St Augustine's Court Care Home

105/113 Wells Road, St Anns, Nottingham NG3 3AP

St Augustine's Court Care Home, Nottingham, Nottinghamshire
St Augustine's Court Care Home, Nottingham, Nottinghamshire
St Augustine's Court Care Home, Nottingham, Nottinghamshire

Group: Chengun Care Homes Ltd

Person in charge: Mary Chigodora (Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 27 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish

Single Rooms: 27

Shared Rooms: 0

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Directions:

Conveniently located on the Wells Road, between the junctions of Botany Avenue and Hendon Rise.

Visiting:

NCT Buses nos. 40 and 41 stop very close to the Home. No restrictions on visiting.

Parking:

Parking on site.

Latest CQC* Report on St Augustine's Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.6 St Augustine's Court Care Home has a Review Score of 9.6 (9.636)

The Review Score of 9.6 (maximum of 10) for St Augustine's Court Care Home is based on 15 Review/Recommendations in the last 2 years. This Review Score of 9.636 is made up of a Quality Score of 4.636 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.636 for St Augustine's Court Care Home is based on 15 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.636 for St Augustine's Court Care Home is calculated as follows: ( (122 Excellents x 5) + (45 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 176 Ratings = 4.636

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for St Augustine's Court Care Home is calculated as follows:

      1. 15 Positive Reviews = 3

      2. 0.1 x 15 Positive Reviews = 1.500 (maximum score = 1)

      3. (15 Positive Reviews ÷ 27 Registered Beds) x 2 = 1.111 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend St Augustine's Court Care Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Augustine's Court Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.5 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 10 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

The staff are excellent in looking after my very challenging dad. They keep the family informed in all aspects of his care. He is provided with good food and plenty of cups of tea. The staff are very friendly and welcoming. My dad had been in a different nursing home before St Augustine's Court but I have to say St Augustine's is far, far better. We (the family) are very happy with dads care. It is a pleasure visiting him in a caring care home.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise the staff highly enough at this care home. In my experience this has been the best home he's been to, my father is quite demanding at times, but they cope very well and stay calm at all times. Very patient, and very professional I cant thank them enough.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been in this care home now for 2 and a half years and settled well. He is treated very well too and the staff are very friendly and helpful. I visit weekly and am always satisfied with the care dad gets, the only thing I would say is the mangers don't seem to stay long and sometimes the home seems to go without a manager for a period of time putting a lot of stress and extra work onto the other staff e.g. sisters nurses and senior staff.

How likely would you be to recommend St Augustine's Court Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at St Augustine's Court Care Home responded to this review on 30 Nov 2015:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

The home is currently recruiting a home manager and during this time is being supported by a relief manager.

The senior management team also visit the home to monitor quality and compliance and support the team.

Thanking you again for taking the time to provide really helpful feedback about the home.
We value all feedback and ensure it is recorded and acted upon.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

Cannot fault the care in any way and would have no hesitation in recommending the care home and it's staff.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner is being looked after very well at St Augustine's and gets on well with all the staff there. The staff there are caring and considerate.

How likely would you be to recommend St Augustine's Court Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

I have nothing but admiration for the staff at St Augustine's. Under the guidance of Angie, Elaine and Mary, they show kindness and compassion for the residents. There is always laughter here!

No Average Rating is available*

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Would be nice to see flowers in the main TV areas.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everywhere is so fresh, no smell. Our friend is always clean and fresh.

No Average Rating is available*

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff and the home are excellent. I love the fact that each resident is treated with the upmost respect.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff have very quickly got to know dad and treat him excellently. He is a lot calmer.
All the staff are so friendly and helpful. I am very happy for him to live here.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care and support all the staff has provided for my mum, she has come on in leaps and bounds since moving into her new home at St Augustine's. She is eating very well now and has put on some weight which is very good. I know my mum is being very well looked after and she is happy. So lovely to see my old mum back again.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care my mother is receiving. All staff are very friendly and work really hard. I know my mother is very happy here. My mother is looked after very well and she always looks lovely when I visit. It makes me happy that my mum is being looked after very well.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As previously reported , there is not a specific reason why I find St Augustine's Court good. It appears to me to be a combination of appropriate resource, management, although there has been a change in personnel recently the standard remains high.
The staff ratio to residents is good, but above all knowledge of dementia in all its forms is excellent.
To understand Dementia and the challenging behaviour that it can present you have to spend some time in the Care Home only then can you understand the skills required to manage the residents individual needs, for us the individual care shown to the residents by the staff is second to non.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are outstanding. My mum has been in the home two years and has received excellent care and attention. The residents are always clean and tidy in their appearance and their dietary needs well catered for. My mum has just passed away and the nursing care she received from all the staff was excellent. I asked for her to remain at the home and not go into hospital because she would receive the best attention. They have also been very supportive to myself throughout the time mum had been the home and the last couple of weeks of her illness.
My thanks must go to all the staff for their hard work and dedication.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Knowledgable, friendly and caring staff. Homely relaxed environment. Always greeted with the offer of a drink. All staff know the current state of my grandmother staff are always on hand to answer any questions, they take care of all her needs whilst keeping her dignity at all times. Although my grandmother can not communicate well she responded well to staff and always tries to kiss their hands. As a family we are very pleased with all aspects on the care home.

How likely would you be to recommend St Augustine's Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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