Averill House Care Home

Averill Street, Newton Heath, Manchester M40 1PF

Averill House Care Home, Manchester, Greater Manchester
Averill House Care Home, Manchester, Greater Manchester
Averill House Care Home, Manchester, Greater Manchester

Averill House Care Home is located on the outskirts of Manchester, and provides residential, nursing, dementia, respite and end-of-life care.

Residents have access to a choice of lounge areas featuring comfortable and specially designed furnishings.

Averill House Care Home features well-equipped and comfortable bedrooms, some with garden views.

The home offers residents a range of fresh, nutritional meals and is able to cater for dietary and cultural requirements.

Home managers and staff members at HC-One work to ensure kindness is at the heart of the care provided.

Group: HC-One

Person in charge: Andrew Woodward (Manager)

Local Authority / Social Services: Manchester City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Averill House Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 05 Sep 2016

Please contact us for information regarding our bed availability

Current Reviews

9.1 Averill House Care Home has a Review Score of 9.1 (9.066)

The Review Score of 9.1 (maximum of 10) for Averill House Care Home is based on 16 Review/Recommendations in the last 2 years. This Review Score of 9.066 is made up of a Quality Score of 4.399 Points (maximum of 5) relating to the rating and a Quantity Score of 4.667 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.066 for Averill House Care Home is based on 16 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.399 for Averill House Care Home is calculated as follows: ( (86 Excellents x 5) + (63 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 168 Ratings = 4.399

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.667 for Averill House Care Home is calculated as follows:

      1. 16 Positive Reviews = 3

      2. 0.1 x 16 Positive Reviews = 1.600 (maximum score = 1)

      3. (16 Positive Reviews ÷ 48 Registered Beds) x 2 = 0.667

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Averill House Care Home?

  • Extremely LIKELY
    2
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Averill House Care Home

  • Resident / Service User
    6
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

3 Reviews* is 4.5 out of 5

*The Average Rating only uses ratings from the 3 reviews. Ratings from the 13 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Averill House is very homely. Staff are very welcoming and are available to answer any questions needed. The place is always clean and tidy.

How likely would you be to recommend Averill House Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly atmosphere. Very relaxed and caring attitude to residents and visitors.

How likely would you be to recommend Averill House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

It was most noticeable on my first visit to Averill House just how peaceful and calm the house really was. These same remarks also apply to the lounge areas where most of the residents appear to spend their time, although it must be said the staff always on duty are very attentive. As well as the lounge areas being so ship-shape and orderly, the bathrooms, corridors, and bedrooms appear to be decorated to a high standard of finish and very well maintained.
The staff are extremely watchful whilst carrying out their duties, but extremely pleasant and courteous in their manner. All in all, a fine care home.

How likely would you be to recommend Averill House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the team and all the staff made my wife very welcome they have all looked after her. I am pleased the way she has come on since being in Averill House she is like she was 3 years ago. Averill House is clean and tidy, I want to thank the management and all the staff for making her welcome. I thank you all at Averill House. Thank you.

How likely would you be to recommend Averill House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came into Averill House in May 2015 for respite care initially and was made a permanent resident in August 2015. From the very first visit of myself and my husband we were welcomed by all the staff and manager who were informative and sensitive to mums needs. Our family visit daily and have an excellent relationship with all staff. I find the home welcoming, friendly and able to provide the excellent care mum needs. The senior nurses and manager have been supportive with any other professionals dealing with our situation. I cannot recommend Averill House higher and am extremely happy with their services.

How likely would you be to recommend Averill House Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visit everyday, I'm welcomed with a good morning and a friendly smile from all the staff, all the staff are polite, very helpful, my mother has dementia sometimes she can have a bad attitude towards the staff. The staff are so understanding they would go that extra mile to help her. Any problems I'm contacted at anytime and there is consultation as to how to resolve it.

How likely would you be to recommend Averill House Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Have no complaints at all, totally happy with everything at Averill House.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is very good, Margarets needs are well cared for and carers/nurses are very professional.
Teresa,Vicky,Jordan, Lee.

Marg
Marg gives 8/10

How likely would you be to recommend Averill House Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

All of it is alright and the cups of tea. Especially when my son visits.

No Average Rating is available*

Happy with all staff and home.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I enjoy the food. Very, very good staff that take care of you. Breakfast could be decent for a main meal.

No Average Rating is available*

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are easy to get along with. Very pleasant, do a very good job. Treatment is first class. No complaints whatsoever. They do everything I need or want doing.

No Average Rating is available*

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Resident said it is run very well and the staff are nice with you. The food is ok. The bedroom is kept nice and clean and bedding is changed regular. The garden is nice where you can get sunshine.

No Average Rating is available*

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I like that I can be myself and do what I want.

No Average Rating is available*

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I enjoy the activities like ping pong and darts.

No Average Rating is available*

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Looked at many care homes but pleased to say Averill House was our choice and we have never regretted it. Thank you. Been in there for over three years.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Averill House Care Home

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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  • For further information on our Review Policy please click here.

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Awards / Recognitions

February 2016

January 2016

Job Vacancies

Staff Profiles

Andrew

Andrew Woodward

Job Title: Home Manager

Description:

What does ‘kindness’ mean to you?

“I would define kind care as treating people how I would want to be treated.”

Andrew is a Registered Nurse with more than 30 years’ experience in providing care and support for older people to enrich their lives and He is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Andrew joined Averill House as Home Manager because he shared HC-One’s vision in aiming to provide the kindest care for each and every Resident. He uses his experience to motivate his team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

He is also passionate about including the local community in life at Averill House and is continually working hard to arrange events and activities with nearby schools and churches.

When asked what he enjoys most about his role, Andrew said:

“I enjoy the variety and the challenge of providing the best care we possibly can for Residents.”

Outside of work, Andrew enjoys supporting his local rugby team and maintaining an active lifestyle that includes playing sport and going to the gym.

If you would like to find out more information about Averill House, Andrew has an ‘Open Door Policy’ and would be pleased to welcome you for an informal chat.

You can contact Andrew on 0161 688 6690 or via email on averillhouse.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Averill House Care Home