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Charlton Court, Wallsend, Tyne & Wear
Charlton Court
Charlton Court

Tel: 0191 262 7503

Charlton Court, in Wallsend, protects the lifestyles and well-being of up to fifty-four elderly residents through personalised care packages and a service that respects independence.

Some examples of individuals with extensive nursing needs who have gained much from the Charlton Court service include peopl with multiple sclerosis and Parkinson's as well as many with cancer and stroke care needs.

Carers believe in professional and efficient standards, without falling short of achieving a service that is friendly and respects personal opinion.

Group: Akari Care Ltd

Person in charge: Susan Drew (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , 54 residents

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on Charlton Court: click here

*Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Current Bed Vacancies Posted by Charlton Court

2 Bed Vacancies
(Please contact us for latest vacancies)
posted 18 Aug 2014

Awards / Recognitions

There are no awards/recognitions posted yet for Charlton Court

Current Recommendations

Recommendation Score: 9.1 (9.112)

The user 'Recommendation Score' (9.1 for Charlton Court) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

Review of Charlton Court on Wednesday 30 July 2014 by Christine C (Daughter of Past Resident)

My Mum was given the best care possible until she died last month. She was a resident for four years and we did quite a few changes in management and staff, but the residents were always the priority. The home was updated to an excellent standard with very little disruption to users. Care plans were put in place for my mum and she had her wishes carried out right to the end which was dignified and peaceful. I can't thank the staff enough for their care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Review of Charlton Court on Tuesday 29 July 2014 by Carolyn G (Daughter of resident)

I have been a daily visitor to my mother for almost six years, so I have a good overview of life in the home. The carers are cheerful and friendly and treat my mum with care and consideration. They make a big effort to understand and anticipate her needs. The manager is approachable, listens to concerns and does her best to address them. The home is clean, attractive and comfortable.

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Review of Charlton Court on Tuesday 15 July 2014 by Denise S (Niece of Resident)

Nothing should be changed at this care home.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Charlton Court on Friday 27 June 2014 by Shirley C (Daughter of resident)

Thank you to the care home staff for their kindness and patience towards my mother.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Charlton Court on Tuesday 24 June 2014 by Dorothy D (Daughter of resident)

Manageress and all staff are very sociable, kind and informative. Mother is very happy in her excellent accommodation. All her needs are met and more, her clothing and personal hygiene are to the highest standard. Food is excellent, varied and with ample choices. Social and stimulating activities are full, varied and something she really enjoys. The family could not be more pleased.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Charlton Court on Monday 13 January 2014 by Alison P (Daughter of Respite Resident)

Care at Charlton Court was of a very high standard in every respect. The staff, regardless of role, were kind, compassionate and caring, providing truly patient centered care.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Charlton Court on Monday 6 January 2014 by Julie Ferreira (Relation of care home resident)

Cannot express how friendly & helpful staff are to residents & visitors. My mother in law is very settled there. She has been living there since April last year and is very happy. The staff are always happy to help you in any way possible.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Charlton Court on Saturday 28 December 2013 by Kathleen Morley (Family of previous resident)

My father was recently admitted to Charlton Court care home in Wallsend, after reaching crisis point at home. He was warmly greeted, treated with care and compassion, and given choices at all times. Nothing was too much trouble and as family we were welcomed at all times. Unfortunately he was more poorly than we realised and took a lot of caring for, which did not phase any of the staff. The nurses treated Dad as if he was their own family member.

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Review of Charlton Court on Tuesday 10 December 2013 by Gillian Nicholson (Grandaughter of resident)

I could not ask for better care for my grandmother. Everyone is so friendly, kind, and understanding, and there is the freedom to visit whenever. They have given us all support. Nothing was a trouble and you are always made welcome.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Review of Charlton Court on Thursday 7 November 2013 by Martin Fairless (Relative of resident)

Caring staff, committed to residents' well being, modern facilities , convenient location. Recently refurbished to a very good standard, I have personally never heard anyone have a bad word to say about Charlton Court

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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