot House is calculated as follows: ( (101 Excellents x 5) + (18 Goods x 4) ) ÷ 119 Ratings = 4.849

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.69 for Eliot House is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 29 Registered Beds) x 2 = 0.690

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


I cannot fault the care received by my father in law from the staff at Eliot House. I visited my aunt in two homes over the previous year and would have wanted to move her to Eliot House had this been an option at the time.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father went into Eliot House in January 2016, after my mum(his carer) became ill. Whilst it was a stressful time for my parents and the wider family, all of the staff gave my mum and dad incredible help and support. To add to this, the emotional and physical care given to my dad was always to a very high standard. My father died two days ago and the love, care and compassion he and we received in his last few days was exceptional. I would like to thank everyone at Eliot House from the bottom of my heart, for making this very difficult time, a safe and serene experience to say our goodbyes.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot recommend Eliot House highly enough; the setting is lovely and the staff so caring and friendly. They were very kind and patient with my lovely Dad and looked after him so well when we were unable to provide the care he needed. They encouraged him to eat, walk and join in with activities even though we had struggled with the latter for many years! We were always made to feel very welcome and all the staff went out of their way to help - nothing was ever too much trouble.
In his final days they continued to ensure he was well looked after and medical care was provided to keep him comfortable. At the end it was a great comfort that, although they remained entirely professional, they were able to express the genuine affection they felt for him. The residents are not just 'clients'.
Thank you.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My wife has been a resident of Eliot House since May 2015 due to her alzheimer's disease. The house is always clean, light and airy. The staff are cheerful, polite and always alert. You don't have to search for a staff member. My wife is always presented in a smart and tidy way whenever I visit. She has severe communication problems and the staff are alert to this and very helpful. The activities provided include day trips and visits to garden centres plus live musical entertainment. The food is excellent and management staff are helpful and informative. On the whole, I am more than satisfied for the safety and comfort of my wife.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting my father at Eliot House for over 2 years and I am impressed with the quality of care he receives. All members of staff treat the residents and their families with respect and compassion. They make a point of really getting to know each resident and plan activities linked to their interests. Before my father arrived, they asked about his favourite colour and decorated his room to suit his personal taste, in order to make it feel like home.
When my father first came here, he was seriously under weight and unable to walk, Thanks to the patience and support of the staff he is now able to walk a short distance and he has gained weight. My mother visits most days and always feels welcome.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Conducted with every point explained fully, given every chance to question how my husband would be affected. Encouraged to voice my worries about the future care, the review was lengthy and in depth.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I chose Eliot House for my step-dad because he was not being cared for in his previous home (near Newcastle) and I wanted to keep a closer eye on him. I live 2 streets away. He was weak, hungry and filthy when he arrived. Management at Eliot House immediately raised a safeguarding issue against my step-dad's former home. They photographed and treated his wounds, bathed him, fed him and ensured he was comfortable. My mother was even allowed to sleep in his room for the first week. Dad immediately gained weight and his spirits were lifted. All the staff went beyond their duty to get to know him. This is the first home I have been in where the staff really are interested in their resident's well-being. Every time I walked in, the carers were sat with the residents, chatting and encouraging them to participate in activities. There was always someone in his room checking on him and closely recording his progress. When my step-dad was dying, his carers came into work to see him on their days off. They were not phased by his unwanted behaviour as his mind was failing. They kissed him and showed genuine affection. His death was terrible due to Parkinson's and Dementia. The staff wept for him and comforted my mother. They talked her through every stage of his illness. They fed her and advised her. We were at our wits end until we found Eliot House. I cannot fault the caring team of staff or the facilities available. Both my mother and I highly recommend this care home.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad came in for two weeks from hospital not walking, with in two days dad was on his feet and walking. All the staff from the cleaners to cooks, nurses and manager go the extra mile for the guests, it feels like home. The food was lovely and every one is kind and caring.

How likely would you be to recommend Eliot House? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident of Eliot House from 2011 – 2015, with Parkinson’s and Dementia. The care he received was beyond our expectations; his individual needs were taken into consideration, and when bed-ridden for the last 2 years, the staff went above and beyond to ensure he was comfortable and medically cared for; the doctor was called whenever they felt it necessary, and nurses working at the home always offered to come in, even in the middle of the night.

We looked around a few homes prior to dad going into Eliot House, this is by far the best, AND it does not smell of pee! Actually, the hardest part since dad has passed, is going back into the home, and smelling the clean laundry smell of dad as soon as you walk in the door!

Not only did they care for dad, but they cared for my mum too. Nearly every day she would visit, and every time she would be offered a wonderful lunch, or a cup of tea if later in the day.

I am eternally grateful to the wonderful staff who cared for dad in such a lovely way. If they took advanced bookings, my mother and I, would, without a doubt would book a room!
Thank you Eliot House.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother passed away at the end of October after 9 years as a resident of Eliot House. In the whole of that time I have been utterly satisfied with my mother's care, and more than that, the Matron and staff there loved her and cared for her as a loved one. My mother eventually became unable to speak, and bed/chair bound, but the staff always knew what she was communicating, and they were familiar with her preferences in every way. Her skin was healthy, her hair kept lovely, her hands manicured. she always looked so cosy. They made her smile all the time. They recognised discomfort and dealt with it quickly. They always included her in any activity or entertainment and she would respond with smiles. I did observe how the staff were with other residents and they were loved too, and they were supportive of me, which I needed because it was hard to have my mother unable to speak with me and unable to move unaided. I would not hesitate to recommend Eliot house, I thank Matron and the staff from the bottom of my heart, they are very special people who love their work and deserve medals.

How likely would you be to recommend Eliot House? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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