Sycamore Hall Care Home, Ripon, North Yorkshire
Sycamore Hall Care Home, Ripon, North Yorkshire
Sycamore Hall Care Home, Ripon, North Yorkshire

Sycamore Hall has a reputation for providing very high standards of care for residents who have a wide and varied range of care needs within the dementia spectrum. The manager and staff aim to improve or maintain the quality of daily life for all residents, whatever their needs.

The service employs experienced registered nurses and care assistants, who continue their professional development with further training to ensure that they provide 24 hour professional support for the people living in Sycamore Hall.

The ethos of care at Sycamore Hall is to provide a balance between promoting and supporting independence whilst providing personal and nursing care. Staff respect the rights of the residents, maintaining their dignity and independence at all times. They promote person-centred care as each of the residents is a unique individual so each one has an individual and personal plan that is written with input from the resident, their family and friends and any healthcare professional who may be involved with their care.

Activities of daily life include physical and mental stimulation and a variety of activities are available within the home. They have a very flexible activity timetable but it includes baking, painting, music, gardening, armchair exercises, reminiscing sessions and newspaper and poetry readings. This can quickly change to an impromptu garden party if it is a sunny day.

Group: New Century Care

Person in charge: Chrissie Medway-Steel (Home Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 60 residents

Registered Care Categories*: Dementia

Admission Information: Ages 18+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Convalescent Care • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest CQC* Report on Sycamore Hall Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

7.1 Sycamore Hall Care Home has a Review Score of 7.1 (7.085)

The Review Score of 7.1 (maximum of 10) for Sycamore Hall Care Home is based on 2 Review/Recommendations in the last 2 years. This Review Score of 7.085 is made up of a Quality Score of 3.952 Points (maximum of 5) relating to the rating and a Quantity Score of 3.133 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 7.085 for Sycamore Hall Care Home is based on 2 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 3.952 for Sycamore Hall Care Home is calculated as follows: ( (12 Excellents x 5) + (1 Goods x 4) + (3 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 21 Ratings = 3.952

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 3.133 for Sycamore Hall Care Home is calculated as follows:

      1. 1 Positive Reviews = 3

      2. 0.1 x 1 Positive Reviews = 0.100

      3. (1 Positive Reviews ÷ 60 Registered Beds) x 2 = 0.033

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Sycamore Hall Care Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Sycamore Hall Care Home

  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

The Overall Average of all the Ratings in the following 

1 Reviews* is 2.6 out of 5

*The Average Rating only uses ratings from the 1 reviews. Ratings from the 1 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I have visited this home every week for at least 18 months. I have found staff to be generally very helpful and caring. However, staffing levels are far too low considering there are about 30+ residents with advanced dementia and high care needs. Many requiring hoisting for bathing and feeding at mealtimes, are in incontinence pads, frequently soiling etc etc. On 22/10/16 PM there was a shift manager and 2 other staff members, one being downstairs showing people around. Wish to say that staffing levels are too low, more please.

How likely would you be to recommend Sycamore Hall Care Home? Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Poor

Treated with Dignity: Satisfactory

Staff: Good

Management: Poor

Safety / Security: Poor

Rooms: Satisfactory

I have previously entered a recommendation of this home on their web site.
Unfortunately my father passed away on the 28th January in Harrogate District Hospital after being a resident in the home for nearly three years.
I can honestly say that these were three of the happiest years of his life. He classed Sycamore Hall as being "my home" and he meant it.
I cannot praise highly enough the management and staff of Sycamore Hall and I know they they loved my father as much as he loved them. What more could a relative ask for.
For any relative wondering if this is the right home for their relative all I can say is visit the home and you will see for yourself how good it is.
I cannot praise them enough and all I can do is to thank them from the bottom of my heart for the care and love they gave my father.

Mike Paxton

How likely would you be to recommend Sycamore Hall Care Home? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Sycamore Hall Care Home

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  • Reviews cannot be submitted anonymously through carehome.co.uk, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

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Care Home Idol 2016

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