Wallace House, Gateshead, Tyne & Wear
Wallace House, Gateshead, Tyne & Wear
Wallace House, Gateshead, Tyne & Wear

A forty-capacity Gateshead accommodation, Wallace House offers elderly and nursing care provision, having proven effective for a wide range of healthcare needs.

Both day and respite care are available at Wallace House, allowing members of the community to meet and socialise with new people and take part in outings and activities.

As well as a homely interior, residents enjoy Internet access and secluded gardens, with access to many related health services such as GPs and speech therapists.

Group: Akari Care Ltd

Person in charge: Sally Adam (Home Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 39 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 39

Shared Rooms: 0

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Wallace House: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.247)

The user Review Score of 9.2 for Wallace House is based on 12 Review/Recommendations. This Review Score of 9.247 is made up of 4.632 Points relating to the ratings and 4.615 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


We would happily recommend this care home to friends and family etc. It has a warm, friendly atmosphere, is well managed and the staff are friendly and responsive to all the needs; of both the residents and their friends and families.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When my mother in law went into care we were all worried about it. Since visiting her we have found all the staff friendly and kind to both the residents and visitors. She has settled in well thanks to Fran and Debbie's special kindness to her and bringing enjoyment to all with their fun and sing along nights.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I live in Reading and come up to see my Mam every month if I can. I am very happy where she is and noticed she has a very strong relationship with Fran and Debbie and I picked up on this straight away, they are even fab with me and I thank them so much for their help and support.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my nanna gets at this home is fab, especially with the two nurses (Fran and Debbie) who are fab to nanna and myself, they've helped me cope with my nanna's illness.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Really good home, happy with the way my mam has settled in her home. They have some very good nurses, especially Debbie Elliot and Fran Dobson, brilliant with my mam and she seems to have really taken very well to them.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've been really pleased with the care home since my partner was placed in December 2013. I would like to thank Fran, Debbie and all the care staff for looking after my partners daily needs and the nursing staff for her medical needs. Probably the best comment I can make is that I am pleased with the level of all round care my partner is receiving, and to date I have no complaints.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my father first went into Wallace house I was so upset and worried about him. I have visited him a lot since and noticed how friendly and supportive all the staff are. Nothing is a problem to them and they always treat my dad as an individual. They always address him kindly and with courtesy which makes me feel a lot happier that he is being well looked after. He always looks clean when I visit and seems to have settled nicely and looks happy.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I love to come and visit my great gran. It is a lovely, happy home to be in. Fran and Debby are my two favorite carers. I love to sit with all the residents and talk to them.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Would recommend this care home because the service and care is excellent.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I became aware of this service whilst visiting to understand a workplace environment of a health and social care student on placement. I was impressed by the friendliness of the staff and the way the service users/residents were treated, showing respect and ensuring their dignity. I felt happy with the fact that if my father came in here he would be well cared for.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jean is looking well to what she was when she was at home, and all thanks to the staff, Fran and Debbie.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The carers are very friendly. They are always welcoming. All thanks to the staff, Fran and Debbie for all of their help.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Wallace House

Job Vacancies

CARE ASSISTANT

£6.70 (Care Home / Nursing Home • Full Time)
Gateshead, Tyne & Wear

Staff Profiles

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Care Home Idol 2015

There are currently no Care Home Idol entrants who have performed at Wallace House