Belong Wigan, Wigan, Greater Manchester
Belong Wigan, Wigan, Greater Manchester
Belong Wigan, Wigan, Greater Manchester

Belong Wigan, the town’s community village in Millers Lane, is one of the largest purpose-built, high-quality developments in the North West.

The £9 million development includes a bistro, hair and beauty salon, activities room, internet café and a venue that can be used for meetings, parties, cinema evenings and more, complete with licensed bar and catering if required (this room is also available for private hire).

An Activitiy Facilitator also ensures that there is an enjoyable and varied programme of daily activities.

Belong Wigan has specially trained staff to support individuals with dementia, and qualified nursing staff to cater for those residents who require clinical care.

Also available, 54 self-contained apartments.

Group: Belong

Person in charge: Gill Menguy (General Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , 66 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Belong Wigan: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.3 (9.314)

The Review Score of 9.3 (maximum of 10) for Belong Wigan is based on 15 Review/Recommendations in the last 2 years. This Review Score of 9.314 is made up of a Quality Score of 4.859 Points (maximum of 5) relating to the rating and a Quantity Score of 4.455 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.3 for Belong Wigan is based on 15 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.859 for Belong Wigan is calculated as follows: ( (129 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.859

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.455 for Belong Wigan is calculated as follows:

      1. 15 Positive Reviews = 3

      2. 0.1 x 15 Positive Reviews = 1.500 (maximum score = 1)

      3. (15 Positive Reviews ÷ 66 Registered Beds) x 2 = 0.455

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


Thanks to the manager and all of the staff especially the lead support workers and support workers who have been so outstanding in the care and support of the family and most of all my father in law whom passed a few days ago. We cannot thank the staff enough and would not want him or my family anywhere else in their final days. You all will be in our memory forever with your kindness.

How likely would you be to recommend Belong Wigan? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy, Marketing Assistant at Belong Wigan responded to this review on 11 Sep 2015:

Thank you for your lovely comments. We really appreciate you taking the time to give this feedback and we are happy that we were able to offer support for you and your family during this difficult time.

My grandad has been attending a day experience once a week for 9 months and I must say the welcome he got and continues to get every time he comes is excellent. He has got a very good relationship with Tanya and Alison, they give him great company and care for my him. He has dementia and sometimes doesn't want to socialise, but when he comes here he is so relaxed and always goes home with a big smile :)

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful staff, warm and friendly. Very caring and hospitable. Helped myself and my family through a very difficult time. Big thanks to all the staff x

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent set up, caring and happy staff. Always listen to you. Very friendly, makes me feel at home due to being here myself on a daily basis.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I have been really impressed with the quality of the apartments- making a safe and homely place to live. The staff in the apartment and Beech House are really friendly and have time to spend with the residents. Glad to have found this place if i ever need it for my parents or me!

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I recommend this home because it is comfortable, the staff are friendly and caring. It has pleasant gardens and comfortable rooms.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come visit every couple of weeks and its always nice, staff at beech are very welcoming and happy they provide great care and are very kind, they spend time putting on entertainment which is nice to see.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife whom is terminal is staying at the above home and is on one to one care. She is well looked after buy all the staff, they cannot do anymore than can be expected. She can be a real pain my wife and the patience the staff have with her is first class. I'm really proud of her staying at Belong. I could not ask for anything more.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

I have found this home to be welcoming and accommodating in many aspects - professionalism, efficiency, courteous service, welcoming atmosphere and a well thought out build. The level of care/attentiveness differs within staff members. I am, on the whole, delighted with the team who attend to my mum. Any query, issue or care concern have been dealt with effectively by management. I feel everyone here is approachable and treats mum, and our family with sensitivity and respect. I would recommend 'Belong at Home' to prospective residents as we are very happy and continue to be since our arrival in November 2014. All visitors/ residents are treated with kindness in a friendly happy environment :)

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum was a resident at Beech House. The care and love extended to her was incredible. This is also true of the support given to me and my sister. We felt part of the family.

Facilities: Excellent

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My husband goes to experience days at Belong 5 days of the week. I can't express in words how wonderful Belong is. The place is absolutely lovely, like a 5 star hotel, wonderful facilities, building layout and ambience. Most important the staff and manager, they are truly brilliant.
The managers great and the experience day staff are just amazing, they always go the extra mile, just superb!!!!!!
Belong has been a lifeline for my husband and myself, and I can't praise it enough. Thank you Belong.

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Value for Money: Excellent

Two aspects are very important to residents, safety and care, which are excellent.

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

If only we had got mum here sooner! I cannot begin to say how happy we are with everyone and everything at Belong. For the first time in 10 years I have managed to relax on holiday knowing mum has had the best care whilst I'm away. Thank you so much.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was cared for with dignity and respect. All my concerns about my dads health were discussed and managed in a way that put me at ease. My father had cancer and dementia and even though he had obvious memory problems he always maintained that he was well looked after and made as comfortable as possible.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother recently passed away in the care home unit at Belong, whilst my father remains a resident in one of the supported living apartments. My father continues to receive wonderful support, whilst my mother and her immediate family have and loving and professional support of the highest order during the last few weeks. We could not have wanted her to be anywhere else for the last few months of her life. You can have find buildings and facilities but without highly motivated, caring people within them you have nothing. That is not the case at Platt Bridge Belong.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

June 2014

October 2012

Home Care Coordinator

Recipient: Belong Wigan

Date: Tuesday 16 Oct 2012

more details

March 2010

Best Elderly Care Design Award

Recipient: Belong Wigan

Date: Monday 01 Mar 2010

more details

Job Vacancies

There are no jobs posted yet for Belong Wigan

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Belong Wigan