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Wallace House, Dunston, Gateshead, Tyne & Wear
Wallace House
Wallace House

Tel: 0191 460 3031

A forty-capacity Gateshead accommodation, Wallace House offers elderly and nursing care provision, having proven effective for a wide range of healthcare needs.

Both day and respite care are available at Wallace House, allowing members of the community to meet and socialise with new people and take part in outings and activities.

As well as a homely interior, residents enjoy Internet access and secluded gardens, with access to many related health services such as GPs and speech therapists.

Group: Akari Care Ltd

Person in charge: Michelle Shippen (Home Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 39 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 39

Shared Rooms: 0

Rooms with ensuite WC: 15

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Wallace House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Wallace House

2 Bed Vacancies
(Please Contact Us for Latest Vacancies)
posted 06 Dec 2014

Awards / Recognitions

There are no awards/recognitions posted yet for Wallace House

Current Recommendations

Recommendation Score: 9.5 (9.470)

The user 'Recommendation Score' (9.5 for Wallace House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Wallace House

When my mother in law went into care we were all worried about it. Since visiting her we have found all the staff friendly and kind to both the residents and visitors. She has settled in well thanks to Fran and Debbie's special kindness to her and bringing enjoyment to all with their fun and sing along nights.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Rob P (Son in law of resident) on Monday 28 July 2014.

Review of Wallace House

I live in Reading and come up to see my Mam every month if I can. I am very happy where she is and noticed she has a very strong relationship with Fran and Debbie and I picked up on this straight away, they are even fab with me and I thank them so much for their help and support.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sandra A (Daughter of Resient) on Thursday 19 June 2014.

Review of Wallace House

The care my nanna gets at this home is fab, especially with the two nurses (Fran and Debbie) who are fab to nanna and myself, they've helped me cope with my nanna's illness.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Louise C (Family member) on Friday 2 May 2014.

Review of Wallace House

Really good home, happy with the way my mam has settled in her home. They have some very good nurses, especially Debbie Elliot and Fran Dobson, brilliant with my mam and she seems to have really taken very well to them.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Malcolm Cushina (Son of resident) on Friday 25 April 2014.

Review of Wallace House

I've been really pleased with the care home since my partner was placed in December 2013. I would like to thank Fran, Debbie and all the care staff for looking after my partners daily needs and the nursing staff for her medical needs. Probably the best comment I can make is that I am pleased with the level of all round care my partner is receiving, and to date I have no complaints.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Alan L (Partner) on Thursday 10 April 2014.

Review of Wallace House

When my father first went into Wallace house I was so upset and worried about him. I have visited him a lot since and noticed how friendly and supportive all the staff are. Nothing is a problem to them and they always treat my dad as an individual. They always address him kindly and with courtesy which makes me feel a lot happier that he is being well looked after. He always looks clean when I visit and seems to have settled nicely and looks happy.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Christine Ward (Daughter of Resident/Service User) on Sunday 6 April 2014.

Review of Wallace House

I love to come and visit my great gran. It is a lovely, happy home to be in. Fran and Debby are my two favorite carers. I love to sit with all the residents and talk to them.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Molly Goodbarn (Great gand daughter) on Thursday 27 March 2014.

Review of Wallace House

Would recommend this care home because the service and care is excellent.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Norma W (Relative of Resident/Service User) on Wednesday 19 March 2014.

Review of Wallace House

I became aware of this service whilst visiting to understand a workplace environment of a health and social care student on placement. I was impressed by the friendliness of the staff and the way the service users/residents were treated, showing respect and ensuring their dignity. I felt happy with the fact that if my father came in here he would be well cared for.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submitted by Susan E (Daughter or service user) on Wednesday 19 March 2014.

Review of Wallace House

Jean is looking well to what she was when she was at home, and all thanks to the staff, Fran and Debbie.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Thomas K (Brother of Resident) on Friday 28 February 2014.

Review of Wallace House

The carers are very friendly. They are always welcoming. All thanks to the staff, Fran and Debbie for all of their help.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Kimberley K (Niece of Resident) on Friday 28 February 2014.

Review of Wallace House

The staff are all very caring, loving, friendly and supportive. The staff always have a smile on their faces and always go that extra mile with everyone, but on that note so do all the staff who work there - kitchen, admin, activity, domestic - they all care and I am really pleased that I don't have to worry about mam when she is in such good hands.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Deborah Crudace (Daughter of care home resident) on Monday 10 February 2014.

Review of Wallace House

The staff here are fantastic, always polite. They are very helpful to all the residents.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by George D (Brother of resident) on Friday 31 January 2014.

Review of Wallace House

Wallace House is a care home that really cares for its residents and visiting families. The staff are all very caring, loving, friendly and supportive. There are two care assistants Debbi and Fran I feel need to be acknowledged for their hard work and dedication. They always have a smile on their face and always go that extra mile with everyone.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Carole R (daughter of resident) on Thursday 30 January 2014.

Review of Wallace House

My family and I are very pleased at the loving care my wife is receiving at Wallace House, it has a homely atmosphere and all the staff are so friendly.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Kenneth S (Husband of resident) on Tuesday 28 January 2014.

Review of Wallace House

This home has very caring staff and management. It has a happy atmosphere and everyone listens to your comments and acts if appropriate. The residents are treated kindly and their needs are attended to quickly. The residents each have their special needs which are adhered to and make their lives as peaceful and pleasant as can be.

Overall Standard: Excellent

Facilities: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submitted by Julie R (Daughter of resident) on Monday 13 January 2014.

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Care Home Idol 2014

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