Oxton Grange Care Home

51/53 Bidston Road, Oxton, Prenton CH43 6UJ

Oxton Grange Care Home, Prenton, Merseyside
Oxton Grange Care Home, Prenton, Merseyside
Oxton Grange Care Home, Prenton, Merseyside

Oxton Grange is a Birkenhead care facility with the skills and technology to take on both short-term nursing and long-term residential care requirements.

Up to sixty-one residents can appreciate being located on a site purposely set aside for this care development, that has been comfortably furnished with a pleasant social atmosphere and day-to-day life in mind.

An in-house activity programme brings a great deal of interest and excitement to service users' day-to-day lives, as do many outings and entertainments.

Group: Springcare Ltd

Person in charge: Barbara Heaton (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , 60 residents

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages from 68 to 101.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single £412 – £773

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Oxton Grange Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

8.4 Oxton Grange Care Home has a Review Score of 8.4 (8.443)

The Review Score of 8.4 (maximum of 10) for Oxton Grange Care Home is based on 8 Review/Recommendations in the last 2 years. This Review Score of 8.443 is made up of a Quality Score of 4.51 Points (maximum of 5) relating to the rating and a Quantity Score of 3.933 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.443 for Oxton Grange Care Home is based on 8 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.51 for Oxton Grange Care Home is calculated as follows: ( (65 Excellents x 5) + (17 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 96 Ratings = 4.51

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.933 for Oxton Grange Care Home is calculated as follows:

      1. 7 Positive Reviews = 3

      2. 0.1 x 7 Positive Reviews = 0.700

      3. (7 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.233

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Oxton Grange Care Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oxton Grange Care Home

  • Resident / Service User
    3
  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

8 Reviews is 4.5 out of 5

We are very satisfied, all the family who has visited are very happy with the care, the staff and the activities on offer. The home is very clean. There is always a happy atmosphere in the building, it's a very friendly place.
Although it was hard to put my husband in care we as a family are more than satisfied and he is very happy here.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Oxton Grange is an incredible care home. All the staff are kind, supportive and exceedingly patient. As well as caring very well for the residents the support they give to the relatives is excellent. The care the staff give to my husband is outstanding. I cannot praise them enough. they never fail to give loving care. I would not hesitate to recommend Oxton Grange to anyone seeking care for a relative.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Disappointing that there was no party for the Queen's 90th on the 12th of June 2016. Having difficulty getting a personal room key.

How likely would you be to recommend Oxton Grange Care Home? Don't know

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Barbara Heaton, Home Manager at Oxton Grange Care Home responded to this review on 11 Jul 2016:

We did celebrate the Queen's 90th birthday and we do advertise our events two months in advance, but Ken felt that we could have had a garden party but did not raise this with us until after the event.

Although Ken feels he had trouble getting a room key he has been issued with two copies since moving into our home and does have a key so he can lock his room whenever he needs to.

We do value the opinions of our residents, and we thank Ken for his comments. Staff work closely with Ken to ensure that his choices are respected and encourage him to raise issues with us in good time and prior to any event.

All right the staff are hard workers.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Very satisfied and happy here in a relaxed friendly atmosphere. Always very clean, comfortably furnished with a lovely garden - also furnished with chairs and tables. Food satisfactory.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When we were told mum needed to go into a care home, we were very nervous due to the negative press about care homes. Thankfully we found Oxton Grange and we are so pleased with the home, it was such a relief. We know that mum is safe and all her needs are met with kindness and thoughtful attention.

The staff are excellent. Apart from their necessary duties, they take the time to get to know the resident and their individual needs, both mentally and physically are identified and catered for with love, care and enthusiasm.
There is always something happening to entertain the residents, from poetry sessions to trips to the local garden centre and sometimes further afield. I am very pleased with Oxton Grange and would strongly recommend it.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Home is permanently clean and smells nice, each floor has beautiful pictures and ornaments to look at. They have a hairdresser there to do residents hair if required, I would say all services are available for them if they want it. Food is really good, staff are excellent. There is something for the residents to do everyday and entertainment. They can also go out on trips provided if they wish too. Residents are kept spotless at all times. We're extremely happy with everything.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been looked after for nearly four years in the most caring considerate and capable way. As a former nursing sister she has high expectations she often says. "if you have to be in a home you couldn't do better than this one" Despite her behaviour becoming profoundly deaf overnight she is happy in Oxton Grange. Our family are happy too.

How likely would you be to recommend Oxton Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submit a Review for Oxton Grange Care Home

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 200 and maximum of 1,000 characters - Currently 0 characters

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Oxton Grange Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oxton Grange Care Home