Clayton Manor Care Home, Congleton, Cheshire
Clayton Manor Care Home, Congleton, Cheshire
Clayton Manor Care Home, Congleton, Cheshire

Clayton Manor Care Home is situated within a beautiful area of Congleton in Cheshire, a purpose built 75 bedded property offering Dementia, Nursing, Residential, and End of Life care. Care is also provided for young people with physical disabilities.

At Clayton Manor Care Home Residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; many have patio doors leading out onto the gardens.

Clayton Manor chefs pride themselves on knowing the tastes of Residents and preparing a choice of fresh, nutritional meals and catering for any dietary and cultural needs.

Group: Avery Healthcare Group

Person in charge: Nicola Oliver (Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 78 residents

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 72

Shared Rooms: 3

Rooms with ensuite WC: 57

Facilities & Services: Palliative Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Clayton Manor Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.1 Clayton Manor Care Home has a Review Score of 9.1 (9.096)

The Review Score of 9.1 (maximum of 10) for Clayton Manor Care Home is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.096 is made up of a Quality Score of 4.84 Points (maximum of 5) relating to the rating and a Quantity Score of 4.256 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.096 for Clayton Manor Care Home is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.84 for Clayton Manor Care Home is calculated as follows: ( (100 Excellents x 5) + (19 Goods x 4) ) ÷ 119 Ratings = 4.84

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.256 for Clayton Manor Care Home is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 78 Registered Beds) x 2 = 0.256

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Clayton Manor Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clayton Manor Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    1

My mother was made very welcome by very caring staff. She settled immediately and for the first two years she moved around independently in her secure unit. Last Christmas she was moved into the nursing unit, as she had become wheelchair bound. She is now bed-ridden most of the time but the staff in this unit are just as kind and caring. She is always kept clean and comfortable. The atmosphere is very happy and friendly.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 29 Jul 2015:

Thank you Marilyn for taking the time to say such nice comments about our home.

Despite the difficulties of looking after a dementia patient the staff at Clayton Manor always treated her with respect and kindness. She was well looked after at all times. When my mother was too frail to go to the lounge her meals were brought to her. All the staff went to a great deal of trouble to help my mother and all our family celebrate her 100th birthday. The entire home was decorated with banners and balloons and some great entertainment was put on for all the residents to enjoy. Thank you to all the staff.

How likely would you be to recommend Clayton Manor Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 21 Jul 2015:

Thank you for your kind thoughts, it is much appreciated by all the team of Clayton Manor Care Home.

Having a parent go into care is a difficult time for any family. Finding the right place near to home is essential for maintaining close relationships. Finding Clayton Manor was a great relief. The more we visited, the more settled we were that we had made the correct choice. The warm friendly atmosphere is reflected in the residents happiness. I would highly recommend this home and I actually have to others who have that first hard decision to make.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 21 Jul 2015:

Many thanks for your lovely review. We are happy that we have been able to help you and your family.

My mother has been in the above home since April 2013 and is 94 years old. The staff are all excellent and caring and my mother is well looked after. They always try to get her involved in the activities and she has had various trips outside the home, which she enjoyed. She is always dressed by the staff smartly and any requests are dealt with immediately by them.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 21 Jul 2015:

Thank you for your kind review, it is greatly appreciated by us all.

My mother has always said "don't ever put me into a home", so it was with reluctance we as a family had to make the decision to find a home for mum.
We looked at Clayton Manor, and knew this is where we wanted her to go and what a great choice we made. Mum is so happy, she has Dementia and nursing needs, but the care she receives from the staff is second to none. I asked her on Monday if she needed anything"what more could I need, I am looked after, 3 good meals a day and cared for and so happy to be here". That said it all to me. Thank you to the staff of Clayton Manor.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 30 Jul 2015:

Thank you for your lovely comments.

When my mother was no longer able to care for herself at home, we really knew nothing about care homes. We had a look at quite a few before we settled on Clayton Manor, and we are so pleased. He care has been superb she was very difficult initially but with careful help she has settled very well. Then as time has progressed and she has become more frail she has been moved into the nursing care which is so good. Nothing is too much trouble, both for her and us.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 30 Jul 2015:

Thank you for your positive comments.

The home was very helpful during the time that my mum was in residence there. When she passed away the staff were excellent in caring for both her and our needs. Clayton Manor is an excellent care home!

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 30 Jul 2015:

We are pleased that you all felt supported during a difficult time for you all.

Staff friendly and helpful.
Really look after mum, that is why 17th she reached 100 years old.
Thanks from the family to all the staff.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 30 Jul 2015:

Thank you for your kind comments. It was a lovely occasion to spend with you all. Your mum enjoyed having you all around her too!

We are extremely pleased with the home. My mum receives fantastic care and the staff are amazing. I would definitely recommend this home.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 30 Jul 2015:

Thank you for your kind comments. We are happy to help!

My sister Elizabeth Lowe was a resident at Clayton Manor for about 14 years.
The staff were very kind and caring to her.
Elizabeth had suffered several strokes, and for the last three and half years she had been blind. She died at Clayton Manor on January 29th 2015.

How likely would you be to recommend Clayton Manor Care Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Nicki Oliver, Home Manager at Clayton Manor Care Home responded to this review on 30 Jul 2015:

Thank you for your kind comments Miss Lowe

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