Elm House, Southport, Merseyside
Elm House, Southport, Merseyside
Elm House, Southport, Merseyside

Elm House offers a tasteful accommodation for adults with nursing needs, combining skilled care with a luxury and homely setting. Clients enjoy relaxing in elegant communal rooms, a modern lounge, a conservatory and landscaped gardens.

There is a dedicated activities coordinator who ensures that there is always something to do to suit all tastes. Activities include: exercise sessions, reminiscence sessions, bingo, quizzes and more.

Owners are especially proud of a brand new therapy suite and an in house therapist is trained in alternative therapies including, Reiki hand and foot massage and meditation. There is also a focus on making sure that cuisine is particularly satisfying, including for special occasions and parties.

Owner: Premcard Ltd

Person in charge: Breda Hickey (Matron)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 30 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Asperger Syndrome • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): Malay

Single Rooms: 30

Rooms with ensuite WC: 30

Weekly Charges Guide: Nursing Care Single £510 – £635

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Elm House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.5 (9.480)

The user Review Score of 9.5 for Elm House is based on 10 Review/Recommendations. This Review Score of 9.480 is made up of 4.813 Points relating to the ratings and 4.667 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My father in law was admitted to the home due to his deteriorating health, and through the three weeks he was there, he was always treated with respect and dignity. Our visits were always welcomed, regardless of time of day, and by all the staff who were supportive
and helpful at all times.
Their help and support being very much appreciated, through the difficult times to the eventual passing of my father in law.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I was very impressed with the quality of care delivered. Also very impressed with the meal preparation. My Father-in-law always enjoyed his food right up to when he died. Staff were always very courteous and friendly. The Matron (Breda) was extremely helpful and very supportive when my Father-in-law died. R.I.P.

Any person asking me if I could recommend a nursing home I always recommend Elm House. I felt very lucky to have found such a good home.

My Father-in-law was bed bound so did not participate in the activities available.

How likely would you be to recommend Elm House? Extremely LIKELY

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Husbands mother is a resident of Elm House and has been so for two years, on visiting have been impressed with the staff and their dedication to the residents. They try their best to care for the needs of individuals. Vincent the activity arranger does a marvellous job of arranging events and activities for those that want to join in. The home is clean and the staff also friendly to visitors.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been in resident in Elm House for two and a half years, on visiting I have always been very impressed in the care given to mum, the staff are caring and excellent and the range of activities are as diverse and as interesting as mum is able to partake in. My impression is of caring staff who are very interested in the residents and always interact with them and aim to improve their lives.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care, constant care.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elm house is a relatively small nursing home in a victorian building. This building has narrow corridors, which connect excellent facilities and large rooms. The conservatory is lovely to sit in and socialise in. Regular singers/entertainers are invited in for residents. There is also a separate activities room looking out on an accessible garden (residents ducks ass interest) The rooms are ensuite and well cared for/cleaned to a high standard. The staff are incredible and constantly go the extra mile to help residents and their visitors/family. The matron Brenda and staff are very caring about the residents and good communication to family members. The chef is excellent and prepares great food. The activities co-ordinator Vincent is also excellent and communicates well with family. We enjoy seeing his updates on the website. We are very happy with the care homes family atmosphere and the way they deal with our relative. I would highly recommend an excellent service.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Anxious about sending a loved one into care. A difficult decision. I am certain now that I made the right choice. There may be nicer decor in some of the so called other luxury homes but the standard of care in this home is superb.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Firstly and most importantly an excellent, professional and caring matron! Friendly and caring staff. Good communications. Overall a warm and friendly environment for mum.

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Dad is very well cared for. The rest of the family are well supported.

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

From my first contact with Elm House I encountered caring support and genuine interest. Albeit mother's stay was brief she was looked after with tender loving care and received exemplary nursing attendance. For the first time since her onset of ill health I experienced 'peace' with the assurance of her being well looked after. We were both treated with respect and awareness of our differing needs. Thank you all.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Elm House

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 2,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Elm House

Job Vacancies

There are no jobs posted yet for Elm House

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Elm House