Clarendon Hall Care Home

19 Church Avenue, Humberston, Grimsby DN36 4DA

Clarendon Hall Care Home, Grimsby, North East Lincolnshire
Clarendon Hall Care Home, Grimsby, North East Lincolnshire
Clarendon Hall Care Home, Grimsby, North East Lincolnshire

Clarendon Hall Care Home is situated in a residential area in Grimsby, Lincolnshire. The home is purpose-built and offers 48-beds for residents in receipt of residential, nursing and end-of-life care.

Residents at Clarendall Hall have access to a choice of comfortable lounges with specially designed furnishings which overlook the homes garden. The home also has a selection of well-equipped bedrooms, some of which have views of the garden.

Chefs at Clarendon Hall take pride in knowing the tastes of residents and prepare a choice of fresh and nutritious meals and can cater for any special dietary or cultural requirements.

Home managers and staff strive to put kindness at the heart of the care and support they provide.

Group: HC-One

Person in charge: Nicola Walker (Manager)

Local Authority / Social Services: North East Lincolnshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 48 residents

Registered Care Categories*: Eating Disorders • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: AIDS/HIV • Alcohol Dependence (past or present) • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Bulgarian, German

Single Rooms: 48

Shared Rooms: 0

Rooms with ensuite WC: 21

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Clarendon Hall Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 28 Dec 2016

Please contact us for information regarding our bed availability

Reviews

9.7 Clarendon Hall Care Home has a Review Score of 9.7 (9.658)

The Review Score of 9.7 (maximum of 10) for Clarendon Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Clarendon Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Clarendon Hall Care Home is calculated as follows: ( (127 Excellents x 5) + (61 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 190 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Clarendon Hall Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered beds ÷ 5). 13 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarendon Hall Care Home?

  • Extremely LIKELY
    14
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarendon Hall Care Home

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    3
  • Granddaughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

She is very well looked after. It is warm and the food is good. Sometimes she is not happy but that is her.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is the best care home my Nan has been in. Most of the staff are 100%. The activities coordinator is 110%.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

From the administration to the carers, I could not fault the level of care provided and gave the last few months of my mother's life the respect and dignity it deserved. Excellent service. Thank you with all my heart to Clarendon Hall Care Home.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clarendon Hall is a well-established care home which has recently been refurbished to an excellent standard. It provides good care on a residential and nursing level. Service users are treated with dignity and respect. Food is varied and nutritional sound. From the moment you enter the building you are made welcome and feel at home. Everyone is helpful, friendly and it creates a family atmosphere. Rooms are clean and spacious. There is also lots of varied activities for you to join in. Strongly recommend.

How likely would you be to recommend Clarendon Hall Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very friendly and caring. The place is very good. My sister has definitely improved with the care she has had in here.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father spent the last months of his life in the excellent care of the above nursing home. My family cannot speak highly enough of the outstanding care given to our father.
Staff worked as a team to reassure us and tend to our father's needs, morning, noon and night.
Our initial arrival with dad was at 9.30pm one evening (having come from A&E) and he received a warm welcome who immediately settled dad into their care. Record keeping was excellent, individual care plan was maintained and adjusted when necessary. We felt part of their "family" be it the cleaning staff, laundry staff right up to management. Thank you so much.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have settled in very well into the home. The staff are very helpful and caring.

How likely would you be to recommend Clarendon Hall Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

My mother has only been in the home for one month but I feel she has settled in quite well. She gets on well with all staff and the activity is excellent. There is only one thing she is finding hard. That is, first thing in a morning she likes to be up and dressed early. This does not always happen and she has shed a few tears over this. We know you are busy but Mum does not understand this.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

HC-One, Careline Team at Clarendon Hall Care Home responded to this review on 10 Aug 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are happy to hear your Mother is settling in to Clarendon Hall.
HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident.
We are sorry to hear of your concerns and we understand how important it is to resolve any issues as soon as they occur, this has been looked in to and we have now resolved this matter. Clarendon Hall has an open door policy, please feel free to pop in at any time to discuss any issues or concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

Good.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I go to the home every week to get my hair done and I find it a lovely place, every one is friendly and so kind. I am hoping to go eat there, the dinners smell so good. Everything is lovely there, so clean and helpful.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I come to Clarendon Hall on a regular basis. Both mum and dad came into Clarendon a year apart from each other. Both coming in very poorly. The difference from when they first came is amazing. The carers have been fantastic with them, and mum and dad are very settled. Management have been excellent and any questions are answered if needed. Like 1 big happy family :)

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care my mum receives is first class.
the staff from the management to the carers are brilliant.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Nan was in Clarendon Hall, see a massive improvement in herself. Staff are friendly and welcoming. Assistance when needed. Always a staff member to answer any questions. Very happy my nan was a resident at Clarendon Hall.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Since mum was admitted she has now started to walk again. Her observation of activities in the home is enjoyed by herself. (She doesn't miss much) She enjoys joining in the interactions with staff. She obviously has trust in staff as she has no hesitation in doing activities asked by them with regard to moving and walking.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum passed away recently having spent the last few years of her life in the care of the staff at Clarendon Hall. We cannot begin to express our gratitude to the amazing staff there, their kindness, compassion and care is truly humbling. Mum truly was loved by them all and we are so pleased she was so happy there. Even now we are being cared for and we know the Clarendon carers will remain in our hearts for ever. Thank you all

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The quality of the staff in the home is second to none. We as residents are very fortunate to live here. The whole team are marvellous.

How likely would you be to recommend Clarendon Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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