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Wordsworth House, Jesmond, Newcastle upon Tyne, Tyne & Wear
Wordsworth House
Wordsworth House

Tel: 0191 212 1888

Wordsworth House is a comfortable residential and nursing care service registered for seventy-two people, specialising in general nursing, palliative care, residential and dementia care.

A homely environment is ideal for service users to achieve a comfortable lifestyle, while carers have access to the latest care technologies and methods to help to contribute to their well-being.

Respite and convalescent care are both available from Wordsworth House, which keeps strong links with GPs and other health professionals, such as physiotherapists.

Group: Akari Care Ltd

Person in charge: Michelle Daglish (Manger)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 72 residents

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 72

Shared Rooms: 0

Rooms with ensuite WC: 19

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest CQC* Report on Wordsworth House: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Wordsworth House

2 Bed Vacancies
(Please Contact Us for Latest Vacancies)
posted 06 Dec 2014

Awards / Recognitions

There are no awards/recognitions posted yet for Wordsworth House

Current Recommendations

Recommendation Score: 9.4 (9.372)

The user 'Recommendation Score' (9.4 for Wordsworth House) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Wordsworth House

This care home has improved immensely over the last few years. It is welcoming, caring and has high standards of cleanliness. There is good communication between staff, residents and relatives.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Submitted by Patricia S (Other) on Thursday 4 December 2014.

Review of Wordsworth House

My mother-in-law spent four weeks respite in Wordsworth during which time she improved in health, in personal care and overall demeanour. The advantage of 24/7 care cannot be underestimated due to the quality of care provided. Should she revert to requiring this provision again I would have no hesitation in recommending Wordsworth House.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Robert W (Son-in-law of Resident/Service User) on Friday 19 September 2014.

Review of Wordsworth House

Very happy with the care my mother is getting. The staff are great, good visits and made to feel very welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Peter T (Son of Resident/Service User) on Monday 1 September 2014.

Review of Wordsworth House

My family were looking for a care home for our mother, my family have viewed a few care homes but we thought Wordsworth House was the best we have viewed.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Margaret S (Daughter of resident) on Monday 18 August 2014.

Review of Wordsworth House

Very friendly, will try and accommodate residents needs. Highly recommend Wordsworth House.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Brenda Kirtley (Sister of Resident) on Wednesday 13 August 2014.

Review of Wordsworth House

My mother was a resident at Wordsworth House for five months up to the time of her death. During the whole of that period she was cared for with love. We, as a family, could not have asked for more. The staff were attentive and friendly throughout and helped to make her last months on earth as comfortable as possible, often bringing a smile to her face. Thank you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Patricia A (Daughter of user) on Friday 11 July 2014.

Review of Wordsworth House

I brought Mrs Watson into Wordsworth House in Jesmond one year ago she is 102 years old and she get's cared for very well by the staff and nurses. Nothing is too much trouble. I am very happy Mrs Watson came here, she gets all the help that she needs.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Hazel B (Friend of Resident) on Thursday 19 June 2014.

Review of Wordsworth House

The staff have been very nice and helpful during my very short stay.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Rita Atkinson (Resident) on Friday 13 June 2014.

Review of Wordsworth House

My mother-in-law is now, at 92, as happy as I have ever seen her. She has put on some weight, has always got a smile on her face and is liked by all. We have been treated so well by all the staff here and are involved in events here. A lovely team here and the home is set in beautiful grounds.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Sue Hodgson (Daughter-in-law of resident) on Thursday 12 June 2014.

Review of Wordsworth House

My mother had dementia and stayed at Wordsworth House. Whenever I went to visit she was always immaculately clean. With her jewellery on and her room spotless. When she passed away the nursing staff were excellent and they allowed my mam to die in comfort and with dignity.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submitted by Julie B (Daughter of Resident) on Wednesday 11 June 2014.

Review of Wordsworth House

I visit here almost every day. My friend has been here since February 13 and has been very well cared for. The staff are excellent and very welcoming and there is a homely feel to Wordsworth House. Where my friend was previously, she used to get urine infections all the time. She has not had any here which proves she is well cared for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Joan Guss (Friend of Resident) on Friday 30 May 2014.

Review of Wordsworth House

My husband who needs a lot of care and nursing, always looks clean and well cared for. He has been here six months now and has never complained to me about anything connected with the home or staff and the staff are always helpful and understanding to me. I have no complaints and am very grateful for all the help.

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Margaret P (Wife of resident) on Tuesday 20 May 2014.

Review of Wordsworth House

I am delighted with the care that my grandmother receives. The staff are attentive and caring and go out of their way to ensure that he is comfortable and happy. The home itself is very welcoming and immaculately clean, and the food is also of a very high standard. The biggest compliment I can pay is that my grandfather is totally content and happy in his surroundings, and as a close family member that is all that you can wish for.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Nicholas Condon (Grandson of resident) on Tuesday 25 March 2014.

Review of Wordsworth House

Wordsworth House offers warn, comfortable accommodation in pleasant surroundings. The staff are friendly and helpful and treat all residents with care,dignity and respect. During summer months time can be spent in the gardens where plenty of seating is provided. A number of activities and entertainment are also available. The cheerful atmosphere helps people to feel at home.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Veronica D (Resident) on Monday 24 March 2014.

Review of Wordsworth House

Excellent, a very high standard of care. The staff are so very kind and approachable always very helpful.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submitted by Andy W (Son of Resident) on Tuesday 18 March 2014.

Review of Wordsworth House

I cannot speak more highly of the care my mother receives at Wordsworth House. It truly is now her home and everyone is 'family'. The food is good, it is warm, clean and welcoming. The staff are caring, attentive and very helpful to me. I feel very confident that my mother is in good hands.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Submitted by Stephanie Greenwell (Daughter of resident) on Thursday 13 March 2014.

Review of Wordsworth House

My mother and father-in-law are both very looked after and are happy here. The staff are very friendly and always take notice of any suggestions we have. The home is very well maintained with attractive grounds.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by James Bell (son-in-law of residents) on Sunday 2 March 2014.

Review of Wordsworth House

My parents are both at Wordsworth House and have very different needs. One has dementia and the other is wheelchair bound and requires nursing for heart and kidney failure, stroke, etc. To find a care home as lovely as Wordsworth House that can provide suitable care for both is such a relief. Because of my parents' diverse care needs they are on different floors but can spend as much time together as they wish. The home has changed beyond recognition in the last 18 months as it's been modernised which is great but it still has a very homely feel. There is a room that is like an afternoon tea room with vintage china. We've loved having mini tea parties when other family members visit. We've also enjoyed sitting in the gardens. The staff are wonderful with my parents. They are sensitive, patient and there is a lot of laughter too. The team have also been tremendously supportive to me personally as I've adjusted to having such poorly parents. The domestic staff do a fantastic job too. The home is always spotless. The staff regularly take part in fund-raising activities and there is a real community feel. Wordsworth House benefits not just from being in the heart of a nice area like Jesmond close to cafes and shops but they also have an excellent doctors practice just round the corner. Thanks to all at Wordsworth House - I don't know what we'd do without you.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Fiona Bell (Daughter of residents) on Friday 28 February 2014.

Review of Wordsworth House

My mother came to the home in May 2012. While no care home can be perfect, I have found this one to be very good in every aspect, particularly as I can compare it to another home where my mother-in-law lived for a while. Staff are caring, and there are seldom any 'smells', in fact there are always staff cleaning something. My one suggestion would be for Akari to consider having a conservatory at the front and to improve the standard of gardening.

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Submitted by Julie H (Daughter of resident) on Monday 20 January 2014.

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