Group: Complete Care Homes Ltd
Person in charge: Kylie Goodlad (Manager)
Local Authority / Social Services: North Yorkshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , 24 residents
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults
Specialist Care Categories: AIDS/HIV • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Languages Spoken by Staff (other than English): French, Hindi, Polish
Single Rooms: 22
Shared Rooms: 1
Rooms with ensuite WC: 12
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest CQC* Report on Tree Tops: click here
*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.
Recommendation Score: 8.1 (8.100)
The user 'Recommendation Score' (8.1 for Tree Tops) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.
Submitted by Julia E (Niece of Resident/Service User) on Tuesday 8 April 2014.
My uncle has been a resident here for 3 years. When he arrived he was distressed from being at an unsuitable(for his needs) care home. He is content and well looked after. The management regularly check if relatives have any concerns. I asked that during the day if he was having bed rest that his room door could be kept open. This was done immediately and ever since. Only minor details but they mean a lot to loved ones.
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent