Westleigh Lodge Care Home, Leigh, Greater Manchester
Westleigh Lodge Care Home, Leigh, Greater Manchester
Westleigh Lodge Care Home, Leigh, Greater Manchester

Westleigh Lodge Care Home is set in beautiful surroundings on the outskirts of Leigh, a purpose built 48 bedded facility offering Dementia and Nursing care.

At Westleigh Lodge Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms also have views across the garden.

Chefs at Westleigh Lodge pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Tina Sneade (Home Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 48

Rooms with ensuite WC: 48

Facilities & Services: Respite Care • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Westleigh Lodge Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 28 Dec 2016

Please contact us for information regarding our bed availability

Reviews

9.7 Westleigh Lodge Care Home has a Review Score of 9.7 (9.663)

The Review Score of 9.7 (maximum of 10) for Westleigh Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Westleigh Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for Westleigh Lodge Care Home is calculated as follows: ( (139 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 202 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Westleigh Lodge Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered beds ÷ 5). 15 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westleigh Lodge Care Home?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westleigh Lodge Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Partner of Resident/Service User
    1
  • more

My Mums stay lasted just under twelve months during which time she was treated with great care and compassion. She had 50% vascular dementia, 50% Alzheimer's, plus long term chronic pain in her spine and leg. Mum had difficulty swallowing but still enjoyed the home cooked meals, particularly the desserts! The staff are friendly, patient and skilled.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum sadly passed away on the 23rd of December in Westleigh Lodge Care Home. The care and attention she received during her stay there was second to none.
I have not only lost my mum but the regular contact with the staff who I consider friends. They treated my mum with the utmost respect and were very supportive to me also. I am glad that my mum passed away in Westleigh Lodge with caring people around her. Many thanks to all at Westleigh Lodge,

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I had a magnificent surprise golden wedding anniversary party in the activities lounge, everyone was welcomed and all thoroughly enjoyed the celebrations. We can't thank the staff enough, everyone joined in the fun and enjoyed a superb buffet. All other residents were offered some buffet if wanted. I'm sure everyone had a brilliant day.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum (a resident here) and dad celebrated their golden wedding anniversary on Saturday. The help and support I received in planning this event was superb. Every little detail was taken into account and it all remained a secret until the day. The activities room was decorated beautifully and I was overwhelmed when I first set eyes on it. The love, care and support that my mum and dad, and our family and friends received was (and is) second to none. I cannot thank the staff enough for the help in making this occasion very special indeed.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I had never been in an EMI dementia unit before my mum came in here. I think this home is brilliant. The staff are very caring. It is clean. The food is good. To do this job of caring for people with dementia you have either got it or not got it. There is no in-between and the staff here have definitely got it 100%.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visited my dad for the first time today in Westleigh Lodge. I was struck first of all by the number of staff present and attending to the residents which gave me a very positive first impression. I was received by the nurse who spent a long time explaining my dad's care to me, this was reassuring as I live abroad and don't get to visit often.
I feel confident that he is being looked after and is in a caring environment.
My only two issues are difficult as I know the situation in a dementia home 1. The odour of urine when you enter the home. 2. Dad was not wearing his own clothes (the second issue was raised and noted with the nurse).

How likely would you be to recommend Westleigh Lodge Care Home? Don't know

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

HC-One, Careline Team at Westleigh Lodge Care Home responded to this review on 13 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

We thank you for your kind comments about the care your dad receives and are pleased to hear that staff communicate effectively with you regarding his care.
The Home has a robust cleaning schedule in place to eliminate odours and prides itself on maintaining high standards, there are on occasions times when a continence issue may arise which can result in an isolated odour. Staff endeavour to ensure this is addressed in a timely manner and the area is thoroughly deep cleaned. We are pleased that you raised the issue regarding clothing with the Nurse in Charge as this was the right thing to do in order for it to be addressed at the time. It is not to the standard we expect and we have relayed your comments to the whole team to ensure they are aware of correct process to ensure this does not happen again.

Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

The staff here are always friendly, approachable and cheerful, to both myself and my mother. My mother and her room are always clean when I visit, and my mother gives me the impression she is well cared for, and happy.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very apprehensive about EMI Nursing but very satisfied and contented with where my mum has gone. Staff are excellent and very approachable - professional, mum settled very quickly, which made my brother and myself feel very at ease.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are completely happy with mum's care while she has been at the home. Staff and facilities are both great. My mother is at the healthiest, both physically and mentally that she has been in recent years. We would highly recommend this home. The staff are friendly and professional, under very difficult circumstances.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is well cared for and very happy, we have seen a difference in the 2 years she has been a resident.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The most important. The staff at Westleigh Lodge are very caring people and keep you informed as to the welfare of my husband.

How likely would you be to recommend Westleigh Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

You are enveloped into a loving, caring family on arrival. As with a good family you can have complete trust and confidence in them. Comparison with other EMI nursing home bear no resemblance whatsoever. Thank god for finding Westleigh Lodge Care Home.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic home, had relay bad experience with my mother in last care home, the manager came to my mothers rescue and assess my mother suitable for admittance into Westleigh Lodge, never looked back the staff second to none, helpful to my mother they treat her like their mother and pamper to all her needs and go the extra mile to make sure she is safe and well. The accommodation is four star hotel standard, clean and warm with them personal touches. I cannot fault this home my mother as changed in the last 12 months from a old tired looking lady to a happy lively sole. Thank you all at Westleigh Lodge from the bottom of my heart.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum settled in so well at Westleigh Lodge everybody made her feel so welcome. The home in Manchester was not the right place for mum to be. She was not getting the care she needed. I am so pleased with the care and attention she gets at Westleigh Lodge everybody makes her feel so loved like her family. They give her so much respect and mum respects them too. It really does feel like she is in her own home! Thank you all so much.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother passed away on the 17th March 2016. Mum had been a resident for nearly 3 years. Throughout her stay the staff always showed her kindness, caring, respect and treated her like she was one of their own family. My mum had to go to hospital where they diagnosed her as end of life dementia. After 3 days at hospital I requested she go back to the care home where I know she would be cared for - which she wasn't going to get at hospital. The last 5 weeks of her life the staff did everything they possibly could to make her comfortable. I would just like to say a big thank you to all staff at Westleigh Lodge for looking after my mum and me the way they did.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very pleased with the home as they take care of all the relatives with privacy and dignity. Everyone gets on they will always tell you what is going on. Everyone has their privacy.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Westleigh Lodge are kind and considerate. They listen when I have concerns and do their best to help sort them out. They support my wife on a regular basis with her personal care and helping her to ensure she has the right amount of nutrition.

How likely would you be to recommend Westleigh Lodge Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Job Vacancies

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Care Home Idol 2016

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