Mount Hall Care Home

Flash Lane, Bollington Cross, Macclesfield SK10 5AQ

Mount Hall Care Home, Macclesfield, Cheshire
Mount Hall Care Home, Macclesfield, Cheshire
Mount Hall Care Home, Macclesfield, Cheshire

Committed to providing individualised care, Mount Hall is a nursing home with staff who work hard to understand the needs of each resident based on the level of care they require.

The home, originally a private house dating back to the 1830s, is 20 minutes from Manchester and situated in the rural village of Bollington. The home welcomes small pets and encourages residents to personalise their room with their own possessions.

The chef is proactive in getting to know each resident’s dietary needs and checks regularly to make sure residents remain happy.

Residents benefit from the home’s dedicated activity coordinator who arranges both daily and monthly activities such as film afternoons and garden parties.

Group: Bupa Care Homes

Person in charge: Jane Abdoh (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Old Age

Languages Spoken by Staff (other than English): Polish

Single Rooms: 38

Shared Rooms: 2

Rooms with ensuite WC: 27

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Mount Hall Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.3 (9.346)

The Review Score of 9.3 (maximum of 10) for Mount Hall Care Home is based on 13 Review/Recommendations in the last 2 years. This Review Score of 9.346 is made up of a Quality Score of 4.727 Points (maximum of 5) relating to the rating and a Quantity Score of 4.619 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.346 for Mount Hall Care Home is based on 13 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.727 for Mount Hall Care Home is calculated as follows: ( (117 Excellents x 5) + (32 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.727

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.619 for Mount Hall Care Home is calculated as follows:

      1. 13 Positive Reviews = 3

      2. 0.1 x 13 Positive Reviews = 1.300 (maximum score = 1)

      3. (13 Positive Reviews ÷ 42 Registered Beds) x 2 = 0.619

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My friend has been a resident for almost 3 years. His condition has deteriorated considerably in that time and the staff have dealt with his increasing needs admirably. They cannot do enough for him. However the times he needs to spend in his room in bed I have called on occasion, called about 3pm, to find his dinner still there. I know the girls (staff) can be very busy but that does give me cause for concern. Sometimes he has difficulty with certain types of food, having the use only of his left hand following a stroke in 2002. He is naturally right handed. Not easy. He can have difficulty taking an active part in some activities, though the staff do their best to include him.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mount Hall Nursing Home, Bupa care homes at Mount Hall Care Home responded to this review on 29 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.

Almost 10 out of 10 but night care was unsatisfactory on two occasions.

How likely would you be to recommend Mount Hall Care Home? Don't know

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Mouth Hall Nursing Home, Bupa Care Homes at Mount Hall Care Home responded to this review on 07 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can give you a call to discuss this feedback.

My mother has now been at Mount Hall for nearly 2 and a half years. She has recently been moved to a larger room which now gives her 2 aspects to look out on, her bed can be moved to give her more of a variety of view. She seems to be happy.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My step mother needed urgent nursing care from 2013. She is 89 now and suffers from serious dementia and other ailments. I know Mount Hall as I had visited another resident over the years. The staff already knew my step mother and were incredibly welcoming. It was an easy decision to choose Mount Hall and is one I have not regretted. I can be very critical of sloppy service of any kind but I have never had anything but praise for the standards met by management and staff.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother stayed at Mount Hall for respite care. The home is outstanding, set in beautiful surroundings, spotlessly clean and welcoming staff who all cared for her in a professional manner. I would have no hesitation in recommending Mount Hall to others looking for care for their loved ones.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely attentive professional care at all times. Very high standard in a lovely environment with all the emphasis on the patients welfare and well-being. I am most impressed every day I visit and am delighted with my mothers improvement.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

To cut a long story short, the care I am enjoying here could not be better! I am well fed, clean, warm with patient nurses and staff. The atmosphere is peaceful, no rushing around, but any time help is needed, it is there. Family and friends are welcomed - my children feel at ease, they feel I am in safe, kind hands, and they can get on with their lives without worrying. I see them at weekends apart from my eldest son who lives too far away to visit weekly.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend has been a resident at Mount Hall for approximately 2 and a half years. He has been very well cared for generally, though at times he is in need of a shave or "manicure". As soon as attention is drawn to these, they are attended to. My friend has difficulty at time feeding himself, the carers are wonderful in cajoling and encouraging him to eat. He sometimes has a problem keeping food on his fork, depending of course on the meal type. His room is always clean as is his bedding, he often needs to spend time in bed and the staff keep a fairly close eye on him. I cannot praise the staff enough for the patience in dealing with him, which I know must be very hard at times.

How likely would you be to recommend Mount Hall Care Home? Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother resided at Mount Hall for 2 1/2 years. When she first arrived she was dying, but the wonderful care of staff at Mount Hall gave us special time with her. She died very suddenly in May of this year, having been very happy, very well cared for as we were her family. The home is very well run with lovely caring staff. I have no hesitation in recommending Mount Hall Nursing Home to you.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mount Hall provides the residents with many opportunities to enjoy its beautiful surroundings both from indoors and outside. There is a varied programme of activities for those wishing to participate but also plenty of provision for those preferring a quiet time. The staff are an excellent team providing efficient care whilst at the same time creating a warm friendly atmosphere towards residents. relatives and visitors alike.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

This attractive care home is well set back from the road in pleasant and extensive gardens, car park, good view. Rooms are of varying size on two floors, suitable for residents according to choice and ability etc. A visit is highly recommended.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad went into Mount Hall in May from hospital for respite. He is now a permanent resident there because he is so happy and content there and so well looked after.

How likely would you be to recommend Mount Hall Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Entirely satisfied with the care and support given to the patient and would have no hesitation in recommending Mount Hall to others.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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