Group: Complete Care Homes Ltd

Person in charge: Kylie Goodlad (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 24 residents

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Substance Misuse • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Languages Spoken by Staff (other than English): French, Hindi, Polish

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Tree Tops: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 8.1 (8.100)

The user Review Score of 8.1 for Tree Tops is based on 1 Review/Recommendations. This Review Score of 8.100 is made up of 4.917 Points relating to the ratings and 3.183 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity). All reviews are moderated before publication and as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe it to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

My uncle has been a resident here for 3 years. When he arrived he was distressed from being at an unsuitable(for his needs) care home. He is content and well looked after. The management regularly check if relatives have any concerns. I asked that during the day if he was having bed rest that his room door could be kept open. This was done immediately and ever since. Only minor details but they mean a lot to loved ones.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Tree Tops

  • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity.

  • Reviews cannot be submitted anonymously through, we require the name and telephone/email of the reviewer and the option to share these with the care provider, so that we can properly authenticate reviews.

  • If you wish to make a complaint or have a serious allegation of negligence, abuse or criminal activity, you should contact the care provider, the relevant regulatory authority or the police.

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

  • All reviews are moderated before publication and the care provider may opt for the comment and ratings of a review not to be displayed (the ratings of the Review will still count towards the overall Review Score).

  • We cannot guarantee how quickly Reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be Published or deemed non compliant with our Review Policy.

  • We have zero tolerance for fraudulent reviews, which includes but is not limited to, an owner or agent of a care home / service offering incentives to reviewers to complete or remove reviews, impersonating a reviewer, selectively soliciting reviews, copying in-house comment cards, or attempting to damage a competitor by submitting a negative review. If we discover a fraudulent review, we will remove that review and we may remove all reviews for that care home / service and any care homes / services in the same group.

  • For further information on our Review Policy please click here.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website.

Your Review & Rating

This information will be published on the website.

(please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

ASSISTANCE – If no assistance is being provided to a resident/service user to complete the review, please ignore the fields Assistant Name and Assistant Connection. If a relative or staff member is assisting, please can they provide their name (not published) and connection.

Extremely UNLIKELY


Neither Unlikely or Likely


Extremely LIKELY

Don't know

Please enter a minimum of 200 characters - Currently 0 characters

(Please include as much information as possible & avoid using names)

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on

Awards / Recognitions

There are currently no awards/recognitions posted yet for Tree Tops

Job Vacancies

There are no jobs posted yet for Tree Tops

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Tree Tops