Rowan Garth Care Home

219 Lower Breck Road, Anfield, Liverpool L6 0AE

Rowan Garth Care Home, Liverpool, Merseyside
Rowan Garth Care Home, Liverpool, Merseyside
Rowan Garth Care Home, Liverpool, Merseyside

Located close to the centre of Liverpool, Rowan Garth is a purpose-built residential nursing home offering a range of tailored care options for short or long term needs. Set across five individual buildings, each property offers different forms of care including dementia care, palliative care, respite and convalescence care.

The home’s interiors are designed for a versatile lifestyle with privacy and comfort in mind. Accommodation features bright and spacious lounge areas and bedrooms, each attractively decorated and furnished, while outside large landscaped gardens, a sensory garden and patios areas may be enjoyed on sunny days.

A delicious variety of home cooked meals are freshly prepared by the onsite chef ensuring individual dietary requirements and tastes are catered for. Residents may enjoy mealtimes in the company of others in the pleasant dining room, or from the comfort of their own room if preferred. A 'Night Bite' menu is also available for late night snacks and drinks.

Reminiscence therapy helps those with dementia, while many other activities are organised to suit personal interests and abilities, these include summer fetes, sing-along sessions, pub lunches and bingo, alongside many other community initiatives.

Group: Bupa Care Homes

Person in charge: Suzanne Armstrong (Interim Home Manager)

Local Authority / Social Services: Liverpool City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 150 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 150

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Rowan Garth Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.5 (8.474)

The Review Score of 8.5 (maximum of 10) for Rowan Garth Care Home is based on 14 Review/Recommendations in the last 2 years. This Review Score of 8.474 is made up of a Quality Score of 4.327 Points (maximum of 5) relating to the rating and a Quantity Score of 4.147 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.474 for Rowan Garth Care Home is based on 14 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.327 for Rowan Garth Care Home is calculated as follows: ( (91 Excellents x 5) + (35 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 153 Ratings = 4.327

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.147 for Rowan Garth Care Home is calculated as follows:

      1. 11 Positive Reviews = 3

      2. 0.1 x 11 Positive Reviews = 1.100 (maximum score = 1)

      3. (11 Positive Reviews ÷ 150 Registered Beds) x 2 = 0.147

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother in law spent 3 very unhappy weeks in Rowan Garth. It had inadequate staff numbers to deal with her condition and failed to provide a full and safe caring environment. Family members visiting found her in a state of dehydration, confusion and in a state of incontinence. One occasion she needed to use the toilet, staff were approached and was told to tell her to hang on for 5 minutes. They were on a break, drinking tea and could not be bothered to assist. Another member of staff (newly employed) managed to get help but it took a full 10 minutes from the time of asking for help and help arriving. We are disgusted and dismayed at her treatment, she was readmitted to hospital in a very dehydrated state with bed sores and blistered feet which is an indication that she had not been moved in the bed for a long time. The hospital has also made a complaint about the delay in letting her get into such a dangerous state of dehydration before calling an ambulance.

How likely would you be to recommend Rowan Garth Care Home? Extremely Unlikely

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

My mum was only at Rowan Garth for 3 and a half weeks before she passed on. I found the staff all very good with my mother, also the food was very good, and my mother's accommodation was very nice.

How likely would you be to recommend Rowan Garth Care Home? Likely

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very pleased with the care given to my mother over the 6 years of residency. She was treated with dignity and respect by all those working with her. Being physically dependent for all care needs it was imperative that we had confidence in the staff .

How likely would you be to recommend Rowan Garth Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I found, visiting my mother was soul destroying, not so for her but for the other residents who always seemed to need someone to do something for them. I often thought if you employed carers the residents would be more comfortable in every way, especially for those who seldom got a visitor. During the two years of my mother's stay I had to purchase 38 pairs of trousers and numerous other items of clothing ( I washed my mothers clothes myself) only to find they would disappear and often reappear on other residents. Your advert on TV and radio make me sick and is most definitely not a true reflection of the care and conditions at Rowan Garth. However this is no reflection on the staff employed just that there should be more. Often I would find my mum soaked in her own urine and it is this fact that would make me very unlikely to recommend Rowan Garth

How likely would you be to recommend Rowan Garth Care Home? Unlikely

Overall Standard: Satisfactory

Facilities: Very Poor

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Satisfactory

Safety / Security: Excellent

Rooms: Poor

Value for Money: Poor

Rowan Garth Care Home, Bupa Care Homes at Rowan Garth Care Home responded to this review on 26 Oct 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.

My mother has now been in Rowan Garth for 13 months and we are very happy with the care she receives; however the system of entry for family to visit is extremely stressful, It can take several rings on the bell and up to 10 minutes to answer. I will no longer visit my mother on my way home from work in the winter. ( I would very much appreciate being contacted to discuss this further) It is because this system it is very unlikely that I would recommend Rowan Garth to family or friends.

How likely would you be to recommend Rowan Garth Care Home? Unlikely

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Rowan Garth Care Home, Bupa Care Homes at Rowan Garth Care Home responded to this review on 27 Oct 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further.

My wife was very well looked after.

How likely would you be to recommend Rowan Garth Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Need more activities on unit, would like a television in the room. The staff are good. Overall it is excellent.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have enjoyed staying here as much as I can. Need more activities. Students are very good.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Excellent promptness of staff, meals, well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Very happy with everything at Rowan garth, although it was only a short stay patient everything was good.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff were friendly when I arrived on the unit.

Would stay in again, staff were excellent and I received a warm welcome.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Staff were always friendly and caring.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Would stay again for rehab, staff were warm and friendly.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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