Acacia Care Home

12 Sherwood Rise, Sherwood, Nottingham NG7 6JE

Acacia Care Home, Nottingham, Nottinghamshire
Acacia Care Home, Nottingham, Nottinghamshire
Acacia Care Home, Nottingham, Nottinghamshire

Located in the beautiful surroundings of Nottinghamshire, Acacia Care Home is a care home offering dementia residential and dementia nursing care.

Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. A range of well-equipped bedrooms which are bright, safe and comfortable are decorated in a variety of styles in keeping with the character of the home.

Chefs at Acacia Care Home pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Noor Khan (Home Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 46 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): French, Hindi, Polish, Urdu

Single Rooms: 42

Shared Rooms: 2

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Acacia Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.6 (9.573)

The Review Score of 9.6 (maximum of 10) for Acacia Care Home is based on 24 Review/Recommendations in the last 2 years. This Review Score of 9.573 is made up of a Quality Score of 4.573 Points (maximum of 5) relating to the rating and a Quantity Score of 5 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.573 for Acacia Care Home is based on 24 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.573 for Acacia Care Home is calculated as follows: ( (180 Excellents x 5) + (82 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 281 Ratings = 4.573

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 5 for Acacia Care Home is calculated as follows:

      1. 24 Positive Reviews = 3

      2. 0.1 x 24 Positive Reviews = 2.400 (maximum score = 1)

      3. (24 Positive Reviews ÷ 46 Registered Beds) x 2 = 1.043 (maximum score = 1)

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


All of the carers, nurses, kitchen crew and cleaners were absolutely brilliant to my father and his family. I could not have chosen a better home for my father. The care and attention he got was better than I or my family could have given him. Many thanks to Acacia.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with the care my husband gets here. I am grateful for all the help and for the affection. Thank you for looking after my husband.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over many years my lovely mum attended day care facilities at Acacia Care Home three days a week to give my father some respite time and mum to have a time for her with specialists that could stimulate and care for her.

My mum's health deteriorated significantly from October 2015 after a stroke. She had several hospital admissions latterly resulting in the need for end of life care in a nursing environment. My father could not manage her care at home. When Acacia was mentioned we visited. My father already knew staff there. As soon as we arrived we felt welcomed and cared for. My father decided mum should come to Acacia for her final days.

The room chosen was lovely and bright, perfect for care giving without being too clinical. She had excellent care with Staff being attentive to all her needs and ours.

My mum left us this last week. The whole family is very happy she spent those last important few days at Acacia. We cannot thank them enough for all their care and support.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well looked after, well fed, immaculate cleanliness, staff are very good.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad came to Acacia for end of life care and was well cared for by the home. Plenty of staff on site. Admin very helpful and friendly. The manager very kind. Definitely kindness in care at Acacia care home. We are very happy that we chose Acacia. The manager and her team did an excellent job. Dad died a dignified death.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Very pleased with the care and support my father receives friendly staff. Plenty of staff per client ratio.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The staff and management are very friendly and are giving my mum the right care and support that she needs, overall I'm very happy.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Friendly and polite staff. Admin is very helpful and informative. The new manager is very accommodating and helpful in all situations. Very happy that my mum is staying at Acacia .
Highly recommend.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband Steve and I visited mum today. We are very pleased with mum and with the way she is being cared for here. Mum seems to be settling very well, the staff are very good and today we were offered luncheon with mum (what a surprise) we had a lovely lunch and dessert to follow and to top it off I had a glass of wine with my meal. I cannot thank Acacia enough for the effort they put in to make everyone welcome.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have noticed a lot of good changes lately. Decor is very good and nice things added - love the homely touch. New staff, very good. A great difference form being ignored before. Well done! Asked Mum how things are and she says things are good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff, in my opinion, are friendly and show a good degree of care and understanding to all residents. On a personal level I have had no concerns about my mums treatment of care. Home is always being improved and meals always look nutritious and plentiful. Great to see a helpful and understanding manager. Massive improvement, keep up the good work.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Staff are very friendly and welcoming - nothing is too much trouble. Open hours - visit at any time, which is very reassuring. Phone contact very good, can phone and get a daily update on my mum. All staff work together as a team and all are able to tell me information with regard to my mum, the manager is very helpful too. As someone who has never used this type of service before, we were very anxious about leaving mum - need not have worried at all!!

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was very impressed with the manager who came to us and spent time talking to us and explaining everything that was going on. We felt our friend was cared for beyond our expectations and staff managed the challenges they faced daily with her in a dignified manner. Right to the end, thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is happy and so am I. The staff are so lovely and helpful,they ring me if he has a fall. He likes the food and his bedroom is lovely, I am so glad I managed to get him in there. I would recommend to anyone which I have done already.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife lives at the home and I am very happy that they take care of her like family would.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit this care home 4 to 5 times a week. I am always made to feel welcome by the warm and friendly staff. They always ask if everything is alright and always make us hot or cold beverages, also offering biscuits too. The care my friend receives is of a top standard in my opinion which is also prolonging his life. Thank you to all the staff that work there, especially Linda.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In particular I like the fact that even though I am having so many visitors, staff always make them feel very welcome, this way I can enjoy my family more. The food is brilliant, staff are lovely and helpful. The only thing I would need to make the cherry on top of the cake is a pool somewhere around here.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I like this place for care and I think that's nice that my family can visit whenever they want. I think the food is delicious and there is always a choice.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I like here for the fact that I can do what I like. I like the food in here.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I like to live here 7 out of 10 in score. The food I like 9 out of ten. The staff are lovely and as much as I am a very fussy person they care for me very well.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel nice in here, it's very homely. I like the staff in here and the food is very nice, I have so much freedom. You are helping me a lot.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Always plenty of staff, home is clean, staff all appear caring and committed to residents.

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

I feel nice in here. It's very homely. I like the staff in here and the fact that I have so much freedom. Food is very nice. You are helping me a lot.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Such a big improvement in Acacia over the past few months. The staff have always been very kind and helpful, they make me feel so welcome in fact I'm part of the family I hope Acacia is going to the one of the best homes in Nottingham in the near future and I want to help it all I can.

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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