Pendleton Court Care Home

22 Chaplin Close, Chaseley Road, Salford M6 8FW

Pendleton Court Care Home, Salford, Greater Manchester
Pendleton Court Care Home, Salford, Greater Manchester
Pendleton Court Care Home, Salford, Greater Manchester

Located on the outskirts of Salford, Pendleton Court Care Home is a period home converted into a 58 bedded accommodation offering Dementia, Nursing, Residential, Respite and End of Life care.

At Pendleton Court Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Pendleton Court pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Ann Gregory (Home Manager)

Local Authority / Social Services: Salford City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 58 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 58

Rooms with ensuite WC: 56

Facilities & Services: Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Latest CQC* Report on Pendleton Court Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 05 Sep 2016

Please contact us for information regarding our bed availability

Current Reviews

9.2 Pendleton Court Care Home has a Review Score of 9.2 (9.212)

The Review Score of 9.2 (maximum of 10) for Pendleton Court Care Home is based on 21 Review/Recommendations in the last 2 years. This Review Score of 9.212 is made up of a Quality Score of 4.488 Points (maximum of 5) relating to the rating and a Quantity Score of 4.724 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.212 for Pendleton Court Care Home is based on 21 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.488 for Pendleton Court Care Home is calculated as follows: ( (133 Excellents x 5) + (109 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 252 Ratings = 4.488

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.724 for Pendleton Court Care Home is calculated as follows:

      1. 21 Positive Reviews = 3

      2. 0.1 x 21 Positive Reviews = 2.100 (maximum score = 1)

      3. (21 Positive Reviews ÷ 58 Registered Beds) x 2 = 0.724

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Pendleton Court Care Home?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pendleton Court Care Home

  • Resident / Service User
    13
  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

8 Reviews* is 4.4 out of 5

*The Average Rating only uses ratings from the 8 reviews. Ratings from the 13 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

My husband came to live at Pendleton Court on 5 February 2016. I was really upset for him to leave me and his home. All the staff were very friendly from the start. One member of staff in particular made me feel he would be well looked after, she is a jolly, helpful and very caring member of your staff. I have been satisfied with the care my husband receives. I like the fact most residents get together and have lots of entertainments and things to do where possible. There are lots of changes in staff which is not such a good thing for the residents.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The five months I have been here, there has been care and patience. Many outings and stimulating activities.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brothers care since he has been admitted to Pendleton Court has been excellent. The staff are very good with understanding his needs. I can't praise the staff enough. The new manager is excellent and lots of positive improvements have been made.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service in Pendleton Court is excellent. The food is good the care is good. I am happy living here. Medical care particularly is outstanding.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been in the care home five months now and I have been delighted with the overall treatment she has received, from carers, nurses and management included, they keep the patients occupied a lot of the time with activities and entertainment etc. The cleanliness of the home is first class and the facilities for visiting relatives and friends excellent. All in all this home should be proud of itself.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

It's very nice for people to come and stay. I don't like getting up at 7.30am, I want to get up a 8am - 8.30am. Meals are fantastic, love Angel Delight. I asked the cook and she promised to make it for me and she kept her promise. I'm happy I chose this place.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Pendleton Court Care Home responded to this review on 12 May 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are glad you are enjoying your meals, your kind comments will be passed on to the staff at Pendleton Court.
HC-One aims to deliver the kindest possible care to all Residents, and we endeavour to respect the choice of all of our Residents. We are committed to delivering this vision.
The Home Manager operates an open door policy; please feel free to pop in any time to discuss any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

During the summer we went on a boat trip which I thoroughly enjoyed. Activities always very good.

How likely would you be to recommend Pendleton Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I really enjoy the activities and especially the singing.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a lovely room with a garden view that I have been allowed to decorate with my own choice of colour scheme. The manager regularly comes to see me for a chat and a cup of tea and I've even been involved in interviewing new staff.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care cannot fault. How well mum is looked after.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy living here. The staff look after me well.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's good and I recommend it.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very impressed with the care give to mum. The home is lovely. Wonderful staff. Always activities and entertainment going on. Mum has a lovely room with own en-suite. Impressive building but with a homely feel and touch.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are lovely and helpful. They recently took me out and helped me buy a lot of new clothes, then took me out for afternoon tea.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have recently moved into a new room. The staff were so helpful and kind. My new room is light and airy and it has a lovely view of the garden. It's like being on holiday.

How likely would you be to recommend Pendleton Court Care Home? Don't know

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have lived at Pendleton Court a few years now. I am very satisfied and comfortable here. All the staff are lovely and always helpful.

How likely would you be to recommend Pendleton Court Care Home? Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think its a lovely place, I enjoyed the food very much.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am happy living here and there is nothing I would really change.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum suffered from Dementia and was unable to walk or care for herself. She spent the last 2 years of her life in Pendleton Court, Salford. The care she received there was first class and she was very happy there. She was always treated with dignity and respect, the staff were friendly and caring, not only the carers but other staff i.e. the housekeeping and laundry staff, admin staff etc. They always had time for a friendly chat. Sadly my mum passed away recently aged 92, but we are pleased that we were able to find such a good care home for her and are grateful to the staff who looked after her for the last 2 years of her life.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Father was a resident in the home for just over a year, when he died aged 96. We were very apprehensive initially, having heard stories surrounding care homes generally. These proved to be unfounded. I found the staff at the home very caring and thoughtful, their kindness and attention to my Father was really appreciated. The activities that were organised were many and varied and my Father was included whenever possible. I cannot express my appreciation enough and I would also like to thank everyone there for the support given to the family during this time.

How likely would you be to recommend Pendleton Court Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum is 97 years old. Whilst having her tea, mum began to choke she stopped breathing and while a member of staff ran for an ambulance tow others took care of mum they gave her resuscitation and got her breathing again, just as the paramedics arrived. She went to hospital where she stayed for a week. I know mum would not be alive today if the staff had not been so quick. The paramedics said they had not seen a home as good and the staff so up to date with first aid.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pendleton Court Care Home