Elizabeth Court Care Centre

125 New Street, Sutton, St Helens WA9 3XE

Elizabeth Court Care Centre, St Helens, Merseyside
Elizabeth Court Care Centre, St Helens, Merseyside
Elizabeth Court Care Centre, St Helens, Merseyside

Caring for your comfort and well-being
At Elizabeth Court Care Centre, carers aim to look after not just your health, but your whole well-being. They arrange regular visits from hairstylists and other professionals such as opticians when needed and you are welcome to keep your own doctor or dentist when convenient.

A welcome environment
When you feel like socialising, they have four spacious lounges to relax in, each with a television. Lawns and patio are ideal for taking in the sun or enjoying a visit with your family and friends.

Regularly plan social activities for you to enjoy, including in-house entertainments and special celebrations at Christmas, Easter and Halloween. Also arrange day trips and outings to local attractions and beyond. Of course, it’s up to you how much you get involved; you may prefer to read quietly in your room or pursue your own hobby and carers fully respect your privacy.

Your religious beliefs are also important to the home. You can visit your local place of worship where possible and if you wish, the team will be delighted to arrange for your local minister to visit you.

A professional and caring team
At every Key Healthcare Centre, the priority is to provide you with excellent 24-hour care. Senior Directors carry out regular checks in all Care Centres to make sure that they meet the highest levels of care possible, as set out by the National Care Standards.

Led by the Home Manager, the professional team includes qualified nurses who are on duty around the clock including, carers, chefs, housekeepers and maintenance staff. Through an on-going training programme, all staff are encouraged to develop their professional skills to keep them up-to-date in the care and support they give.

Group: Key Healthcare (Operations) Ltd

Person in charge: Beverley Leadbetter (Home Manager)

Local Authority / Social Services: St Helens Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 43 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 43

Weekly Charges Guide: Personal Care Single £560 – £650

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Elizabeth Court Care Centre: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8 Elizabeth Court Care Centre has a Review Score of 8 (8.011)

The Review Score of 8 (maximum of 10) for Elizabeth Court Care Centre is based on 3 Review/Recommendations in the last 2 years. This Review Score of 8.011 is made up of a Quality Score of 4.571 Points (maximum of 5) relating to the rating and a Quantity Score of 3.44 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.011 for Elizabeth Court Care Centre is based on 3 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.571 for Elizabeth Court Care Centre is calculated as follows: ( (21 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.571

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.44 for Elizabeth Court Care Centre is calculated as follows:

      1. 3 Positive Reviews = 3

      2. 0.1 x 3 Positive Reviews = 0.300

      3. (3 Positive Reviews ÷ 43 Registered Beds) x 2 = 0.140

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Elizabeth Court Care Centre?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elizabeth Court Care Centre

  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

2 Reviews* is 4.3 out of 5

*The Average Rating only uses ratings from the 2 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Since my mum has been in Elizabeth Court she has put weight on (which is a good thing) I find the staff are very obliging and pleasant. On the whole my mums in a good place for her care and well being with her illness.

How likely would you be to recommend Elizabeth Court Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father-in-law became a resident in May this year. He was welcomed straight away and my initial reaction was that he would be treated with dignity and cared for. This is still my opinion. All the staff are lovely, patient and genuinely seem to care. The management are competent and have taken a lot of the stress away from caring for a family member with dementia. Up to now, I can't say a bad word about the home or it's staff.

How likely would you be to recommend Elizabeth Court Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

My husband has been a resident at Elizabeth Court for the past five years. During that time he has been very happy and well looked after by all the staff. If I have had any problems, I have always found everyone to be approachable especially Head of Care, Bev. Denis is always treated with respect and dignity and there is always something going on for him to enjoy. I would have no problems in recommending Elizabeth Court to friends and family.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Elizabeth Court Care Centre

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

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Awards / Recognitions

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Care Home Idol 2016

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