Buxton Lane, Marple, Stockport SK6 7QL
Arbour Court is a modern home set in beautifully landscaped gardens situated on the edge of Marple on the Cheshire and Derbyshire border.
The facility provides first-class 24 hour nursing and expert care for people with dementia in their Memory Lane Community and also offer a brand new premier facility known as The Ashwood Suite with larger, more luxurious rooms.
A team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person and craft varied activity schedules to meet everyone's personal interests.
Group: Barchester Healthcare Ltd
Person in charge: Barbara Cameron (Manager)
Local Authority / Social Services: Stockport Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 60 residents
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Barchester Arbour Court Care Home: click here
* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Barchester Arbour Court Care Home has a Review Score of 8.4 (8.400)
The Review Score of 8.4 (maximum of 10) for Barchester Arbour Court Care Home is based on 5 Review/Recommendations in the last 2 years. This Review Score of 8.400 is made up of a Quality Score of 4.733 Points (maximum of 5) relating to the rating and a Quantity Score of 3.667 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.
Click to show a breakdown of the Review Score
The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Review Score of 8.400 for Barchester Arbour Court Care Home is based on 5 Reviews/Recommendations in the last 2 years.
The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):
Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)
The Quality Score (average rating) of 4.733 for Barchester Arbour Court Care Home is calculated as follows: ( (46 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.733
Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:
Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'
Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)
The 5 points available are broken down as follows:
3 points for receiving the first Positive Review.
0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)
(Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.
(For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points
The Quantity Score of 3.667 for Barchester Arbour Court Care Home is calculated as follows:
5 Positive Reviews = 3
0.1 x 5 Positive Reviews = 0.500
(5 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.167
Click to view important information about the Reviews, Recommendations & Review Score
The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.
Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.
As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).
We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).
We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).
Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.
The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.
For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.
*The Average Rating only uses ratings from the 3 reviews. Ratings from the 2 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.
Review submitted from a Postal Card by Rachel (Daughter of Resident/Service User) on Friday 22 July 2016. Review relates to June 2016.
My father fell seriously ill some time ago and though staff in the hospital were kind and caring the way hospitals work meant he was moved around a lot growing confused and weak. Finally he was found to be too ill to return home but not able to benefit fro. further time on a ward. Thank goodness for Arbour Court. From his first day, over a year ago, he has known nothing but kindness, compassion and respect. His room is wonderfully personal and the whole place is well equipped to meet a range of needs. The food is fresh and the menu varied. It is not "home" but it is as close as we could wish. We are always made welcome and we have no doubt that this will continue.
How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Kathleen B (Wife of Resident/Service User) on Monday 14 March 2016. Review relates to February 2016.
My husband is walking for England, when he first went in the home but the staff made sure he ate food walking about in there. They have always been wonderful people to look after him and keep him going. Unforunately because he fell over when walking he has now been in bed for 3 1/2 years because his body has deteriorated but unfortunately this is what happens in life. The new doctor who came to the practice 2 3/4 years ago is wonderful and comes to the care home to see all the residents individually.
How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Barbara Cameron, General Manager at Barchester Arbour Court Care Home responded to this review on 15 Mar 2016:
Thank you Kath for your kind words of appreciation. Unfortunately your husband did have a fall and with advanced dementia sometimes a fall can further accelerate the condition but with the staff here and your loving care and regular visits he is having the best possible care and attention anyone could wish for.
Review submitted from a Website Submission by Sandra K (Daughter of Resident/Service User) on Saturday 20 February 2016. Review relates to February 2016.
I haven't rated all option categories excellent solely due to the financial constraints Arbour Court have to work within, I'm in no doubt with sufficient resources staff and management would ensure all residents receive excellent care 24/7 365 days a year with excellent facilities and activities. I'm very impressed by the obvious dedication and commitment of staff and management to provide the highest level of care they can and how warm, welcoming and inclusive they are with residents and relatives. I'm confident my Dad is in the best possible, affordable alternative to his own home his condition necessitates. He settled in quickly, appears comfortable and content when we visit 2/3 times a week, hasn't once mentioned 'going home' or attempted to leave with us in the 4 months he's lived there.
How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Recommendation submitted from a Website Submission by Robert Meli (Son of Resident/Service User) on Sunday 15 March 2015. Recommendation relates to December 2014.
My mother received excellent care, she loved her carers. She was at Arbour Court for 2 years up until she passed away in December 2014.
Management and staff kept us fully in the picture with her care and needs.
Yolanda was as happy there as she could be. Thank you to all the carers.
How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely
No Average Rating is available*
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Recommendation submitted from a Website Submission by John Browning (Husband of Resident/Service User) on Thursday 5 March 2015. Recommendation relates to March 2015.
Good service over past 5 years.
How likely would you be to recommend Barchester Arbour Court Care Home? Extremely Likely
No Average Rating is available*
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Satisfactory
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
February 2016
Recipient: Barchester Healthcare Ltd
Date: Monday 15 Feb 2016
There are currently no Care Home Idol entrants who have performed at Barchester Arbour Court Care Home
