Charlton Court

Bristol Drive, Battle Hill Estate, Wallsend NE28 9RH

Charlton Court, Wallsend, Tyne & Wear
Charlton Court, Wallsend, Tyne & Wear
Charlton Court, Wallsend, Tyne & Wear

Charlton Court in Wallsend protects the lifestyles and well-being of up to fifty-four elderly residents through personalised care packages and a service that respects independence.

Some examples of individuals with extensive nursing needs who have gained much from the Charlton Court service include people with multiple sclerosis and Parkinson's as well as many with cancer and stroke care needs.

Carers believe in professional and efficient standards without falling short of achieving a service that is friendly and respects personal opinion.

Akari Care is managed by Healthcare Management Solutions.

Group: Akari Care Ltd

Person in charge: Susan Drew (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 54 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on Charlton Court: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Current Reviews

9.1 Charlton Court has a Review Score of 9.1 (9.054)

The Review Score of 9.1 (maximum of 10) for Charlton Court is based on 10 Review/Recommendations in the last 2 years. This Review Score of 9.054 is made up of a Quality Score of 4.684 Points (maximum of 5) relating to the rating and a Quantity Score of 4.37 Points (maximum of 5) relating to the number of positive Reviews/Recommendations.

  • The maximum Review Score for a care home / service is 10 and it is based on the published Reviews in the last 2 years. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

    The Review Score of 9.054 for Charlton Court is based on 10 Reviews/Recommendations in the last 2 years.

  • The Review Score (maximum of 10) is made up of a Quality Score (maximum of 5) and Quantity Score (maximum of 5):

    • Quality Score: 5 Points are available for the average rating. For each review the care home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The care home / service receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating. (Please note that the ratings of Very Poor and Poor have only been available since the change from Recommendations to Reviews on 7th July 2015.)

      The Quality Score (average rating) of 4.684 for Charlton Court is calculated as follows: ( (81 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 117 Ratings = 4.684

    • Quantity Score: 5 Points are available for the number of 'Positive Reviews' for a care home / service. A Positive Review is defined as:

      • Any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

      • Any Recommendation. Before the change from Recommendations to Reviews on 7th July 2015 all feedback was limited to Recommendations (ie positive comments only)

      The 5 points available are broken down as follows:

      1. 3 points for receiving the first Positive Review.

      2. 0.1 Point per Positive Review, up to a maximum score of 1 Point. (ie a care home / service requires 10 Positive Reviews to receive the maximum score of 1 point.)

      3. (Number of Positive Reviews ÷ number of registered beds) x 2, up to a maximum score of 1 Point. ie a care home / service has to receive a number of Positive Reviews equal to half of the number of registered beds to obtain the maximum score of 1 point. eg a care home / service with 40 registered beds has to receive 20 Positive Reviews to obtain the maximum score of 1 point.

        (For Adult Day Care Centres and Extra Care Housing which do not have a registered number of beds, 1) and 2) are replaced by the formula of 0.2 points per Review, up to a maximum score of 2 points. ie a listing needs 10 Reviews to receive the maximum score of 2 points

      The Quantity Score of 4.37 for Charlton Court is calculated as follows:

      1. 10 Positive Reviews = 3

      2. 0.1 x 10 Positive Reviews = 1.000

      3. (10 Positive Reviews ÷ 54 Registered Beds) x 2 = 0.370

  • The Review Score is based on user Recommendations/Reviews submitted in the last 2 years. The maximum Review Score is 10. There are 5 Points available for the average of all ratings on users Recommendations/Reviews (Excellent 5, Good 4, Satisfactory 3, Poor 2, Very Poor 1). There are 5 Points available for the total number of positive Recommendations/Reviews submitted in relation to the number of beds at the Care Home.

  • Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

  • As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

  • We receive approximately 15% of Reviews/Recommendations through website submission and 85% of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

  • The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

  • For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.


How Likely are the Reviewers to Recommend Charlton Court?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charlton Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

The Overall Average of all the Ratings in the following 

5 Reviews* is 4.7 out of 5

*The Average Rating only uses ratings from the 5 reviews. Ratings from the 5 recommendations are not used for the Average Rating as the rating options were limited to Excellent, Good and Satisfactory.

Mum required nursing care following a discharge from the hospital. Charlton Court was able to meet her needs. Mum settled in immediately as the Court was so homely and all staff welcoming and friendly. The care provided I could not fault. From being a lady who needed a lot of coaxing, she soon joined in the many activities and entertainment. Towards the end of her life, the palliative care was given professionally and tenderly. The staff treated mum with respect and dignity. Nothing was too much trouble. I thank them all for giving mum such care.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother entered Charlton Court just over a year ago straight from hospital, a very ill lady indeed. She has just celebrated her 100th birthday and friends and relatives are amazed at how well she is doing, and how nice the home is. My mother is articulate and she is content. She thinks all of the staff are lovely and look after her well. I couldn't be happier knowing she is in good hands.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My wife was an emergency admission. From the start she was treated with kindness and dignity and was always talked to in kindly (and not too loud) tones. The staff took an interest in her past and also her current welfare and always treated her as an individual - even someone they might like as a friend. Her medical and physical were always promptly dealt with - without any fuss. In total, her last few weeks and days were clam, happy and full of friendship. The staff also dealt with relatives on an excellently friendly basis. Access for them was always easy and they were kept fully formed. Well done.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Thank you for the excellent care you provided in the final months of my mother's life. Staff were all excellent, and in particular one member of staff who helped to make mum's last three months comfortable.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Care provided at Charlton Court is excellent. My mother was treated with respect and dignity at all times. Care of frail elderly people is their speciality and all the staff are friendly and very caring. People go the extra mile to make residents feel supported, cared for and respected. The medical team are great. I want to say a heartfelt thank you to all the staff you do a great job.

How likely would you be to recommend Charlton Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother in law was extremely ill when she was given the opportunity to be cared for in Charlton Court. She was also exhausted and frightened. Within hours of arriving my mother in law looked happier, relaxed and more settled. The staff are kind, caring and very professional with a gentle sense of humour, lifting the spirits of the patients and their carers. The nursing and care my mother in law received were exemplary.

How likely would you be to recommend Charlton Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is such a relief to have my mam in a safe place, being looked after by such dedicated and lovely people. Regarding 'value for money', you can't really put a price on peace of mind.

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would recommend Charlton court to anyone as I have come every day to see my husband for over 5 years. With every few complaints I find the staff very helpful and very caring with Lance & others.

No Average Rating is available*

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mam (Ann Isabel) was unfortunately in Charlton Court for just a few weeks before she passed away recently, but in that time she received excellent care and attention from all the staff.

In particular my sisters and I would like to thank Violetta, Michael, Emma, Brenda, Jill and all the staff in the EMI/nursing unit for their kindness & respect towards our mam.

How likely would you be to recommend Charlton Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father was only in Charlton Court for a couple of weeks until he sadly passed away earlier this week. My mam and all the family would like to thank the management and all the staff for all their love and attention until the very end.

How likely would you be to recommend Charlton Court? Extremely Likely

No Average Rating is available*

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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  • We only accept/publish Reviews that are submitted by a Resident/Service User or their Friends/Family (cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

  • Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Charlton Court