Charlton Court, Wallsend, Tyne & Wear
Charlton Court, Wallsend, Tyne & Wear
Charlton Court, Wallsend, Tyne & Wear

Charlton Court, in Wallsend, protects the lifestyles and well-being of up to fifty-four elderly residents through personalised care packages and a service that respects independence.

Some examples of individuals with extensive nursing needs who have gained much from the Charlton Court service include peopl with multiple sclerosis and Parkinson's as well as many with cancer and stroke care needs.

Carers believe in professional and efficient standards, without falling short of achieving a service that is friendly and respects personal opinion.

Group: Akari Care Ltd

Person in charge: Susan Drew (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 54 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on Charlton Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

Review Score: 9.2 (9.172)

The user Review Score of 9.2 for Charlton Court is based on 11 Review/Recommendations. This Review Score of 9.172 is made up of 4.765 Points relating to the ratings and 4.407 Points relating to the number of positive Reviews/Recommendations.

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced Listings more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review. Also, as a last resort the care provider may opt for the comment and ratings of a review not to be displayed if they believe the comments/ratings to be unfair (the ratings of the Review will still count towards the overall Review Score).

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


My mother in law was extremely ill when she was given the opportunity to be cared for in Charlton Court. She was also exhausted and frightened. Within hours of arriving my mother in law looked happier, relaxed and more settled. The staff are kind, caring and very professional with a gentle sense of humour, lifting the spirits of the patients and their carers. The nursing and care my mother in law received were exemplary.

How likely would you be to recommend Charlton Court? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is such a relief to have my mam in a safe place, being looked after by such dedicated and lovely people. Regarding 'value for money', you can't really put a price on peace of mind.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend Charlton court to anyone as I have come every day to see my husband for over 5 years. With every few complaints I find the staff very helpful and very caring with Lance & others.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mam (Ann Isabel) was unfortunately in Charlton Court for just a few weeks before she passed away recently, but in that time she received excellent care and attention from all the staff.

In particular my sisters and I would like to thank Violetta, Michael, Emma, Brenda, Jill and all the staff in the EMI/nursing unit for their kindness & respect towards our mam.

How likely would you be to recommend Charlton Court? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was only in Charlton Court for a couple of weeks until he sadly passed away earlier this week. My mam and all the family would like to thank the management and all the staff for all their love and attention until the very end.

How likely would you be to recommend Charlton Court? Extremely LIKELY

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff, especially Michael, were just brilliant with mum. She settled very quickly. I found the home very comfortable, very friendly and overall would recommend without hesitation.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum was given the best care possible until she died last month. She was a resident for four years and we did quite a few changes in management and staff, but the residents were always the priority. The home was updated to an excellent standard with very little disruption to users. Care plans were put in place for my mum and she had her wishes carried out right to the end which was dignified and peaceful. I can't thank the staff enough for their care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I have been a daily visitor to my mother for almost six years, so I have a good overview of life in the home. The carers are cheerful and friendly and treat my mum with care and consideration. They make a big effort to understand and anticipate her needs. The manager is approachable, listens to concerns and does her best to address them. The home is clean, attractive and comfortable.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nothing should be changed at this care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you to the care home staff for their kindness and patience towards my mother.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Manageress and all staff are very sociable, kind and informative. Mother is very happy in her excellent accommodation. All her needs are met and more, her clothing and personal hygiene are to the highest standard. Food is excellent, varied and with ample choices. Social and stimulating activities are full, varied and something she really enjoys. The family could not be more pleased.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family and comply with our Content Standards (eg are relevant, informative, civil).

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Awards / Recognitions

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Job Vacancies

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Staff Profiles

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Care Home Idol 2015

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