Charnwood Care Home

24 Station Road, Carlton, Nottingham NG4 3AX

Charnwood Care Home, Nottingham, Nottinghamshire
Charnwood Care Home, Nottingham, Nottinghamshire
Charnwood Care Home, Nottingham, Nottinghamshire

Charnwood Care Home can be found in the Carlton area of Nottingham and it's hard not to feel the warm welcome once you visit.

The residents at Charnwood have various care needs - some specialist nursing, while others look to us for general help for everyday life. The home offers residential and nursing care. Alongside this, Charnwood also offers a pre-bookable respite and day care service which is extremely helpful for families when planning holidays or days out.

Residents can enjoy relaxing or socialising in the communal areas of the home. Alternatively, there is vast garden spaces outdoors which are perfect for catching up with family and friends in the sunshine.

Group: Four Seasons Health Care

Person in charge: Chris Harpham (Home Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 88 residents

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Bipolar/Manic Depression • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 88

Rooms with ensuite WC: 14

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Charnwood Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.8 Charnwood Care Home has a Review Score of 8.8 (8.759)

The Review Score of 8.8 (maximum of 10) for Charnwood Care Home is based on 17 Review/Recommendations in the last 2 years. This Review Score of 8.759 is made up of a Quality Score of 4.373 Points (maximum of 5) relating to the rating and a Quantity Score of 4.386 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.759 for Charnwood Care Home is based on 17 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.373 for Charnwood Care Home is calculated as follows: ( (96 Excellents x 5) + (88 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 201 Ratings = 4.373

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.386 for Charnwood Care Home is calculated as follows:

      1. 17 Positive Reviews = 3

      2. 0.1 x 17 Positive Reviews = 1.700 (maximum score = 1)

      3. (17 Positive Reviews ÷ 88 Registered Beds) x 2 = 0.386

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Charnwood Care Home?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charnwood Care Home

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Son of Resident/Service User
    4
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

16 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 16 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I see that my father receives a high standard of care and attention. The staff are thoughtful and caring and it's a comfort to know and see their dedication to his needs as we are now so far away. The facilities are excellent and the quality of the food and activities is of a very high standard, no complaints from my dad in that respect.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in just over a month and new management is now in place. Overall first impressions are good. Staff always friendly and welcoming. Mum always looks clean and tidy and seems to have settled in. She is well and is happy.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

T think the staff here are marvellous. I was a bit scared coming here but the staff make me feel welcome. The activities lady is lovely very bubbly and energetic and nothing is to much trouble. I enjoy the food and company.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are brilliant, nothing is too much trouble. The Activities Coordinator did a wonderful quiz, which was really interesting and funny. Well done. I enjoyed the food, very tasty. People are very friendly and polite.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I asked the activity lady to take me shopping, I had only been here a couple of days and nothing was too much trouble. She booked me a taxi and got me to the shops, she found everything I wanted, it was such a pleasure to be with her. When we got back she got all my stuff together and put it in my room. After this, she settled me down for my lunch, this lady was marvellous.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Charnwood really suits my mother well, every member of staff are brilliant caring and kind. Glad to know we have placed mum in the best care thank you. My grandson says it's nice too.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Everything OK, always clean and tidy. Never found any problems.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I enjoy it here. I enjoy the activities lady coming to visit my room and chat and play games with me. I look forward to my lunch at lunch time.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Care home is clean, tidy and welcoming. My relative is well cared for and always tells me so. Food is lovely and well presented. The activities lady is wonderful. She is very warm and friendly and is a credit to your company. All the other staff are very warm and friendly.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Spoke to the activities co-ordinator, now we appreciate how difficult it is to encourage my mum to take part in the activities. We are happy that trouble is taken with mum and that she does take more part than we thought. I have seen the activities co-ordinator in a different uniform so it's really disappointing that when staff is short she is taken off activities!!!

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Poor

Value for Money: Good

Activities is a lot better now than it was before. Bedrooms need to be decorated and new furniture. Staff to take more care of people's possessions. Messages need to be clearly written down.

How likely would you be to recommend Charnwood Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Poor

Safety / Security: Good

Rooms: Very Poor

Value for Money: Good

Lesley Wright, Home Manager at Charnwood Care Home responded to this review on 08 Feb 2016:

Hi there, thank you for taking the time to review Charnwood Care Home - we really appreciate all comments and feedback. Since receiving the review I have taken a look into the problems you mention and would like to share the outcomes with you. In relation to the décor, this is also something we are looking into and I’d be happy to discuss further with you. I look forward to speaking with you. Kind regards.

Amazing staff, polite and caring. Activities coordinator has improved the entertainment and everyone like the lady, very good. In fact the staff are all very good.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rooms are poorly decorated, not been done for years. Staff are good and polite.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

After visiting several local nursing homes, this one seemed the most warm, welcoming, on first sight. I am pleased to say my first impression was correct, the staff are thoughtful, helpful and caring (Can't do enough for mum!)

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is very homely and welcoming and the staff are very caring and friendly. My mum/dad settled in very quickly and are happy and feel safe. The meals are good and varied, staff will always keep family informed and up to date. There are lots of different activities that they can join in if they wish. I would highly recommend this care home to anyone.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think the care my mother gets is amazing. Mum is so happy at Charnwood and enjoys the care, kindness and laughter she has.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am satisfied with the care my brother gets, there is a nice feeling to the home and carers are very nice. My brother is settled and likes living in the home which says a lot. The staff are always friendly and very helpful you don't want much more than that.

How likely would you be to recommend Charnwood Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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