Regency Care Home

140 Lily Hill Street, Whitefield, Manchester M45 7SG

Regency Care Home, Manchester, Greater Manchester
Regency Care Home, Manchester, Greater Manchester
Regency Care Home, Manchester, Greater Manchester

Regency Care Home is a Manchester care accommodation that uses up-to-date techniques and equipment in order to provide up to sixty-one residents with appropriate care packages.

Though suitable for many nursing purposes, Regency carers specialise in looking after the sometimes challenging care needs of people with dementia, including Alzheimer's.

The home has good wheelchair access and suits people with physical disabilities, with all residents encouraged to maintain personal choice and an independent lifestyle for as long as possible.

Group: Four Seasons Health Care

Person in charge: Mary Crossley (Manager)

Local Authority / Social Services: Bury Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 61 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Separate EMI Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Regency Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.2 (8.167)

The Review Score of 8.2 (maximum of 10) for Regency Care Home is based on 4 Review/Recommendations in the last 2 years. This Review Score of 8.167 is made up of a Quality Score of 4.636 Points (maximum of 5) relating to the rating and a Quantity Score of 3.531 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.167 for Regency Care Home is based on 4 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.636 for Regency Care Home is calculated as follows: ( (30 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 44 Ratings = 4.636

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.531 for Regency Care Home is calculated as follows:

      1. 4 Positive Reviews = 3

      2. 0.1 x 4 Positive Reviews = 0.400

      3. (4 Positive Reviews ÷ 61 Registered Beds) x 2 = 0.131

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mum came to Regency yesterday, after a long journey from Kent. The staff were all so welcoming. The deputy manager stayed late to ensure she met mum and got her settled. The room has been made up beautifully. The staff came and introduced themselves but also didn't push mum as she has only just arrived. The deputy manager has been brilliant in the transition. Helpful and caring.

How likely would you be to recommend Regency Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was at the end of her life and was in the Regency for 10 days before she passed away. She was treated with respect and dignity from all the wonderful staff. She was spotlessly clean every day and cared for so wonderfully. The staff were so kind to her and I am so pleased that her last days were spent in the Regency. Thank you so much.

How likely would you be to recommend Regency Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother, aged 91 years, has lived for almost three years within the care of the Regency Care Home. The responsibility of care largely rests with the permanent staff under the new, and current, manager. They are remarkable people with genuine commitment who have clearly embraced the new and revised codes of care, responsibility and conduct introduced within the last year. Not all things at the Regency are perfect, including staff not always having enough time for their allotted duties, detailed training of agency staff brought in when required, labelled laundry items going missing. But at the core of the care home is a big heart displaying North of England warmth. My mother regards the carers as her friends, and this is testament to their effectiveness and value, particularly in a modern world that seems increasingly distant and dismissive to the aged and vulnerable. Well done to all and keep up the good work!

How likely would you be to recommend Regency Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum has been in this care home for year now. I could not want for a better place to care for her. While there is always room for improvement, that improvement would take it from is already 4 stars.

How likely would you be to recommend Regency Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submit a Review for Regency Care Home

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2016

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