Heeley Bank Care Home, Sheffield, South Yorkshire
Heeley Bank Care Home, Sheffield, South Yorkshire
Heeley Bank Care Home, Sheffield, South Yorkshire

Heeley Bank Care Home is a Sheffield facility with a sixty-seven person capacity specialising in elderly care, in particular for people with dementia and Alzheimer's, as well as for cancer care needs.

A versatile care service looks to achieve a satisfying day-to-day living environment, offering access to GPs and physiotherapy and having a versatile policy on pets.

The home has good wheelchair access and residents have TV and telephone points in their own room, while being located close to shops and other amenities.

Group: Countrywide Care Homes Ltd

Person in charge: Sheilagh Sweeney (Home Manager)

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 67 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Stroke

Admission Information: Ages 65+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Heeley Bank Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9 (8.963)

The Review Score of 9 (maximum of 10) for Heeley Bank Care Home is based on 9 Review/Recommendations in the last 2 years. This Review Score of 8.963 is made up of a Quality Score of 4.794 Points (maximum of 5) relating to the rating and a Quantity Score of 4.169 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 8.963 for Heeley Bank Care Home is based on 9 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.794 for Heeley Bank Care Home is calculated as follows: ( (85 Excellents x 5) + (22 Goods x 4) ) ÷ 107 Ratings = 4.794

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.169 for Heeley Bank Care Home is calculated as follows:

      1. 9 Positive Reviews = 3

      2. 0.1 x 9 Positive Reviews = 0.900

      3. (9 Positive Reviews ÷ 67 Registered Beds) x 2 = 0.269

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


The home is warm, clean and comfortable. Meals are good. Laundry causes occasional problems. The carers are excellent, they are very understanding in a difficult job. They have a good sense of humour. The management are always available for your concerns. I am confident that my wife is very well looked after and you can't ask for more than that.

How likely would you be to recommend Heeley Bank Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mother's care has been given with the utmost dignity and treated by the care staff in a very exceptional manner. Management support has been very supporting.

How likely would you be to recommend Heeley Bank Care Home? Extremely Likely

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The family are all very happy with the care mum is receiving. The staff are all very friendly and happy to discuss mum's mental state and health. The activities in the care home are wonderful.

How likely would you be to recommend Heeley Bank Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very caring and friendly and can't do enough for the residents. They try to include everyone in the activities, getting everyone involved.

How likely would you be to recommend Heeley Bank Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very clean and welcoming care home. Friendly and professional staff, nothing is too much trouble. Mum has only been in the home for four weeks, had trouble settling, kept saying she wanted to go home! but the staff have been very understanding and supportive, taken her individual feelings and needs into consideration and she has now started to think this is her home. Mum likes to go shopping, so staff will take her into the kitchen and get her a loaf of bread etc to take back to her room and she is happy then.

How likely would you be to recommend Heeley Bank Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been here over a year, we find she has now settled and is taken care of very well. The staff are very friendly and helpful.

How likely would you be to recommend Heeley Bank Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are so kind and considerate. They do absolutely everything they can to care and brighten the lives of the residents. They have lots of activities and entertainments that they do with the residents.
Sheila the manager is excellent and is always available to discuss things with. She has improved the care home so much with her ideas of having a set dining room and a set lounge. Is good with the staff and setting standards.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This care home is as near to perfect as they come, it's clean, modern and well managed. The staff are angels.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We needed a residential care home with a dementia unit for in case it became necessary for a very elderly lady. Heeley Bank has met the social, emotional and physical needs of my 99-year-old mother. She is so much better. I can't recommend this home highly enough.

How likely would you be to recommend Heeley Bank Care Home? Extremely Likely

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Heeley Bank Care Home

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Awards / Recognitions

Job Vacancies

There are no jobs posted yet for Heeley Bank Care Home

Staff Profiles

Shelagh

Shelagh Sweeney

Job Title: Care Manager

Description:

Hello my name is Sheilagh Sweeney I am the Care Manager.

I have worked in the health care profession for over 20 years I have a passion for caring for the elderly with dementia. I have completed my Registered Managers Award and then went on to complete my Level 3 Leadership and Management skills. I have also had experience in training having been an in-house and company trainer. I have been a Registered Manager in both elderly residential and nursing settings.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heeley Bank Care Home