Acacia Care Home

12 Sherwood Rise, Sherwood, Nottingham NG7 6JE

Acacia Care Home, Nottingham, Nottinghamshire
Acacia Care Home, Nottingham, Nottinghamshire
Acacia Care Home, Nottingham, Nottinghamshire

Located in the beautiful surroundings of Nottinghamshire, Acacia Care Home is a care home offering dementia residential and dementia nursing care.

Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. A range of well-equipped bedrooms which are bright, safe and comfortable are decorated in a variety of styles in keeping with the character of the home.

Chefs at Acacia Care Home pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Noor Khan (Home Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 46 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): French, Hindi, Polish, Urdu

Single Rooms: 42

Shared Rooms: 2

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Acacia Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 05 Sep 2016

Please contact us for information regarding our bed availability

Current Reviews

9.4 Acacia Care Home has a Review Score of 9.4 (9.361)

The Review Score of 9.4 (maximum of 10) for Acacia Care Home is based on 16 Review/Recommendations in the last 2 years. This Review Score of 9.361 is made up of a Quality Score of 4.665 Points (maximum of 5) relating to the rating and a Quantity Score of 4.696 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.361 for Acacia Care Home is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.665 for Acacia Care Home is calculated as follows: ( (138 Excellents x 5) + (37 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 188 Ratings = 4.665

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.696 for Acacia Care Home is calculated as follows:

      1. 16 Positive Reviews = 3

      2. 0.1 x 16 Positive Reviews = 1.600 (maximum score = 1)

      3. (16 Positive Reviews ÷ 46 Registered Beds) x 2 = 0.696

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Acacia Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acacia Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

4 Reviews* is 4.9 out of 5

*The Average Rating only uses ratings from the 4 reviews. Ratings from the 12 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

All of the carers, nurses, kitchen crew and cleaners were absolutely brilliant to my father and his family. I could not have chosen a better home for my father. The care and attention he got was better than I or my family could have given him. Many thanks to Acacia.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with the care my husband gets here. I am grateful for all the help and for the affection. Thank you for looking after my husband.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Over many years my lovely mum attended day care facilities at Acacia Care Home three days a week to give my father some respite time and mum to have a time for her with specialists that could stimulate and care for her.

My mum's health deteriorated significantly from October 2015 after a stroke. She had several hospital admissions latterly resulting in the need for end of life care in a nursing environment. My father could not manage her care at home. When Acacia was mentioned we visited. My father already knew staff there. As soon as we arrived we felt welcomed and cared for. My father decided mum should come to Acacia for her final days.

The room chosen was lovely and bright, perfect for care giving without being too clinical. She had excellent care with Staff being attentive to all her needs and ours.

My mum left us this last week. The whole family is very happy she spent those last important few days at Acacia. We cannot thank them enough for all their care and support.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well looked after, well fed, immaculate cleanliness, staff are very good.

How likely would you be to recommend Acacia Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad came to Acacia for end of life care and was well cared for by the home. Plenty of staff on site. Admin very helpful and friendly. The manager very kind. Definitely kindness in care at Acacia care home. We are very happy that we chose Acacia. The manager and her team did an excellent job. Dad died a dignified death.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Very pleased with the care and support my father receives friendly staff. Plenty of staff per client ratio.

How likely would you be to recommend Acacia Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

The staff and management are very friendly and are giving my mum the right care and support that she needs, overall I'm very happy.

How likely would you be to recommend Acacia Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Friendly and polite staff. Admin is very helpful and informative. The new manager is very accommodating and helpful in all situations. Very happy that my mum is staying at Acacia .
Highly recommend.

How likely would you be to recommend Acacia Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband Steve and I visited mum today. We are very pleased with mum and with the way she is being cared for here. Mum seems to be settling very well, the staff are very good and today we were offered luncheon with mum (what a surprise) we had a lovely lunch and dessert to follow and to top it off I had a glass of wine with my meal. I cannot thank Acacia enough for the effort they put in to make everyone welcome.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have noticed a lot of good changes lately. Decor is very good and nice things added - love the homely touch. New staff, very good. A great difference form being ignored before. Well done! Asked Mum how things are and she says things are good.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff, in my opinion, are friendly and show a good degree of care and understanding to all residents. On a personal level I have had no concerns about my mums treatment of care. Home is always being improved and meals always look nutritious and plentiful. Great to see a helpful and understanding manager. Massive improvement, keep up the good work.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Staff are very friendly and welcoming - nothing is too much trouble. Open hours - visit at any time, which is very reassuring. Phone contact very good, can phone and get a daily update on my mum. All staff work together as a team and all are able to tell me information with regard to my mum, the manager is very helpful too. As someone who has never used this type of service before, we were very anxious about leaving mum - need not have worried at all!!

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was very impressed with the manager who came to us and spent time talking to us and explaining everything that was going on. We felt our friend was cared for beyond our expectations and staff managed the challenges they faced daily with her in a dignified manner. Right to the end, thank you.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is happy and so am I. The staff are so lovely and helpful,they ring me if he has a fall. He likes the food and his bedroom is lovely, I am so glad I managed to get him in there. I would recommend to anyone which I have done already.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife lives at the home and I am very happy that they take care of her like family would.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I visit this care home 4 to 5 times a week. I am always made to feel welcome by the warm and friendly staff. They always ask if everything is alright and always make us hot or cold beverages, also offering biscuits too. The care my friend receives is of a top standard in my opinion which is also prolonging his life. Thank you to all the staff that work there, especially Linda.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Acacia Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Acacia Care Home