Hillfield Nursing Home

Grainger Park Road, Newcastle upon Tyne NE4 8RR

Hillfield Nursing Home, Newcastle upon Tyne, Tyne & Wear
Hillfield Nursing Home, Newcastle upon Tyne, Tyne & Wear
Hillfield Nursing Home, Newcastle upon Tyne, Tyne & Wear

Hillfield Nursing Home is a Newcastle-upon-Tyne facility that offers skilled care for many personal needs in a calm, relaxing and well-organised environment.

Respite and long-term care in nursing and residential accommodation is available from Hillfield, with carers also being experts in assisting with stroke and cancer care, and any other long-term conditions.

The home has good wheelchair access and residents have television and telephone points in their own bedrooms and access to many other entertainments and activities.

Akari Care is managed by Healthcare Management Solutions.

Group: Akari Care Ltd

Person in charge: Kevin Mulvey (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 42 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 42

Rooms with ensuite WC: 29

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Hillfield Nursing Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.5 Hillfield Nursing Home has a Review Score of 9.5 (9.529)

The Review Score of 9.5 (maximum of 10) for Hillfield Nursing Home is based on 20 Review/Recommendations in the last 2 years. This Review Score of 9.529 is made up of a Quality Score of 4.577 Points (maximum of 5) relating to the rating and a Quantity Score of 4.952 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published (including Restricted Publication) Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.529 for Hillfield Nursing Home is based on 20 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.577 for Hillfield Nursing Home is calculated as follows: ( (142 Excellents x 5) + (85 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 234 Ratings = 4.577

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.952 for Hillfield Nursing Home is calculated as follows:

      1. 20 Positive Reviews = 3

      2. 0.1 x 20 Positive Reviews = 2.000 (maximum score = 1)

      3. (20 Positive Reviews ÷ 42 Registered Beds) x 2 = 0.952

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Hillfield Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillfield Nursing Home

  • Resident / Service User
    8
  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

7 Reviews* is 4.6 out of 5

*The Average Rating only uses ratings from the 7 reviews. Ratings from the 13 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

I am delighted with the staff and catering at Hillfield Care Home. Hillfiel is a very homely & caring place you can feel the good atmosphere when you walk in the front door. The care the staff give to my partner is excellent . The staff are very friendly nothing is a problem.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think this home is generally alright. The staff are friendly and made me feel very welcomed within my stay here.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Vicki Burden, PA to Operations Director at Hillfield Nursing Home responded to this review on 11 Jan 2016:

We value the feedback received from any person involved in or having contact with the home and truly believe this enables continuous improvement.

Relative in respite care.
Staff enthusiastic, open and caring.
Good facilities.
Clean, tidy and modern.
Management flexible and keen to meet requirements.
Open visiting policy.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

From day one residing at Hillfield my mother has received the best of care possible in every aspect. All the staff are happy, caring and hard working including the chef who goes out of his way to try and tempt residents in their choice of foods to eat. Any problems are dealt with immediately by either staff or manager. I would definitely recommend Hillfield.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first day she settled in I think the care given to my mother is very professional and personal. All her needs are seen to. Whenever we visit the atmosphere is always friendly and the staff are very hard working. The home is always clean and the meals look appetising. I would highly recommend Hillfield as a choice of care/nursing home.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are pleasant and cheerful and attentive. Always greet me by name. My wife's room is cleaned and she is showered every morning, clean clothes. My wife rarely leaves her room and does not attend the social events and is cared for in her room. I am satisfied with her care.

How likely would you be to recommend Hillfield Nursing Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All staff very helpful and reassuring, dad settled in great after two days, they continue with the care and are very professional cannot fault their service and kindness, any medical issues with dad were dealt with swiftly, doctors called when needed.

How likely would you be to recommend Hillfield Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for 10 weeks, her health is improving daily. Staff are excellent, nothing any trouble. Mother could be a resident for quite a long time. While living at home in her own flat she had a limited outlook!!
Best choice I have made in a lot of years.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

I visit George Landon weekly (Sunday 9-10 am). Impressions: George is limited to bed (a master stroke), he is always neat and clean eg. well shaved, hair cut, etc. George speaks well of the staff and they seem friendly and helpful. He is cheerful and enjoys the home and staff. He likes his food, when he has had an illness this has been attended to immediately (eg. conjunctivitis). I have visited the home over a hundred times and I've been impressed by the calm purposeful atmosphere.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff very helpful and friendly. Agnes is very well looked after. Thank you for all your help and hard work.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Highly recommended its a lovely home.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has very good staff, and always listen if there is a problem and they do try to resolve it as soon as possible. The home itself is very clean and what is very important especially for visitors as well as clients, there is no smell of urine or anything else. Residents are kept cleaned and showered regularly.

No Average Rating is available*

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

home from home

My mam went in here in august and its a lovely place she has dementia and other medical problems and was unable to stay in her own home, the management and staff here are lovely they cant do enough to make you feel welcome, the rooms are very homely my mam has been here 3 months and already has settled very well me and my family are happy that she is happy and well cared for.

How likely would you be to recommend Hillfield Nursing Home? Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been a resident for 5 years and feel quite settled. I would like to see more activities i.e. outing. It would be nice for the home to have its own transport (mini bus).

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Moved in 3 months ago and I have settled very well. Love it here. I have my bedroom and a small living area so I can spend time with my wife who also has moved here with me.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very comfortable here at Hillfield. I am well looked after. My daily needs are attended to. The staff are kind and caring.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have no concerns about living ay Hillfield am well treated and very happy. I love football and the staff make sure I can watch my favourite team Newcastle United.

No Average Rating is available*

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I like being in Hillfield, the staff are friendly and welcoming. I spend most of my time in my own room; I don't like socialising with others. I enjoy having a whisky and getting visits from family and friends.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

This place is pleasant, nice atmosphere and you can have a laugh with the staff.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Although I have been at Hillfield only a short time I feel I have settled well. The staff are very caring/friendly and treat me with respect.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hillfield Nursing Home